The Reception staff, in particular, and most of the other staff are far from welcoming and unhelpful. The main benefit is the free airport-hotel-airport shuttle and the competitive room rates.
Comment from Hotel Management
Sep 18, 2016 by Grace, Hotel Management
Thank you for taking time to give us your feedback & deeply sorry for the inconvenience caused, we will strengthen staff training for improving all service quality, trust it can be bring a new experience to your next Beijing trip, look forward to welcoming you back soon.