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Reviews of Crowne Plaza Beijing Sun Palace, an IHG Hotel

4.5 out of 5
Crowne Plaza Beijing Sun Palace, an IHG Hotel
Yunnan Dasha, No.12 Mid-Qisheng Street, North-East 3rd Ring Rd., Chaoyang Dist., Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 171 reviews" "
Rating 8 - Good. 75 out of 171 reviews" "
Rating 6 - Okay. 12 out of 171 reviews" "
Rating 4 - Poor. 2 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominik

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Beijing Sun Palace on Jan 16, 2024
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. Looking forward your next stay.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Beijing Sun Palace on Jan 9, 2024
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. Looking forward to see you again.

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Not bad at all. Just that it is not within walking distance if you are looking for restaurants outside
Stayed 1 night in Nov 2023
Response from Crowne Plaza Beijing Sun Palace on Dec 18, 2023
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our facilities, service bring you a satisfying journey. There’s a shopping mall (Capital Mall) nearby about 1.5km from hotel, you may find a lot of restaurants there. Looking forward to your next stay. —— Crowne Plaza Beijing Sun Palace

10/10 Excellent

Yuhong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. Excellent breakfast. Exceptional services. Definitely will come back.
Stayed 8 nights in Oct 2023
Response from Crowne Plaza Beijing Sun Palace on Nov 7, 2023
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. Looking forward to your next stay.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to stay
Stayed 1 night in Oct 2023
Response from Crowne Plaza Beijing Sun Palace on Oct 26, 2023
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. Looking forward to see you again:)

8/10 Good

Vahid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for a week from work. The staff are friendly. The room service is good for snacks and light food and generally reasonable price. There is nothing to do around the hotel.
Stayed 5 nights in Jul 2023
Response from Crowne Plaza Beijing Sun Palace on Jul 9, 2023
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. There's a shopping mall about 1.5km from hotel, please feel free to contact our Duty Manager if need any support during your stay. Looking forward to see you again in Beijing.

4/10 Poor

Jingyuan

Business traveler
I stayed one night here (upgraded to a suite room). Woke up in the middle of the night around 3am itching all over. I thought it was mosquito but no… something in the bed sheets caused me to have severe hives for the next 24 hours. I switched to another hotel and now the hives are gone.
Stayed 1 night in Jun 2023
Response from Crowne Plaza Beijing Sun Palace on Jun 29, 2023
Dear Guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share the comments with us. We feel so sorry for the unpleasant experience you shared. We will check with the laundry immediately as this is the first time we received such feedback. Please feel free to contact Duty Manager if any problem during your stay. Looking forward to bringing you a satisfying experience next time.

10/10 Excellent

Yuhong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe. very clean, comfortable bed and bedding set, excellent breakfast buffet . 5-6 bucks taxi to downtown, walkable to subways, outstanding services, definitely will come back
Stayed 7 nights in May 2023
Response from Crowne Plaza Beijing Sun Palace on May 20, 2023
Dear Guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share the positive comments with us. We're happy to know that you are satisfied with our guestroom, breakfast, location and service. Looking forward to your next stay.

10/10 Excellent

allen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
SAFE, CLEAN, PRICE IS RIGHT,
Stayed 2 nights in May 2023
Response from Crowne Plaza Beijing Sun Palace on May 12, 2023
Dear Guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're glad to know that you're satisfied with our hotel, looking forward to seeing you soon.

