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Reviews of Four Seasons Hotel Beijing

5 out of 5
Four Seasons Hotel Beijing
48 Liang Ma Qiao Road, Chaoyang District, Beijing, Beijing

Reviews

9.6

Exceptional

Rating 10 - Excellent. 280 out of 336 reviews" "
Rating 8 - Good. 45 out of 336 reviews" "
Rating 6 - Okay. 8 out of 336 reviews" "
Rating 4 - Poor. 2 out of 336 reviews" "
Rating 2 - Terrible. 1 out of 336 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaoyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice hotel
Stayed 4 nights in Apr 2024
Response from Four Seasons Hotel Beijing on Apr 22, 2024
Dear Xiaoyu, Thank you for your staying with us at Four Seasons Hotel Beijing. we take every opportunity to provide you with the best service and to become your first choice in Beijing. Hope to see you again very soon! Hotel General Manager Lili Wong

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. Helped us with outside ATM. Breakfast buffet was exceptional. Even surprised my fiancé with a 2 Birthday cakes . Leo the consier was invaluable
Stayed 1 night in Apr 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Bruce,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you enjoyed the stay with us. I also really appreciate you mentioned that our associates, especially Leo from Concierge were excellent. I will share your kind comments with our team members and encourage everyone to keep delivering extraordinary service to all of our guests.Please do recognize us as your home away from home. I look forward to welcoming you again soon in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Srdjan, Athens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars all around, beautiful property, great rooms, excellent restaurants, etc., everything you would expect from a Four Seasons hotel and on top of all of that - fantastic staff, so helpful and kind. Best of all Ms. Luxin Zhang at the front desk, absolutely incredible, never encountered that level of care and quality personalized service before, and we travel a lot and stay in nice places...
Stayed 14 nights in Mar 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Srdjan,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you liked our XXX and XXX. I also really appreciate you mentioned that our associates, especially Luxin from Front Desk were excellent. I will share your kind comments with our team members and encourage everyone to keep delivering extraordinary service to all of our guests.Please do recognize us as your home away from home. I look forward to welcoming you again soon in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the Four Seasons Hotel was nothing short of spectacular. From the moment I stepped into the lobby, I was greeted with unparalleled hospitality and elegance. The ambiance was luxurious yet inviting, setting the tone for a truly memorable experience. One of the highlights of my stay was undoubtedly the hotel's remarkable swimming pool and jet pool. Nestled amidst lush surroundings, the pool area exuded tranquility and sophistication. Whether I was lounging by the poolside with a refreshing drink or taking a leisurely swim, I was captivated by the serene atmosphere and impeccable service. The jet pool, in particular, was a delightful indulgence. The soothing jets provided a rejuvenating hydrotherapy experience, leaving me feeling relaxed and revitalized. It was the perfect way to unwind after a day of exploring the city. However, I wish the restaurants inside the hotel were more applicable for the hotel guests. I tried one during my stay, and I found it to be overpriced and empty. It would have been wonderful to have more dining options that catered to the needs of the guests. Overall, my stay at the Four Seasons Hotel exceeded all expectations. From the luxurious accommodations to the exceptional amenities, every aspect of the experience was meticulously curated to ensure utmost comfort and satisfaction. I cannot recommend this hotel enough, especially for those seeking a truly unforgettable getaway.
Stayed 4 nights in Feb 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Phyllis,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you liked our swimming pool and restaurants. I also really appreciate you mentioned that our associates, especially staff from rooms department were excellent. I will share your kind comments with our team members and encourage everyone to keep delivering extraordinary service to all of our guests.Please do recognize us as your home away from home. I look forward to welcoming you again soon in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Bilal, Thank you for your staying with us at Four Seasons Hotel Beijing. We take every opportunity to provide you with the best service and to become your first choice in Beijing. Hope to see you again very soon! Hotel General Manager Lili Wong

10/10 Excellent

Ka Leung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Ka Leung, Thank you for your staying with us at Four Seasons Hotel Beijing. we take every opportunity to provide you with the best service and to become your first choice in Beijing. Hope to see you again very soon! Hotel General Manager Lili Wong

