Ratings based on 504 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, fl

Very nice and comfortable

Posted Apr 23, 2017
Had a great experience would've light that the staff spoke better English
5 out of 5
by Jianwei

Very convenient.

Posted Feb 15, 2017 on Hotels
This hotel is Japanese like to stay. Good for sevice and food. Also good for restroom.
5 out of 5
by A verified traveler

Clean convenient with a hidden sting

Posted Dec 1, 2016 on Hotels
Hotel required credit card deposit with $3000 credit which was not disclosed before hand
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2016 on Hotels
4 out of 5
by A verified traveler

Nice hotel, good location, good value

Posted Sep 5, 2016 on Hotels
Very handy to Metro and sights. Staff were helpful. Room was comfortable.
5 out of 5
by Diana from pomona

Great central location

Posted Jul 22, 2016 on Hotels
Stayed for 6 nights. Great hotel, clean and comfortable with someone always on duty that speaks enough English to help you. Next to subway line which makes traveling easy. Central location close to tourist locations.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2016 on Hotels
5 out of 5
by Ananias from Singapore

Well appointed hotel, with great housekeeping staf

Posted Jun 27, 2016 on Hotels
First time staying at New Otani ChangFugong. It was great for business. Not much food except in hotel restauants though.
5 out of 5
by Brenda from Haslett, MI

Wonderful place to stay.

Posted Jun 9, 2016 on Hotels
Great hotel. Excellent service. Very comfortable. Great location.
5 out of 5
by Patrick

real 5-star

Posted May 23, 2016 on Hotels
if you stay in Xiangyang, don't look further. Crowne Plaza is a top hotel, real 5-star! great room, comfortable bed, good service, friendly and helpful staff, and the location is very good. next to Wangda shopping mall, center city. I travel a lot for business and this hotel is among the best in China