Indoor pool

Reviews of Hotel New Otani Chang Fu Gong

5 out of 5
Hotel New Otani Chang Fu Gong
No.26 Jianguomenwai Avenue, Chaoyang District, Beijing, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 815 reviews" "
Rating 8 - Good. 350 out of 815 reviews" "
Rating 6 - Okay. 70 out of 815 reviews" "
Rating 4 - Poor. 27 out of 815 reviews" "
Rating 2 - Terrible. 13 out of 815 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from andy on Jan 28, 2020
We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star comfort if you fix the pillows and slippers
One of the best maintained old hotels in Beijing, New Otani has been consistently well maintained the 2 times I have stayed here. The price so far has been fair and the hotel is of a 4 Star standard or imagine an older 5 star hotel. The rooms are very clean and the hotel in general has been upkept very well. I do have a complaint about the pillows as they are too high! I am nitpicking here but the room slippers are very poor quality too.
Stayed 1 night in Dec 2019
Response from andy on Jan 15, 2020
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

4/10 Poor

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor language skills staff for a starred hotel.
Stayed 3 nights in Aug 2019
Response from andy on Sep 5, 2019
Thank you for your comments! We apologize for the inconvenience caused by the verbal communication with hotel staff. We will strengthen the training in the future, hoping to be able to improve, to bring you more satisfactory experience! Thanks again!

8/10 Good

Min Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from andy on Jul 29, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine for 4,stars.the room is quite and comfortable. The metro station is near by. I like it
Stayed 6 nights in Jun 2019
Response from andy on Jul 12, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a very nice location. This hotel is perfect for business or for pleasure. Staff was super friendly and helpful. Would definitely stay again!
Stayed 3 nights in Jun 2019
Response from andy on Jun 19, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from andy on May 27, 2019
Thank you for your stay and praise! Looking forward to seeing you again! Thanks again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this hotel a try
Better than expected!!
Stayed 1 night in May 2019
Response from andy on Aug 2, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from andy on May 24, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Location very good changed for breakfast - bad; there is no reason it should not be free
Stayed 2 nights in May 2019
Response from andy on May 15, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay! Would recommend to anyone visiting China
Stayed 3 nights in Apr 2019
Response from andy on May 10, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

8/10 Good

Oyunaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay in this hotel. The room was clean and comfortable. There were some issues with checking out. We did use only small bottle of water and there was a small sign on the bottle, which stated it cost 20 yuan. When we checked out, a receptionist charged us 50 yuan and when we tried to point out their mistakes, they didn't understand us. Also, the hotel will not use American express card, so be aware of it, although our booking confirmation stated that we could pay with Amex.
Stayed 1 night in Apr 2019
Response from andy on Apr 28, 2019
Thank you for your use and comments! I'm sorry that the inadequacy of the hotel service makes your experience decreased. I hope you can give us time to improve, and look forward to your visit again!

10/10 Excellent

SY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was cozy. The subway station is very near. The air conditions in the room was good. not too cold not too hot. just nice. The hotel staff very helpful. They will help you to use the apps to call for cab as we are unable to get one on our own. Highly recommended to stay at this hotel.
Stayed 7 nights in Apr 2019
Response from andy on May 3, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

LIHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from andy on Jun 13, 2019
感谢您的入住及点评!能够让您满意我们非常荣幸。期待您的下次光临!

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from andy on May 17, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from andy on Apr 30, 2019
感谢您的入住及点评!期待您再次光临!

8/10 Good

Magdaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no charging plug for mobiles.
convinient place
Stayed 1 night in Jan 2019
Response from andy on Jan 22, 2019
携帯電話充電プラグをご提供できず、誠に申し訳御座いませんでした。これから、サービスについて検討致しますので、ご期待を下さいませ。またのご来館をお待ちしております。有難う御座います。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Good location n clean room
Stayed 1 night in Jan 2019
Response from andy on Jan 22, 2019
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Maybe not next time
I was on a biz trip, location and facility are all fine but pretty disappointed at the breakfast service. I paid RMB150 to have breakfast buffet in the hotel restaurant and since I was in a hurry that morning so I asked if I can have coffee in a take away cup. The answer was that I have to pay additional RMB38.
Stayed 3 nights in Dec 2018
Response from andy on Dec 24, 2018
Thank you for your comments! Sorry about the breakfast service. I will report to the catering department. I hope it will be better next time you visit. Thank you again for coming!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Convenient. Good japanese food at restaurant.
Stayed 2 nights in Nov 2018
Response from andy on Dec 9, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018
Response from andy on Dec 9, 2018
感谢您的入住及宝贵意见!期待您的下次光临!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with my experience. The hotel was in great shape, room was clean, and great staff. I would stay there again.
Stayed 4 nights in Nov 2018
Response from andy on Nov 10, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a couple of days before cruise, complained about room been to warm. They sent up a fan which helped. Other then that the service was great. Location not bad. Hotel is on older side but we’ll kept. They had actually upgraded us to executive suite.
Stayed 2 nights in Oct 2018
Response from andy on Nov 2, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

