The staff are pleasant and the rooms comfortable except for the fact that there is scarcely any clothes storage space - just 30cm (approx) hanging spaces and 3 small drawers - very strange for a king room. The Spa is great - lovely pool and area for relaxing - except the recorded (very loud) frog music is a bit too much. There is an extensive breakfast buffet but more care could be taken about the Western food - eg serving/keeping it hot and looking more palatable. However - we really enjoyed our stay - it's a nice hotel and well located- we would go back.
Comment from Hotel Management
Mar 10, 2016 by Grand Hyatt Beijing at Oriental Plaza, Hotel Management
Warm greetings from Grand Hyatt Beijing.
Thank you for taking the time to post your feedback on Expedia and we truly appreciate the comments you have shared with us.
We regret the breakfast tea had not meet your expectation and your feedback will be shared within the team.
Looking forward to welcoming you back to the hotel in the not too distant future.