Ratings based on 87 Verified Reviews

4.0 out of 5
75% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Special thank to manager Bruce Lee.

Posted Nov 21, 2016
I stayed in this hotel for almost 4days. Hotel staff was very helpful. I would like to specially thank Bruce Lee. He was very helpful.
Comment from Hotel Management
Jan 16, 2017 by Sandy Murray, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your positive experience with us! Firstly, sorry for the late reply on your review for some mistake of Expedia background systerm.I was so glad to note your positive comments on our service level you experienced during your stay. I will be sure to highlight with Bruce just how much you appreciated his assistance. Once again, thank you for your patronage and we look forward to the opportunity of welcoming you back in the near future.
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
My visit was short to Beijing, and my stay with Double Tree was very short and sweet. I liked the dinner buffer and also the breakfast buffet at the hotel. Room was clear and comfortable. I was on a business trip, so did not get to see what was around the area.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your positive experience with us! Firstly, I was so sorry for my delay reply as there was something wrong on expedia background system. I was so glad to note your positive comment on highlighting our delicious food options while you stayed with us in recent days. Chef Hans (Internationally trained & a local Beijinger) regularly updates to ensure it remains the best in town and regularly changing to keep alive…in fact Hans each month, chooses one seasonable core ingredient to show case our Chefs talents. Once again, thank you for your patronage and we look forward to the opportunity of welcoming you back in the near future.
4 out of 5
by A verified traveler

Comfortable stay

Posted Sep 6, 2016 on Hotels
I stayed for 9 nights at the hotel. The stay was very comfortable and convenient. A lot of excellent food choices nearby. 5 minutes walk to subway station. The swimming pool was also nice.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for sharing your positive experience with us! Firstly, it was great to read how much that we met your expectations from our convenient traffic to good facilities. I am sure that your insight will be helpful to fellow travelers. Your comments are sincerely appreciated and will be shared with my team to serve as motivation for them to continue doing the good work that they do. Once again, thank you for your patronage and we look forward to the opportunity of welcoming you back in the near future. DoubleTree by Hilton Beijing "Where the little things mean everything!”
4 out of 5
by JOON SUK from Seoul, Korea.

Still good place to stay except food.

Posted Aug 14, 2016 on Hotels
This Is my second stay at Double Tree. Overall room condition is clean but there are some wear-offs in the bathroom. Compare to other hotels in Beijing, I can say it's definitely good place to stay. The neighbourhood is a residential area. It's quiet at night. Daguanying station which is two stops away from Beijing west station is 3-min walk. And the department store is right next to it and the big grocery store is also close. There was heavy rain right after I got out of Daguanying station. I was totally wet. I didn't have anything to change. There is Uniclo so I could buy cheap t-shirts and pants. The main complaint is food. Too salty to me. And many chinese food I've tried elsewhere were mostly salty. One night, I ordered room service for a burger and asked them to cook my patty medium. But it's texture like chewy. In conclusion, It's located in a residential area but the neighbourhood got variety of shops. It makes it easy to fulfil my needs. I'm here for business so my needs are like small stuff or gadgets that I use back at home. The price may not justify what you have here but it's fair to say Double Tree is one of the good place to stay in many aspect in Beijing.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experiences with us! Firstly, thank you for your review and I am sorry that our food option didn't live up to your taste, I will share your valuable feedback to the restaurant team for further improvement. We hope our CARING hospitality of our team members have overcome these minor disadvantages. Finally, I look forward to having the opportunity to welcome you back to Doubletree by Hilton Beijing in the near future!
3 out of 5
by A verified traveler from Henrico, VA

nice hotel and modern but too far from the action,

Posted May 23, 2016
Pros: Nice food, but the people are sort of helpless and completely useless
Cons: Get some English speaking persons to guide the tourists. I do understand we are in China and they speak Chinese, but it is a Hilton so we assume
Location: Nothing to do around there too far and bad neighborhood around.
did not like my stay at all. I stayed there because meeting hotel. I do not come back ever
Comment from Hotel Management
Aug 22, 2016 by Sandy Murray, Hotel Management
Dear guest, Greetings from Doubletree by Beijing, and thank you for sharing your stay experience with us I am very sorry to hear that you were disappointed by your most recent stay with us. However it is evident that as new staff come in, training must be a major focus to sustain the level of service that we have made our standard. Thank you again for your feedback and I do hope we will have the chance to make things right and welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from richmong

Great hotel but a little away from Tian men Square

Posted May 19, 2016
Very clean, new, confortable hotel with good service and delicious food.
Comment from Hotel Management
Aug 23, 2016 by Sandy Murray, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your positive experience during your recent stay with us. I was so pleased to read how much you enjoy our services and how pleased with our food options while staying in our hotel - your recognition and satisfaction are the encouragement that fuels us to do more! Additionally, I was especially pleased to know how much you enjoyed the food options you enjoyed in our hotel – Chef Hans (Internationally trained Chef & a local Beijinger) regularly creations to remain the best in town and regularly changing to keep alive. I will be sure to pass your appreciations to him. Your comments are sincerely appreciated and will be shared with all in my team. We strive to be one of the best hotels in Beijing for business travelers, and your recognition shows that our staff are doing things right! Once again, thank you for your patronage and we look forward to the opportunity of welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good Location

Posted Apr 29, 2016
Pros: Overall appearance and a good staff.
We stayed five days at this hotel waiting for a cruise ship. It was comfortable and had a good breakfast buffet. The staff was helpful and the location was close to a bank and fast food eats.
Comment from Hotel Management
May 6, 2016 by sandy murray, Hotel Management
Thank you very much for taking the time to share your experience during your recent stay with us. Firstly, thank you for your recognition of our convenient location and hospitable service. It gives us all great pleasure to know how pleased you were with our breakfast and service! Regarding to our buffet breakfast, which is regularly updated by our Chef Hans an internationally trained & a local Beijinger.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, Japan

Nice Hotel friendly staff

Posted Nov 19, 2015
Pros: many meeting rooms and lobby bar.
Cons: Air conditioning system should be improve.
Hotel staff are very friendly and cooperative. Lobby bar is very good.
Comment from Hotel Management
Dec 9, 2015 by GM, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. Regarding the problems that you mentioned, I will inform our Engineering Department to check on it, as clearly this is not correct. I’m sincerely sorry for the troubles you’ve been through. Your comments are a key force in pushing of our service standards. I do hope you will give us another opportunity and experience our hotel that we are able to demonstrate to you our usual service standards.
1 out of 5
by A verified traveler

Not worth the price

Posted Sep 5, 2015 on Hotels
Rediculous high price, small room, difficult to find the fitness room, no room clean, good staff service
Comment from Hotel Management
Dec 9, 2015 by Sandy, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. Please accept my deepest apologies for all the troubles you have been through. I had already informed the referring departments about the problem. Your comments are a key force in pushing of our service standards. I do hope you will give us another opportunity and experience our hotel that we are able to demonstrate to you our usual service standards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
great hotel in a good location away from the busy tourist centre
Comment from Hotel Management
Dec 9, 2015 by Sandy, Hotel Management
Dear Guest, Greetings from DoubleTree by Hilton Beijing! Thank you for taking the time to share your experiences online. I am very pleased to know that you had a great time during your resent stay. Our Team Members are always trying to deliver our CAREing service to guests from around the world. And your satisfaction is the most encouragement for us. I look forward to having the opportunity to welcome you back to Doubletree Beijing in the near future!