8/10 Good

beez, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location, great breakfast, excellent services
Stayed 4 nights in Oct 2018
Response from andy on Nov 2, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

quariousmonky, baoding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean! and staff can speak English and Japanese,
Stayed 3 nights in Oct 2018
Response from andy on Oct 31, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beijing China
Set nice hotel. Staff was excellent especially concierge Daniel.
Stayed 2 nights in Oct 2018
Response from andy on Oct 31, 2018
Dear guest, We really appreciate your review. Thank you so much for sharing your experience at our hotel. All of our staff and department managers have insisted on the concept of “Excellence in service” for many years, and we will still keep it in our future work. Thank you for your comment and we are looking forward to seeing you again in our hotel.

6/10 Okay

Verified traveler

Stayed 4 nights in Jul 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location
The staff were very helpful. The room was very clean & spacious. The location, near a metro & walking distance to the Silk Market...
Stayed 4 nights in Jul 2018

10/10 Excellent

Fernando A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great treatment, great quality
Strategically located near the metro connecting with downtown and all important points in Beijing. Great classy look , warm Chinese hospitality and many details of Japanese comfort, cleanliness and neatness in the rooms and restaurants. Fantastically friendly and helpful staff, many of them well versed in English skills. Great location for shopping ( ask at the front desk for Silk Market, located walking distance form the hotel) I did not try the breakfast buffet because at 25 USD I thought it to be rather pricey. However, a Chinese macDonalds is at the corner for quick breakfast ..In summary: Definitely an outstanding place to stay in Beijing.
Stayed 5 nights in Jun 2018

10/10 Excellent

LUCAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Great staff safe location close to silk market and metro. Nice pool and gym. Free good wifi...remember to download VPN to access to Google and world wide web pages in China is very limited the access to Google maps and etc
Stayed 2 nights in May 2018

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

green grass, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a pleasant stay
it's my first time staying in this hotel, will definitely consider again next time
Stayed 1 night in Feb 2018

10/10 Excellent

jie, saskatoon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to everywhere
Excellent bathroom and comfortable bedroom,especially the buffet lunch, in my opinion, this should be the most competitive lunch I have experienced. Easy to extend check out time to 2pm.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place
Exceptional staff Great location with subway nearby Comfortable bed areas for improvement: breakfast It would be nice if the gym would be open earlier than 7 am.
Stayed 2 nights in Jun 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and excellent service
Chang Fu Gong, located on the east side of Beijing city and about 30 min. drive from the airport, means the Palace of “the Great Wall” of China and the “the Fuji Mountain” of Japan. There is a subway station, Jianguomen, in front of the hotel, Exit B. It is only two stations away from one of the top shopping and walking areas of Beijing, Wangfujing, and three stops away from Tian’anmen East. A busy McDonald’s restaurant is located to the west of the hotel, across one small street, which is also a sign of a great location. The hotel is clean with a nice staff. One of the front desk managers, Mr. Ping (golden key), is very friendly, knowledgeable, and helpful. We stayed there for one day and met Mr. Ping. After a 2-week silk road of China tour, Mr. Ping recognized us when we returned back to the hotel, before the whole tour group return back to the US. We extended our stay for two more days and also booked one of the 1-day tours at the hotel in Beijing and enjoyed the selections of the breakfast. It was an enjoyable experience.
Stayed 2 nights in May 2017

4/10 Poor

Verified traveler

Disliked: Staff & service
Wi-fi was terrible

8/10 Good

Sergio, Miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable
Had a great experience would've light that the staff spoke better English

10/10 Excellent

Jianwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient.
This hotel is Japanese like to stay. Good for sevice and food. Also good for restroom.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenient with a hidden sting
Hotel required credit card deposit with $3000 credit which was not disclosed before hand

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, good value
Very handy to Metro and sights. Staff were helpful. Room was comfortable.

10/10 Excellent

Diana, pomona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Stayed for 6 nights. Great hotel, clean and comfortable with someone always on duty that speaks enough English to help you. Next to subway line which makes traveling easy. Central location close to tourist locations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ananias, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed hotel, with great housekeeping staf
First time staying at New Otani ChangFugong. It was great for business. Not much food except in hotel restauants though.

10/10 Excellent

Brenda, Haslett, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay.
Great hotel. Excellent service. Very comfortable. Great location.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real 5-star
if you stay in Xiangyang, don't look further. Crowne Plaza is a top hotel, real 5-star! great room, comfortable bed, good service, friendly and helpful staff, and the location is very good. next to Wangda shopping mall, center city. I travel a lot for business and this hotel is among the best in China

10/10 Excellent

Tom, G. Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, really enjoyed staying there.
We enjoyed that it was close to the subway. The hotel had everything we needed.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tang

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
A really nice and relaxing stay, friendly and helpful staff.