Ratings based on 111 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Africa

The hotel was excellent!

Posted Dec 22, 2016
Our hotel was of an excellent standard and staff were very friendly and helpful. Enjoyed our stay in Beijing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to many attractions and shopping

Posted Nov 29, 2016
The hotel was close to many attractions and shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Worldwide

Good hotel with nice restaurants

Posted Nov 21, 2016
Pros: Proximity to touristic places and shopping street. Good security around the area.
Cons: cleanliness and staff politeness
Big hotel within a huge shopping and business complex. Within the hotel there are nice restaurants too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel nice location good service clean

Posted Oct 16, 2016
Location: We took a 15 minute walk to Tian an men square Also you can walk to Wang Fu Jing food street very interesting
Breakfast buffet could be better Concierge could be a little better Overall though a very good hotel and location I liked the restaurants Made in China and Red Moon, wife did not
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

good location and good swimming/spa facilities

Posted Aug 28, 2016
Pros: its location and its swimming/spa facilities are great.
Cons: need to have a supermarket nearby
need to improve room cleaniness and staff training for certain.
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice hotel close to shopping mall Wangfujing

Posted Jul 13, 2016
Great facilities Indoor swimming pool good for kids though Good staff service Clean & today hotel Close to metro shopping malls & food court Connect to shopping mall
Comment from Hotel Management
by Zan, Hotel Management
Thank you for letting us know what made your Grand Hyatt Beijing experience comfortable and memorable, we are delighted that you enjoyed your recent stay with us. We also appreciate your positive feedback on our location and service. It would be our pleasure to welcome you back should you visit Beijing again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE AND CLEAN HOTEL AT THE CBD

Posted Jul 13, 2016
Wonderful hotel next to the walking and shopping mall, convenient and handy. Next to subway station too.
Comment from Hotel Management
by Zan, Hotel Management
Thank you for letting us know what made your Grand Hyatt Beijing experience comfortable and memorable, we are delighted that you enjoyed your recent stay with us. We also appreciate your positive feedback on our location and service. It would be our pleasure to welcome you back should you visit Beijing again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Nyack, NY

excellent location and service

Posted Apr 24, 2016
Pros: Location and service
We ( me and my wife) stayed here for 3 nights. The location is excellent. The staff was very helpful and corteous. It has excellent mall and food court in the basement. You can reach all major attractions very easily either via Metro ( it has Metro station in the basement) or via taxi.
Comment from Hotel Management
May 10, 2016 by Grand Hyatt Beijing, Hotel Management
We are delighted that you had such a pleasant experience with us at Grand Hyatt Beijing. We appreciate your kind comments and thank you for your time taken to post these on Expedia! We hope to see you back at Grand Hyatt Beijing in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Excellent location, metro near, restaurants.

Posted Mar 26, 2016
Pros: The location, a hotel very modern.
Cons: the breakfast are very expensive
Location: you can walk to the Tiananmen , very good location, metro station near, excellent place.
Very nice experience, nice hotel , new, very confortable
Comment from Hotel Management
May 10, 2016 by Grand Hyatt Beijing, Hotel Management
Thank you so much for taking the time to review your stay at Grand Hyatt Beijing! Your generous compliments about our staff and their service will certainly further encourage them in their roles.We look forward to welcoming you back again in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfortable, well located hotel

Posted Feb 25, 2016
Pros: The staff , the location and the leisure facilities
Cons: The quality of the Western style food and the English Breakfast tea - they don't realise it needs to be a bit stronger than Chinese tea.
Location: Well located for Tienanmen Square and the Forbidden City
The staff are pleasant and the rooms comfortable except for the fact that there is scarcely any clothes storage space - just 30cm (approx) hanging spaces and 3 small drawers - very strange for a king room. The Spa is great - lovely pool and area for relaxing - except the recorded (very loud) frog music is a bit too much. There is an extensive breakfast buffet but more care could be taken about the Western food - eg serving/keeping it hot and looking more palatable. However - we really enjoyed our stay - it's a nice hotel and well located- we would go back.
Comment from Hotel Management
Mar 10, 2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us. We regret the breakfast tea had not meet your expectation and your feedback will be shared within the team. Looking forward to welcoming you back to the hotel in the not too distant future.