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Reviews of Jianguo Hotspring Hotel

3.5 out of 5
Jianguo Hotspring Hotel
Jianguomen South Dajie, Dongcheng, District, 5, Beijing, PEK

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 164 reviews" "
Rating 8 - Good. 71 out of 164 reviews" "
Rating 6 - Okay. 33 out of 164 reviews" "
Rating 4 - Poor. 10 out of 164 reviews" "
Rating 2 - Terrible. 7 out of 164 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kris, New York city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in Beijing. Same hotel. Close to subway and city center
Stayed 3 nights in Nov 2019

8/10 Good

Yongyi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Very good generally.
Stayed 3 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Feb 2019

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unfriendly reception...
Reception not friendly or helpful at all. No tourist info and hardly anyone spoke any English whatever. Shower had a very poor flow, more like mist. Nice lobby and room was good size but a bit tired/shabby.
Stayed 3 nights in Dec 2018

8/10 Good

Xiujuan

Liked: Staff & service, room comfort
It’s an old hotel in the city, very convenient to travel to the city and subway, not much choice to eat , staff are friendly.
Stayed 3 nights in Oct 2018

6/10 Okay

Daemo, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An old & worn out hotel, far from its former glory
It looked really nice in the photos on the website, It was presented as good as it could be at the time, However for me it's the little things that make a big difference, Firstly, Have at least one person at the reception desk that can speak some English, Secondly, The carpet in the elevators is old & worn & tatty, put some new carpet in the elevators, it is one of the first things every customer sees, it won't cost much, there is only 4 to do! Thirdly, Replace the clearly worn out carpet in the room, Fourth, Clean the black mould from around the edges in the bathroom, it would only take 10 minutes, Fifth, Don't have broken furniture in the room, if a chair is broken then get it fixed or remove it from the room, Asides from the issues above it was a pleasant stay & the breakfast buffet was quite nice!
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Hai, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel at a Convenient Location.
We enjoyed our 14 day stay in a Superior room. The room is about 40 m2 but almost half of space is occupied by a very large bathroom and the living area can seem a little compact. The room was well equipped and very clean with good wifi. The staff were friendly and helpful, The daily servicing and cleaning were also very good. The hotel spa was an excellent welcome after a day of sight seeing. The breakfast buffet was OK with enough local and Western choices. The hotel is only a 5 minute walk from the Jianguomen metro station. There are also bus routes 52 to Tianmen Square and 20 to Qianmen shopping area.
Stayed 14 nights in May 2018

2/10 Terrible

Nancy

Disliked: Staff & service, room comfort
This place sucks!
Air conditioning did not work even though they supposedly "fixed" it - therefore a terrible night with little sleep. It took 45 minutes to get 2 club sandwiches in the restaurant. There were only 2 other customers at the time. The "pool" requires no bathing suits for men (I don't know about women as they are in separate area) and they repeatedly tried pulling off the swim trunks of my son and grandson and staff repeatedly dropped their own pants exposing themselves for them to better understand. It was totally weird! They left and did not swim. No one that we encountered spoke English so it was quite difficult. And my folding cot was broken and when you sat on it, it collapsed. It took a few phone calls to get it replaced with a much newer one that they could have given me the first time around. Nice location and on appearance looks really nice but I would never stay there again.
Stayed 1 night in May 2018

6/10 Okay

Giancarlo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No Cold Air
I stayed here for 6 nights which I think is more than the average stay. It’s a decent llace to stay. Having free access to the hotspring, pool and sauna is a nice feature. Our biggest issue was on the first day I noticed the air conditioning was not cold... At all. I inform them about it and they try to play off that it will come on at some point. Someone comes THREE times and touches settings which I already did and I tell them about it and they tell me to wait. After the third nothing changes and I feel that they knew nothing would change, absolutely terrible this service and care especially for someone staying there for 6 nights. Very upset with them for this. It was colder outside so I had to open the windows... if you stay make sure right away that your room has Cold air.
Stayed 6 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel not interested in what the customer wants do not have any idea of English and do not take some of the major credit cards. Also they want payment direct instead of wotif paying as most hotels normally do. In the end we didn't stay there and would not recommend to anyone.
Stayed 3 nights in May 2018