8/10 Good

Yuhong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Crowne Plaza Beijing Sun Palace on May 8, 2023
Dear Guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share the comments with us. Looking forward to your next stay. —— Crowne Plaza Beijing Sun Palace

8/10 Good

Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 8/10
I really enjoyed my stay at the hotel. The service was great and any issues I had were resolved quickly. The bed was very comfortable and the bathroom was clean and spacious and had everything you could ever need. Complimentary bottled water was very much appreciated. The housekeeping was lovely - one of them even folded my clothes neatly. My bathroom flooded when I first used the shower but it was quickly fixed and cleaned by the staff. The only thing I could complain about was the design of the room. Because there was a window pane and a large desk blocking the window, it was very hard for me to open/close the window and blinds. I had to climb up on the desk so I could reach the handle and curtains.(see photo) I ordered takeout a few times and had to go downstairs to the lobby to get it - delivery drivers weren't allowed up (which is understandable) and the hotel staff didn't do deliveries, unfortunately. This was a minor thing but would've been nice not having to go downstairs every time. I used the gym during my stay and it was nice and clean. There were free weights which is quite rare for a hotel. I really appreciated the cold towels from the mini fridge - it was a nice way to cool down during the workout. All the machines were for upper body though - would've been nice to have some lower body machines too.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good hotel with large space
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent customer service
i forgot my passport, cards, and some cash in the safe of my room when i checked out. i realized it 4 hours later at the train station. i called the hotel and the lost and found department sent two people to retrieve these items and even offered to send it to the train station so that i could take the train. i decided to leave items in their office until i come back. two weeks later i come back and get these items without any problem. really appreciate the excellent service of the hotel!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Serviced my business needs just fine.
Well kept property maintaining a good standard of cleanliness. I've stayed at several Crowne Plaza's in China, and the cleanliness/maintenance can vary considerably. If you English is your language of travel, you'll find other brands will be able to service you better. If you have made efforts to speak some Chines, you'll be just fine. Hotel is next to a mid-range shopping mall, with some dining options and a grocery store in the basement. If you're in search of a pub or lounge after a long-day of work, you won't find much around here.
Stayed 7 nights in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in May 2019

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2019

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great conference hotel. Far from center of town
A great hotel. Offers all amenities. Large rooms. Comfy bed. Fast wifi (though subject to China content filters). Nice breakfast and four in house dining facilities including the lobby bar that offers late night snacks and a surprisingly nice Internatoanl wine selection. There's a shopping mall across the street for further dining and shopping but don't expect neither fine cuisine nor bargains. Gym is fully equipped and machines in good order. Pool available too. Location is on the 3rd ring, about 30-60 minutes from airport and about 20-40 minutes to the major tourist attractions at center of town. Airport metered taxi about 90-120 RMB depending on time and exact route (tolls included). If there's one downside to this hotel it is that except for that shopping mall next door, there's nothing to do or see in the neighborhood. Everything is a taxi ride away. I was there for a conference so proximity to airport is a plus, and except for a 1 hour exploration at that mall I did not set foot out of the hotel. But if you're in for a tour of town - the location is not perfect. Nothing walkable.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 4 nights in Mar 2019

8/10 Good

MAlden

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Incredible amenities, good restaurants, spa and pool were great and we had a view of the sunrise each morning. Slightly difficult time communicating efficiently with the staff as I do not speak Chinese but that is really on me! Would gladly stay here again :)
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza
Clean and next to a shopping mall with many restaurants.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond amazing stay in Beijing.
My stay here was beyond amazing! Check-in process was efficient and the lady was also friendly and allowed me to checkout late (by 2pm) on my last day of stay without any additional charges. The room was beyond my expectation — it was spacious, had a mini bar, a huge bathroom with deep soaking bathtub, workspace area, lounge chair by the window and super comfortable bed complement with a pillow menu! Room was also really clean, which I appreciate. Apart from the amazing room, I would love to shout out to the concierge from helping me store my luggages and hailing cabs for me. Breakfast was also scrumptious, though not the best I’ve tasted; notable, there was a wide selection so I am sure everyone would be satisfied! Lastly, I will love to give special mention to staff Amine and Alice from the lounge bar. I’ve spent both my evenings by the lounge bar, and was serviced really well by Amine and his colleagues. It was really nice to be able to communicate with someone who can speak English and understand the pain points experienced while traveling in the beautiful country. Once again, thank you Amine and Alice for your exemplary service!! P/s: a lady pianist plays beautifully by the lounge bar on certain nights so be sure to catch her if you would love to wind your evening up with a bottle of good champagne!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Food quality and service are decent but the location of the hotel is awkward.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, large room and chairs very comfortable. The lack of a mattress made for a little discomfort sleeping. I know Asia tends to go with a thick mattress pad over box spring, but I felt this was high end enough hotel to have had a mattress.
Stayed 1 night in May 2018