10/10 Excellent

Walter, Apopa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 6 nights in Jan 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Walter, Thank you for your staying with us at Four Seasons Hotel Beijing. we take every opportunity to provide you with the best service and to become your first choice in Beijing. Hope to see you again very soon! Hotel General ManagerLili Wong

10/10 Excellent

Lanibell L

Liked: Cleanliness, property conditions & facilities, room comfort
Loved my stay in the Four Seasons. Hotel is centrally located and very clean. The buffet breakfast (though very good) needs some variety.
Stayed 2 nights in Jan 2024
Response from Four Seasons Hotel Beijing on Apr 15, 2024
Dear Lanibell L, Thank you for staying at Four Seasons Hotel Beijing and sharing your valuable feedback with us. We will continue to update our breakfast selections and hope we will see you again very soon. Hotel General Manager Lili Wong

10/10 Excellent

Koryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Four Seasons. The rooms are immaculate and decorated with class, and the restaurants/bars have fabulous drinks, food menus and service. The staff went out of their way to make my stay comfortable and to organise trips and experiences for me during my time in Beijing.
Stayed 5 nights in Jan 2024
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Koryann,Thank you very much for taking the time to post such a great review on us. We concentrate on every opportunity to deliver an enjoyable experience to you at Four Seasons Hotel Beijing. Hope to see you again soon. Hotel General Manager Lili Wong

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Beijing.
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Zachary,Thank you very much for taking the time to post such a great review on us. We concentrate on every opportunity to deliver an enjoyable experience to you at Four Seasons Hotel Beijing. Hope to see you again soon. Hotel General Manager Lili Wong

10/10 Excellent

Chunning

Stayed 4 nights in Jan 2024
Response from Four Seasons Hotel Beijing on Apr 15, 2024
Dear Chunning, Thank you for choosing Four Seasons Hotel Beijing. It is our pleasure to know that you had an entire enjoyable experience in the hotel. We look forward to having you back soon! Hotel General Manager Lili Wong

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Four Seasons Hotel Beijing on Apr 15, 2024
Dear Wei, Thank you for choosing Four Seasons Hotel Beijing. It is our pleasure to know that you had an entire enjoyable experience in the hotel. We look forward to having you back soon! Hotel General Manager Lili Wong

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service.
Stayed 3 nights in Nov 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Brent,Thank you very much for taking the time to post such a great review on us. We concentrate on every opportunity to deliver an enjoyable experience to you at Four Seasons Hotel Beijing. Hope to see you again soon. Hotel General Manager Lili Wong

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service as you would expect. Staff in the executive lounge were amazing. Great pool and all round great hotel.
Stayed 2 nights in Oct 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Amy,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you enjoyed the stay with us. I also really appreciate you mentioned that our associates, especially staff from Executive Lounge were excellent. I will share your kind comments with our team members and encourage everyone to keep delivering extraordinary service to all of our guests.Please do recognize us as your home away from home. I look forward to welcoming you again soon in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Haikun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service and staff
Stayed 4 nights in Oct 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Haikun, Thank you for your staying with us at Four Seasons Hotel Beijing. we take every opportunity to provide you with the best service and to become your first choice in Beijing. Hope to see you again very soon! Hotel General Manager Lili Wong

10/10 Excellent

xiaonan

Stayed 5 nights in Aug 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Xiaonan,Thank you for staying with us at Four Seasons Hotel Beijing and for sharing your satisfaction with us. We looking forward to welcoming you back to the hotel very soon. Hotel General Manager Lili Wong

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super helpful and friendly. Room is clean and well equipped. Absolutely love it and will book it again!
Stayed 1 night in Jul 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Qian,Thank you for staying with us again at Four Seasons Hotel Beijing. We hope it will become your second home in Beijing. Hotel General Manager Lili Wong

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent Hotel
Stayed 4 nights in Jul 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Billy,Thank you for staying with us again at Four Seasons Hotel Beijing. We hope it will become your second home in Beijing. Hotel General Manager Lili Wong