6/10 Okay

Yiyu

Stayed 5 nights in May 2018

8/10 Good

martin, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near metro station
the Hotel makes you very welcome and staff are happy and friendly The rooms are clean and have all amenities you can wish for Restaurant services and food is very good Lovely indoor garden area for relaxing Hotel is close to metro station and train station Would recommend this hotel to anyone wishing to be away from centre of city but with easy access
Stayed 8 nights in Apr 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please trust me this is not a hotel. I stayed 4 nights and changed room two times, 1st was so dirty, smell, cold and shower was broken, 2nd was cold, bathroom drainage was clogged and shower head was rusted. I complained to front desk, she said room is cold because of natural wind outside. The staffs wasn’ bad as hotel but they don’t understand English. I’d prepaid so I can’t cancel and go to other hotel. Please don’t use this place. Breakfast was ok for 60 yuan (88 yuan at hotel restaurant.
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Hotspring was a plus. Otherwise, rooms are dated and note that the room size reflected in hotels.com may not be updated. Had to argue with hotel staff about room size. They claimed info was outdated.

10/10 Excellent

Kat, Pittsburgh, PA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Beijing hotel for anyone!!!
Amazing! The room was incredible, service couldn’t be better, location super close to metro and just a few stops from the best attractions like Wangfujing St & the Forbidden City. If you go to Beijing, DEFINITELY stay here!!!
Stayed 1 night in Mar 2018

8/10 Good

James, Hong Kong

Liked: Cleanliness, staff & service
Good Hotel Close to the City
The hotel itself is OK. A little run down, not unclean, just a little old. We speak broken Putonghua, and got around just fine with the staff. The concierge, a new guy... 100 percent for effort if a little clueless with regard nearby restaurants and the like. Its quiet outside the the hotel and very local, though I think I saw a Pacific Coffee just across the road. Wouldn't advise venturing out alone or with kids after dark. But perhaps the one thing that was disappointing was the rooms were very hot. Its still not time in Beijing to turn on the cooling fancoils, so we were stuck in rooms that were too hot to sleep with no recourse in unseasonally hot weather. Having said that, the kids loved the spa and the pool in the evening... especially after each day of grueling local tours. Seems many families come for that pool! So our advice would be to either be there in the summer or winter... definitely not spring or autumn where you just don't know what the weather will turn out to be. Might have been a little better for us if we had spent a little more to book a 5 star with pool. But then again, it could be the same deal with the temperature control!
Stayed 3 nights in Mar 2018

8/10 Good

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotspring in center
the hotspring area is awesome.
Stayed 1 night in Feb 2018

10/10 Excellent

Brian, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centric and comfort hotel.
The hotel is really close to diferect activities like forbbiden city, insect market, and more.
Stayed 2 nights in Nov 2017

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great value for money
With limited Chinese we managed to have a fabulous 8 night stay in Beijing. This hotel is close to the subway which is very cheap,efficient, easy to navigate and only a few stops away from the main sights of the city, if you have children 120cm and under they are free (they don't go by age for all admission fees they go by height). I downloaded a translation app which helped a little but mostly it was pointing and smiling with xiexie at the end :). The buffet breakfast was good, many chinese delights and a great egg station, we always managed to find something to fill us up for the day ahead. The pool and hot springs was a lovely way to relax after a days sightseeing, you have to swim with a cap and can buy them there, I wanted to get a massage but ran out of days. The concierge were very helpful and I met one that speaks better english than I do Chinese, he organised 2 day tours to the Great Wall for me with a private driver as there was 2a2c ages 6/8 which made it easier for negotiations. There is a water filtered tap in the room to fill water bottles which is great, they also give you 2 a day. There is a nice Peking duck restaurant on site and if you are looking for local food if you go around the corner to the Marriott they have a row of good cheap options available on the outside, we especially liked the noodle one where you pick what you want and they cook and add soup yum. I found all the staff very pleasant, friendly and would recommend this hotel. Value for money.
Stayed 8 nights in Aug 2017

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for exploring Beijing!
Perfect location for main railway station. Across the street and one block away. Also near two subway lines. Excellent service and great breakfast. Great deal.
Stayed 4 nights in Jun 2017