8/10 Good

James, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and Internet dissappoints
The variety of hot food at buffet breakfast has gone down hill compared to my Dec 2017 visit. They also stopped replenishing the hot food after 0920 which is still too early given they are opened until 10am for breakfast. The hotel Internet has also gone worse. I can connect but even browsing Baidu is painfully slowly even when the wifi connection is strong and okay. I suspect there is insufficient bandwidth for everyone but it is surprising to me given that i surf the Net during the say when guest count should be low. The last thing is that they assigned room 06xx to me which windows faces the internal meeting room level 3/4. The hotel staff or contract workers setting up the conference room floors were noisy with their shouting back and forth instead of using walkie to communicate. They created quick a rackus on 13th May. I think the hotel manager for the meeting set up should have told those workers to keep their noise level down given that there are hotel rooms facing the meeting room floor. Sad.
Stayed 2 nights in May 2018

10/10 Excellent

ying, houston,tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
on business trip. great hotel. i cannot find a negative thing about it.
Stayed 7 nights in Apr 2018

8/10 Good

JONGSUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will book again
Nice swimming pool and good breakfast

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

ENG TAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very good value
Good large rooms, kept clean but starting to look a little old
Stayed 4 nights in Aug 2017

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but hard to get back to
Decent hotel. Next to a shopping mall with lots of restaurants. But not much beyond to explore. Cabs are difficult to get in Beijing so while easy to get a cab out of the hotel, getting back proved challenging. On Wednesday night spent 90 minutes with help from another hotels staff getting back to this hotel. Phone number on the direction card went unanswered at dinner time. This compounded the problems.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good 4 star hotel with very hard bed...
Hotel is a 4 star hotel with very good condition. Breakfast is very good, staff is very helpful. Room is large and modern. The only problem is the bed, which is solid rock hard and uncomfortable. Very hard to sleep, my shoulder hurts a lot after only 1 day sleeping there. They also offer tours to the city, but you need to book it before (9:00 AM), otherwise you will have to take a taxi (beware if you are a foreigner, you will be cheated for sure). Overall it is a very good hotel in a random area of the city, there is nothing significant close to it.

8/10 Good

co td

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here when i come to beijing for a business trip. Its close to the airport and downtown so in terms of location, its pretty convinient. And, regarding the facilities, room, breakfast etc i am satisfied.

10/10 Excellent

David, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay in Beijing
I was impressed by the helpfulness of the staff, especially one of the front desk managers named Lulu Liu (Liu Lu in Chinese) who sorted out a problem with my booking and also helped with issues that came up when my flight was cancelled and I left Beijing later than originally expected. Other staff at the hotel were also very friendly and helpful. The overall condition of amenities and service was excellent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shahar, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western style quality hotel
Got upgraded to a club room with access to lounge that offers free breakfast and a daily happy hour. Room is big and well equipped. Shower and bathtub. Free bottled water. Kettle and espresso maker. Iron and board. Tv and free wifi. Hotel offers a nice gym, a few restaurants and a lobby bar. Checkin/out was good and staff speaks passable English. Location is about 45 minutes to/from airport and about the same from major tourist attractions (forbidden city etc.). Traffic may stretch timelines.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally fine, location is good, room is spacious

10/10 Excellent

Xinkai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel. Close to N 3rd ring road. The internet was a bit "ropey".

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It's been great except the horrible Beijing air

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient Crowne Plaza in Beijing
Expected Crowne Plaza standard. Next to 2 malls and 2 subway stations nearby make it a convenient location. Bed is nice. A/C did not make much noise. WiFi is decent. Breakfast has good enough varieties.