10/10 Excellent

Patrick, El Paso

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Four Seasons Beijing is an excellent hotel. I was highly satisfied. The customer service is excellent. They are very friendly, polite, and customer service oriented. The room was clean and comfortable and had a great view. Also, the bottled water, cookies, and coffee are a very nice touch. The hotel itself is beautiful. I will definitely stay here again on my next trip to Beijing. Xie xie you Four Seasons staff!
Stayed 4 nights in Jul 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Patrick,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you enjoyed the stay with us. I am also really appreciated you mentioned that our associates are attentive, your kind words will be transmitted to our entire team as a great source of motivation.Looking forward to welcoming you for your next trip in Beijing!Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Marwa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Old but elegant. The usual four seasons high standard and excellent service Excellent SPA facility as well
Stayed 1 night in Jun 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Marwa,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you liked our Spa. I am also really appreciated you mentioned that our associates are attentive, your kind words will be transmitted to our entire team as a great source of motivation.Looking forward to welcoming you for your next trip in Beijing!Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

Lu Lu

Stayed 1 night in Jun 2023
Response from Four Seasons Hotel Beijing on Apr 15, 2024
Dear Lu Lu, Thank you for staying with us at Four Seasons Hotel Beijing and for sharing your satisfaction with us. We looking forward to welcoming you back to the hotel very soon. Hotel General Manager Lili Wong

10/10 Excellent

Ah Lam

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional services throughout our stay. Staffs were extremely helpful and friendly. Even tho the property is not very new but they maintained it pretty well. I would have given it a 10 stars ratings except for their breakfast buffet. The breakfast buffet options are quite limited compared to other hotels I have stayed during my China trip. The noodle station is small and you don’t get to pick your own ingredients. The noodle station lady only gave you tiny amount of vegetables even tho I kept telling her I wanted more. I would stay at this hotel again the next time I visit Beijing but won’t be eating breakfast there. Overall it was a pleasant stay!
Stayed 4 nights in May 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Ah Lam,Thank you for staying with us and posting such a detailed review!I am very delighted to acknowledge that you liked our facilities and service, I also noticed your comment on the breakfast buffet and noodle station, I have shared your feedback with our team and make sure we will make continuous efforts to improve it.Looking forward to welcoming you again in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic. Concierges Chris, Fred and Trista overcame all the difficulties of traveling in Beijing these days and went beyond what you expect for a concierge service. The executive chef, is an Italian that also made our stay fantastic. We stayed at other American hotel chains and have become very Chinese oriented.
Stayed 4 nights in May 2023
Response from Four Seasons Hotel Beijing on Apr 15, 2024
Dear Gabriel,Thank you for sharing your experience at Four Seasons Hotel Beijing and I am delighted to learn that you enjoyed the stay with us. I also really appreciate you mentioned that our associates, especially Chris, Fred, Trista and our Executive Chef were excellent. I will share your kind comments with our team members and encourage everyone to keep delivering extraordinary service to all of our guests.Please do recognize us as your home away from home. I look forward to welcoming you again soon in the near future.Warmest Regards, Lili WongGeneral Manager

10/10 Excellent

melvin, Hacienda Heights

Stayed 2 nights in May 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Melvin, Thank you for staying with us at Four Seasons Hotel Beijing and for sharing your satisfaction with us. We looking forward to welcoming you back to the hotel very soon. Hotel General Manager Lili Wong

10/10 Excellent

hengchun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Hengchun, Thank you for staying with us at Four Seasons Hotel Beijing and for sharing your satisfaction with us. We looking forward to welcoming you back to the hotel very soon. Hotel General Manager Lili Wong

10/10 Excellent

Sharon

Stayed 4 nights in Dec 2022
Response from Four Seasons Hotel Beijing on Apr 11, 2024
Dear Sharon, Thank you for staying with us at Four Seasons Hotel Beijing and for sharing your satisfaction with us. We looking forward to welcoming you back to the hotel very soon. Hotel General Manager Lili Wong

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunningly beautiful hotel but must stay on club floor the lobby and
Stayed 2 nights in Nov 2021

