Ratings based on 780 Verified Reviews

3.6 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Australia

Posted May 25, 2018
Only stayed one short night but we had a good sized room, if a little tired. Room service was very good and the shuttle service was a real help and timely.
4 out of 5
by A verified traveler

Posted May 24, 2018
It looks like a pool from hotel picture, but it is not. There is free airport transportation , but you will never find the stop at airport when you try to get back to the hotel even you follow the instruction the staff gives. The staff never pick up the phone when you try to reach them.
2 out of 5
by A verified traveler from Canada

Posted May 18, 2018
The location is good as its close to the airport and there is a free shuttle, however the room stinks of cigarettes to the point of discomfort. Also the hotel could do with quite a bit of updating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2018
Very good hotel in Beijing international airport.
Comment from Hotel Management
May 18, 2018 by Grace, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
4 out of 5
by A verified traveler

Posted May 13, 2018
Hotel close to airport , rooms are ok and clean. They are not modern.
Comment from Hotel Management
May 14, 2018 by Grace, Hotel Management
Thank you for staying at CITIC Hotel Beijing Airport. Opened in the early 90’s as the very first official 4 star hotel in the entire airport are, we are fully aware of our long history, yet we strive to provide quality services that have been widely recognized both domestically and internationally. Have a nice day!
2 out of 5
by A verified traveler

Posted May 10, 2018
Smelled bad , old facilities, air conditioner didn't work , not a good area of town
Comment from Hotel Management
May 14, 2018 by Grace, Hotel Management
Thank you for staying at CITIC Hotel Beijing Airport & sharing your experience with us. As the very first official 4 star hotel in the entire airport area, we fully aware of our long history. We are committed to constantly renewing and remodeling outdated facilities, as well as providing hospitable service like your home away from home. See you next time.
5 out of 5
by A verified traveler

Posted May 8, 2018
Everything is great here from the Airport Shuttle being on time to staff and comfort great!
Comment from Hotel Management
May 10, 2018 by Grace, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
3 out of 5
by A verified traveler from Washington DC

Posted May 6, 2018
Airport shuttle runs once every hour. Shuttle old and not clean. The driver complaint low salary and some negative opinions on hotel management in Chinese to other Chinese passengers. This driver needs proper working training to be professional or should be replaced with other good attitude staff. Hotel lobby is beautiful but hall ways, rooms are old and not clean. Bathroom is tiny. Internet Wi-Fi connection is very poor for laptop. Many third party souvenirs stores placed along the sides of main hall ways, making uncomfortable living at the hotel. Breakfast seems OK but we decided to get from outside restaurant.
Comment from Hotel Management
May 10, 2018 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
1 out of 5
by A verified traveler

Do not book this hotel

Posted Apr 30, 2018
When we arrived to this hotel our room was not ready. The carpet was dirty full of black marks. Awful experience for my friends and I.
Comment from Hotel Management
May 10, 2018 by Grace, Hotel Management
Thank you for choosing CITIC Hotel Beijing Airport. As the oldest 4 star hotel in airport area, after 20 years’ operation, we are facing some challenges in maintaining high service quality among all hotel facilities, and we are working on improving those aspects currently. Expecting to offer you different and better experience for your next stay with us, and looking forward to serve you again at CITIC Hotel Beijing Airport. Wish you a wonderful day ahead. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Temple Hills, MD USA

Overall stay was ok.

Posted Apr 28, 2018
We were only there for a few hours to sleep between layover and couldnt really give much of a review. The one thing that did not work in our room was the AC in the bedroom.
Comment from Hotel Management
May 14, 2018 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.