Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Henrico, VA

nice hotel and modern but too far from the action,

Posted May 23, 2016
Pros: Nice food, but the people are sort of helpless and completely useless
Cons: Get some English speaking persons to guide the tourists. I do understand we are in China and they speak Chinese, but it is a Hilton so we assume
Location: Nothing to do around there too far and bad neighborhood around.
did not like my stay at all. I stayed there because meeting hotel. I do not come back ever
Comment from Hotel Management
Aug 22, 2016 by Sandy Murray, Hotel Management
Dear guest, Greetings from Doubletree by Beijing, and thank you for sharing your stay experience with us I am very sorry to hear that you were disappointed by your most recent stay with us. However it is evident that as new staff come in, training must be a major focus to sustain the level of service that we have made our standard. Thank you again for your feedback and I do hope we will have the chance to make things right and welcome you back in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 19, 2016 on Hotels
5 out of 5
by A verified traveler from richmong

Great hotel but a little away from Tian men Square

Posted May 19, 2016
Very clean, new, confortable hotel with good service and delicious food.
Comment from Hotel Management
Aug 23, 2016 by Sandy Murray, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your positive experience during your recent stay with us. I was so pleased to read how much you enjoy our services and how pleased with our food options while staying in our hotel - your recognition and satisfaction are the encouragement that fuels us to do more! Additionally, I was especially pleased to know how much you enjoyed the food options you enjoyed in our hotel – Chef Hans (Internationally trained Chef & a local Beijinger) regularly creations to remain the best in town and regularly changing to keep alive. I will be sure to pass your appreciations to him. Your comments are sincerely appreciated and will be shared with all in my team. We strive to be one of the best hotels in Beijing for business travelers, and your recognition shows that our staff are doing things right! Once again, thank you for your patronage and we look forward to the opportunity of welcoming you back in the near future.
4 out of 5
by A verified traveler from Florida

Good Location

Posted Apr 29, 2016
Pros: Overall appearance and a good staff.
We stayed five days at this hotel waiting for a cruise ship. It was comfortable and had a good breakfast buffet. The staff was helpful and the location was close to a bank and fast food eats.
Comment from Hotel Management
May 6, 2016 by sandy murray, Hotel Management
Thank you very much for taking the time to share your experience during your recent stay with us. Firstly, thank you for your recognition of our convenient location and hospitable service. It gives us all great pleasure to know how pleased you were with our breakfast and service! Regarding to our buffet breakfast, which is regularly updated by our Chef Hans an internationally trained & a local Beijinger.
4 out of 5
by A verified traveler from Tokyo, Japan

Nice Hotel friendly staff

Posted Nov 19, 2015
Pros: many meeting rooms and lobby bar.
Cons: Air conditioning system should be improve.
Hotel staff are very friendly and cooperative. Lobby bar is very good.
Comment from Hotel Management
Dec 9, 2015 by GM, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. Regarding the problems that you mentioned, I will inform our Engineering Department to check on it, as clearly this is not correct. I’m sincerely sorry for the troubles you’ve been through. Your comments are a key force in pushing of our service standards. I do hope you will give us another opportunity and experience our hotel that we are able to demonstrate to you our usual service standards.
4 out of 5
by A verified traveler

Nice

Posted Nov 10, 2015 on Hotels
nice place to stay for business trip but WiFi was not free in the room
Comment from Hotel Management
Dec 9, 2015 by Sandy, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. I am very pleased to know that you had a great time during your resent stay. Our Team Members are always trying to deliver our CAREing service to guests from around the world. And your satisfaction is the most encouragement for us. I'm looking forward to having the opportunity to welcome you back to Doubletree Beijing in the near future!
3 out of 5
by CHING-HUA from 台灣

Posted Oct 4, 2015 on Hotels
房間設備巳舊 服務人員熱忱度再加強就更好.
Comment from Hotel Management
Dec 10, 2015 by Sandy, Hotel Management
尊敬的客人, 感谢入住北京希尔顿逸林酒店,并利用您的宝贵时间在此撰写您的入住体验! 我们很抱歉您未在酒店拥有愉快的入住体验。关于您提到的问题,我们非常重视,我会即刻与相关部门沟通讨论。您的建议对我们提升服务质量非常重要,再次感谢您与我们分享。 我们衷心希望您能再次光临我们的酒店,以给予我们向您展示标准服务的机会。
4 out of 5
by Siu Fai Ricky

Posted Sep 10, 2015 on Hotels
Comment from Hotel Management
Dec 10, 2015 by Sandy, Hotel Management
尊敬的客人, 感谢您选择北京希尔顿逸林酒店,并利用宝贵的时间分享您的入住体验! 很高兴了解到您在北京希尔顿逸林酒店拥有愉快的入住体验。北京希尔顿逸林酒店将继续秉承“关爱文化”的服务理念,致力于为来自全世界的每一位宾客提供我们卓越而细致的服务。 我们衷心期待您再次入住北京希尔顿逸林酒店,与我们共度美好时光!
1 out of 5
by A verified traveler

Not worth the price

Posted Sep 5, 2015 on Hotels
Rediculous high price, small room, difficult to find the fitness room, no room clean, good staff service
Comment from Hotel Management
Dec 9, 2015 by Sandy, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. Please accept my deepest apologies for all the troubles you have been through. I had already informed the referring departments about the problem. Your comments are a key force in pushing of our service standards. I do hope you will give us another opportunity and experience our hotel that we are able to demonstrate to you our usual service standards.
5 out of 5
by A verified traveler

Posted May 9, 2015
great hotel in a good location away from the busy tourist centre
Comment from Hotel Management
Dec 9, 2015 by Sandy, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. I am very pleased to know that you had a great time during your resent stay. Our Team Members are always trying to deliver our CAREing service to guests from around the world. And your satisfaction is the most encouragement for us. I look forward to having the opportunity to welcome you back to Doubletree Beijing in the near future!