10/10 Excellent

Hong Sing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Helen on Oct 5, 2021
We are very happy they had a great stay. It's our pleasure. We will do our best to serve our customers in the future. Thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean and had a homey feel. The spa is incredible and room service was delicious. The staff were very kind and helpful!
Stayed 2 nights in Apr 2021
Response from Christian on May 10, 2021
Dear guest, Thank you for sharing your experience with us, I'm glad to acknowledge that the staff has taken a good care of you during your stay. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Excellent front of house service, very helpful and welcoming! Rooms are very comfortable and spacious!
Stayed 1 night in Oct 2020
Response from Christian on Nov 10, 2020
Dear Craig, Thank you very much for staying at Four Seasons Hotel Beijing and sharing your positive feedback with us. Look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Danni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
We loved our stay from the moment we checked in! Got a free upgrade since it was my birthday and the ladies at the executive lounge were so thoughtful and accommodating, I was surprised with a rose petal bubble bath when we got to our room in the evening... Would definitely stay again!
Stayed 1 night in Aug 2020
Response from Christian on Sep 24, 2020
Dear guest, Thank you for sharing your experience at Four Seasons Hotel Beijing, it's a great pleasure to acknowledge that you've enjoyed your time with us. We look forward to welcoming you again soon and to celebrating more special occasions at our hotel. Warmest regards, Christian Poda General Manager

10/10 Excellent

Sophie, Boston

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received a nice room (I was told it was an upgrade) as we were traveling with our son. Staff was very friendly.
Stayed 2 nights in Jan 2020
Response from Christian on Jan 17, 2020
Dear guest, Thank you for sharing positive feedback regards your recent experience at Four Seasons Hotel Beijing. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everyone should book this hotel or Marriott Appartement.
Stayed 15 nights in Dec 2019
Response from Christian on Jan 13, 2020
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. I look forward to welcoming you again hopefully soon. Warmest regards Christian Poda General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and family would like to express our gratitude for Four Season Beijing hospitality and kindly support provided. We had a highest great experience, nice place and friendly staffs. Let me emphasize that the communication flowed without any problem and staffs prompt to answer. Allow me to write the last sentence and thank to Christine and Jelena from Business Lounge, Rebeca and Anrya from the Front Desk and the guys from Concierge. They provided a amazing support to me and my family. Thank you so much... I strong recommend Four Season Beijing...
Stayed 5 nights in Dec 2019
Response from Christian on Jan 8, 2020
Dear guest, Thank you for staying at Four Seasons Hotel Beijing and felt your experience was worth to write about. I appreciate your kind words to recognize our service team members. They were very pleased to learn that you have appreciated their efforts and thank you a lot. I look forward to welcoming your back in the near future and remain at your assistance anything you may need. Warmest regards, Christian Poda General Manager