10/10 Excellent

Y, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to subway
my family stayed there for the night before we went to the great wall. very comforting sleep, and nice facility. it's just less than 5 minute's walk to the closest subway station, from where we took subway to jishuitan station. From jishuitan subway station (B2 exit) it is about 10 min walk to Deshengmen Arrow Tower, where the starting bus stop for the THE most popular bus route (bus 877) to the Great Wall is located. And did I mention the bus fare is CHEAP? It's less than 2 dollar for a trip longer than one hour to one of the most popular sightseeing in the world! (everybody gets a seat on the bus, though at peak season you may have to stay in line to get onto the bus ). Not to mention on that bus they have free tour guide to give you IMPORTANT suggestion and tips on things to be noted when touring at Great Wall (sorry, Chinese speaker only, no English translation, which is probably why I dont see many foreigners on that bus route, what a shame.), and nobody will try to talk you into buying anything end of the trip, like what you probably would have experieced somewhere else. I probably spent too much on bus 877, but the hotel is pretty decent. the free breakfast is not exactly on par with what I would expected from hotel at that rate level, but still sufficient. will stay again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The only thing good about this hotel is closed to subway and bus stop. There are masquito in the room and my daughter got bitten three areas on her face on the first day and got swelling and red . Toilet was blocked and need to moved to a smaller room. Bloody nose at night and dripped into the blanket and charged us 450 yuan and they also accused us to take one of their small towel which I have no idea what they are talking about. brakfast is ok. Some of the staffs are nice some are rude. bath towel are very old and a little dirty too. I would not go back to this hotel again.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Close to Beijing railway station. convenient spot
Hotel is clean. Staff is nice. Only issue we have is the mosquitoes. All of ours got bitten at these date the end of March.

8/10 Good

William, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to subway and train station.
Room was very spacious. Good location. Subway is just a couple minutes walk.

8/10 Good

Teresa

Liked: Room comfort
convenient location once you managed to find it. relying on map from Hotels.com lead us to a different nearby position. Map probably needs updating

8/10 Good

Johnnie, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Good quiet location
Near to MRT station. clean decent room at reasonable price. Housekeeping staff very friendly and honest. Front counter staff "going thru the motion" attitude. Not friendly. Also, not pro-active. We asked for a taxi arrangement to sent my family to airport at 4am. Even the last mins during check-out, staff didn't even inform us of very severe smog condition. We ended up wasting the effort to go to the airport to see so many flight cancelation.

10/10 Excellent

Wendy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family holiday
The staff were very friendly and ready to assist. The family room we booked was very big and clean, and the bathroom was very big too. It would have been better if the big box TV set was replaced with a flat screen TV, and cable channel transmission could be clearer. Wifi was strong though. The beds were hard to sleep on but we got used to it towards the end of our stay. The buffet breakfast was a good spread of both western and Chinese food. There is a small local convenience stall just next to the hotel along the way to the Jianguomen subway station, where we could get drinks and snacks. The subway station is 5 mins walk from the hotel.

6/10 Okay

Linda, Singapore

Liked: Cleanliness
Spacious Room

10/10 Excellent

Mengyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with reasonable price
It has great location, convenient for people leaving for airport or railway station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay
Awesome - For my friends who always feel that when the SUN sets, it means we have worked hard for the day - this image will be worthwhile for you. May this evening be the energy for the long week end ahead!.

10/10 Excellent

Genevieve, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good breakfast! Nice!
We stayed for 6 nights, with 2 kids (5 and 8 years old). Excellent breakfast included. Unique pool area, with a large swimming pool and 4 smaller spa pools with hotspring water. We did an early check in, at 8:00 am, and I wasn't expecting my room to be ready, but they gave us a room right away, which was nice after a long night of transportation. Staff was nice and helping. Clean room. The only thing that could be improved is the fact that the beds were hard as rock. No kidding we thought they were boxspring, not mattress. The extra bed for the kid was better. Excellent location if you arrive by train (walking distance) and very close to subway station. We were the only westerner family in the hotel. Overall, this is good price for what you get. We recommend!!!

6/10 Okay

Tony

So so hotel. Close to subway station though. So so hotel. Close to subway station though.

8/10 Good

Patrick, Utah

Liked: Cleanliness, property conditions & facilities, room comfort
The room was really nice except that the air conditioner didn't work well. We complained a few times and one of those times it seemed like it got a little colder after awhile but it was back to hot the next day. The second time we complained they said that's as good as it gets and we could always turn it off if we didn't want it to blow warm. It wouldn't have been so bad if we had at least been able to open the window since it was breezy outside but they bolt the Windows shut. Room was pretty clean as was the bathroom. The mattress really is like sleeping on a box spring and was hard by even China standards even after we slept on top of the comforter since it was so hot. Breakfast was great. Everyone is very nice but speak minimal English. We were lucky we had someone who spoke Chinese with us but even then they had trouble understanding anything. They have a booth that helps with tours but they are never there so you have to ask the front desk who don't know anything about the tours except the minimal amount of info that is on a flier that they make a copy of for you. The tour was nice but there are mandatory shopping trips that they take you on. Tour guide was knowledgeable and told us many things during the drive and spoke very good English. The biggest benefit of this hotel was that it was a very short walk to metro line 1 and 2 which take you to the Forbidden city and main train stations Not a lot to eat around here except for hotel restaurants.

6/10 Okay

Kimberly, Washington

Disliked: Cleanliness, room comfort
Great location, but not the greatest hotel
Great location. Hotel is really close to subway. If you aren't comfortable taking the subway, it is only a few dollars taxi ride to Tiananmen Square, Forbidden City, National Museum, Temple of Heaven, etc. But, I didn't think the rooms were very clean. Also, the beds were rock hard and uncomfortable. Didn't sleep well the entire time we were there. Almost none of the staff spoke English. That didn't bother me a lot, because we have travelled a lot and are comfortable finding our way around on our own. If you think you might want a hotel that caters to a lot of westerners, this probably isn't the hotel for you. The quality of the western foods provided at the breakfast buffet wasn't that good, but we didn't go hungry. Overall, I would say it was acceptable, but if we go back to Beijing, I would choose another hotel in the same area.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
I wish the hot springs had longer hours. They don't open until noon. It is close to the metro though which is great. The location is close to many things.

8/10 Good

David, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HotSprings Hotel
WIFI is limited to 2 devices and they wouldn't let my kids use it. Facilities are decent and we used the free hot springs coupon for the spa which was nice but not outstanding. Breakfast was good with western and Chinese food selections.

10/10 Excellent

Vincent, france and philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and okay price because hotspring included
We wanted to relax after several days in Beijing and we decided to spend our last night here. It is a little bit expensive but the fact that the hotspring is included with the room makes it very competitive. 2 pers = 2 access to the hotspring (hot pools, showers, steam and sauna). It was exactly what we wanted. The only thing that was a bit weird is that only 1 breakfast was included in our room package so be prepared to add 80RMB extra if you take the same. We bargained explaining that it was not written in our details and we ended up not paying the extra. Thank you !! Really good stay

8/10 Good

Ann, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with Free hotspring despite rock beds
The room was wonderful, including the hotel lobby, reception and the hotspring which we were allowed to visit once a day foc. The services and prices for extra massage service/ food the spa club are also quite reasonable so much so that we spent every evening there since there's nothing much to do after 5pm unless you want to be caught in traffic jams. The only imperfection I would say is the hard beds. Without that we will be glad to return anytime.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Good Hotel
Swimming pool was super super dirty so thats the only complaint - I did not let my pregnant wife swim in it - Good Hotel, nice room - Location Close to Subway but not much around in terms of shops and food - Hot springs a nice bonus and pretty decent. Great Wifi!

10/10 Excellent

Emma, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a lovely, comfortable hotel
We moved from another hotel, which was terrible, to this one. We are a family with a 4 year old and 7 year old. The hotel was very accommodating to the kids. The beds are extremely hard, although we found this was the case all thru China. One night we tried to order room service (I was sick and after an adventure trying to get back to the hotel whilst I'd become suddenly and severely unwell, it was 9.30pm and my husband and kids still hadn't had dinner). My husband called the room service number .. "no english" was the reply. No worries, he zipped downstairs with the room service menu to point to the items we wanted, only to be told the menu was out of date and the only items on offer were not things our (not particularly fussy) kids would eat. Argh!!! Other than that, the staff were fantastic, the hotel clean, serene and relaxing. Very close to the metro too. Our room was great, well appointed. Good shower and bath. We would definitely stay here again!

6/10 Okay

T, M

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
1st time in China
The staff speaks no or very little English. It was hard to communicate or ask about getting around the city. The 1st night checking in I was not told how to work the lights in the hotel room. They did not change the linens on the bed. If you don't have someone with you that speaks English I would not recommend to stay here. The positive is its close to the subway station.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Very convenient location for a reasonable price. Great location if you want to explore main touristic attractions in Beijing or for a business stay. Subway is just a short walking distance from the hotel. Not too far from the airport either, 30-40 minutes by cab. Staff is super nice and helpful :)

8/10 Good

Alvn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good services, worth it.

8/10 Good

Bingying, Xian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay on beijing
It's quote clean, big and comfortable. Will come back again!

8/10 Good

Shion, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Worth for your money.