10/10 Excellent

chin chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious property with friendly staff.
Luxurious property with friendly and efficient staff. I was staying in a Four Seasons room over the Christmas holidays. The happy hour lay out at the lounge was the best I’ve experienced. It around 5 -10 minutes walk from metro station and only one metro stop away from the Capital Airport Express Station so its conveniently located for easy access to airport and other areas around Beijing, but the immediate neighbourhood has very little choices in terms of shopping but a large shopping complex is within 15 minutes walk.
Stayed 4 nights in Dec 2019
Response from Christian on Dec 30, 2019
Dear guest, Thank you for taking time to share your detailed experience at Four Seasons Hotel Beijing, I'm glad to read that you've had a great Christmas holiday time with us. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained staff . Attention to detail, very accommodating
Stayed 1 night in Dec 2019
Response from Christian on Dec 30, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Jeffrey, Hong Kong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service by the staff. Very polite and attentive!
Stayed 3 nights in Nov 2019
Response from Christian on Dec 4, 2019
Dear guest, Thank you for writing us a positive review regards your recent experience in Four Seasons Hotel Beijing. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Daniel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Four Seasons Beijing. Amenities are top notch and the concierge was amazingly helpful. Andi was the best! He helped us with everything we needed in Beijing and does an incredible job. The room was great. Large bathroom and very comfortable bed.
Stayed 3 nights in Nov 2019
Response from Christian on Dec 4, 2019
Dear guest, Thank you for sharing your experience at Four Seasons Hotel Beijing, I'm glad to read that you've had a great time with us and much appreciate your recognition to our service team especially to Andi. Should your schedule bring you back to Beijing, I look forward to welcoming you again soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite a very minor and easily addressed cleaning issue in the first night, this was an excellent experience overall. The cleaning staff went above and beyond to reconcile the initial issue, the concierge was exceedingly helpful and the gym/shower room/spa staff for very friendly and helpful. The room was very clean and comfortable. The tub was amazing. The views were quite nice, but nothing outstanding. I will certainly stay at this location again in the future.
Stayed 3 nights in Nov 2019
Response from Christian on Nov 22, 2019
Dear guest, Thank you for taking time to write us a lovely review. I'm glad that you've enjoyed the overall experience during your time here and highly appreciate that your recognition to Spa team. Should your schedule bring you back to Beijing, I look forward to welcoming you again very soon. Warmest regards, Christian Poda General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019
Response from Christian on Nov 13, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Feli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Christian on Nov 13, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
We were married in a Four Seasons Hotel 30 years ago and when the staff found out they went above and beyond any expectations to ensure that we had a memorable stay. The customer service is exceptional. The Asian restaurant cuttlefish dish was a trip highlight.
Stayed 4 nights in Oct 2019
Response from Christian on Oct 16, 2019
Dear guest, Happy belated 30th anniversary and it is truly an honor to welcome you back to Four Seasons Hotel again after 30 years. Thank you for sharing this touchable moment with us and look forward to celebrate more special occasions with you. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs very clean room and comfortable bed near subway
Stayed 3 nights in Sep 2019
Response from Christian on Sep 27, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Christian on Sep 8, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service anywhere in the world
The hotel is what one would expect of a Four Seasons, great rooms and good technology.What sets this hotel apart is the service that we experienced on two stays over the past month. The concierge desk under the eye of Peter Tang was the best that I have experienced anywhere. From their rapid and accurate responses to emails, to making reservations for us at tough spots to get into, to getting us cars whenever and where ever we need, they never missed a beat. They even went so far as to secure a reservation with a personal credit card because we were not there when they made it. They were informative and offered great suggestions. Also the influence stretched far. In Xi'an the concierge at the hotel we checked into told us that they had been in touch with him too. Just a wonderful team of people who made our stays perfect. The rooms were very comfortable and the showers were really good rain heads. Also there was a steady supply of fresh fruit that was appreciated on a hot day walking around. The breakfast buffet was a standard luxury hotel spread, but the fruit juices were all freshly squeezed and cold. The location is fine, but the truth is that Beijing is so big and spread out that you are never close to everything. There is a subway across the street so it is worth using because it avoids the traffic jams.
Stayed 2 nights in Aug 2019
Response from Christian on Sep 8, 2019
Dear guest, Thank you for sharing your valuable feedback regards your recent experience at Four Seasons Hotel Beijing. I'm glad to read that you've enjoyed your stay with us and much appreciate for your great recognition to the concierge team especially to Peter. I will definitely share your words with the team. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool hot tub and men’s room was nice. The beds a little small and they wanted to charge extra for a small add on bed.
Stayed 3 nights in Aug 2019
Response from Christian on Sep 8, 2019
Dear guest, Thank you for sharing your valuable feedback regards your recent experience at Four Seasons Hotel Beijing. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from Christian on Aug 27, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing. Should your schedule bring you back to Beijing, I look forward to welcoming you again hopefully soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

PC, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understated luxury, the best kind; unparalleled service and attention to details; great location. Our new go to place in Beijing.
Stayed 5 nights in Jul 2019
Response from Christian on Aug 5, 2019
Dear guest, Thank you for sharing your positive feedback regards your recent experience at Four Seasons Hotel Beijing, I'm glad that you've enjoyed your time with us. Should your schedule bring you back to Beijing, I look forward to welcoming you again soon. Warmest regards, Christian Poda General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Christian on Jul 29, 2019
Dear guest, Thank you for your positive feedback regards recent experience at Four Seasons Hotel Beijing. Look forward to welcoming you again soon. Warmest regards Christian Poda General Manager

10/10 Excellent

Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent service ! Attentive and efficient, special thanks to Emily from front desk and Sunny from executive lounge for taking care of us ! We had a wonderful time in the four seasons and will definitely visit again.
Stayed 2 nights in Jun 2019
Response from Christian on Jul 3, 2019
Dear guest, Thank you for sharing your experience at Four Seasons Hotel Beijing. I'm glad to read that our team has taken good care of you during your stay and I appreciate your recognition to Emily and Sunny. I look forward to welcoming you again hopefully soon. Warmest regards Christian Poda General Manager