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Thank you for taking time to write this wonderful review of your experience here on Expedia. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
Thank you for taking time to write this wonderful review of your experience here on Expedia. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
Thank you for sharing with us your observations and feedback, which are very l much appreciated as we continue to strive for service excellence.We have noted on your feedback on areas for improvement and will be looking into your comments. All of us at Kerry Hotel, Beijing aim to delight and provide our guests with the highest standards in service and hospitality.
Great location in the CBD area. Walking distance to restaurants and bars like Jing A and Beersmith as well as mall shopping. The Kerry has an amazing gym and we like the connected Kerry Center with an April Gourmet grocery store, several healthy lunch or snack options, and other convenient shopping. Hotel room is comfortable.
Dear Michael,
Thank you for taking time to write this wonderful review. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Excellent staycation destination as always. Best gym in Beijing and the pool is great!
Sara
Stayed 1 night in Sep 2020
Response from Jean-Marc Poli on Oct 9, 2020
Dear Sara,
Thank you for taking time to write this wonderful review of your experience here. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
4/10 Poor
han
Sep 9, 2020
han
Stayed 1 night in Sep 2020
Response from Jean-Marc Poli on Sep 24, 2020
Dear Han,
Thank you for taking time to vote us here. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect. Your feedback means a lot to us. If you have anything to share with us, please contact us by email.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
8/10 Good
Qingna
Sep 4, 2020
Qingna
Stayed 1 night in Sep 2020
Response from Jean-Marc Poli on Sep 24, 2020
Dear Qingna,
Thank you for taking time to write this wonderful review here. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
2/10 Terrible
Qingna
Sep 3, 2020
Qingna
Stayed 1 night in Aug 2020
Response from Jean-Marc Poli on Sep 17, 2020
Dear Qingna,
Thank you for taking time to write a review. Your feedback means a lot to us, I would also appreciate if you could please email me to share with me more details on your concerns. Our vision is to create memorable hotel experiences for our guests and we will continue to strive for excellence.
We hope to delight you again on your next visit real soon.
Sincerely,
Jean-Marc Poli
General Manager
Front desk staff and front desk manager were super professional, helpful and kind. Breakfast was excellent. Thank you.
Michael
Stayed 1 night in Aug 2020
Response from Jean-Marc Poli on Aug 11, 2020
Dear Michael,
Thank you for taking time to write this wonderful review of your experience. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Great location for easy access to shopping and excellent restaurants
Verified traveler
Stayed 6 nights in Jan 2020
Response from Jean-Marc Poli on Feb 12, 2020
Dear Valued Guest,
Thank you for sharing your experience with us here. It’s so wonderful to know that you have enjoyed our location and restaurants. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one. We certainly look forward to being of service to you again in the near future for another remarkable stay.
Thank you for your recommendation and we look forward to welcoming you back again!
Sincerely,
Jean-Marc Poli
General Manager
Fantastic service, kind friendly and helpful.
Excellent rain shower (if you like a good shower, stay here!!)
Clean and comfortable.
Would stay again.
Jonathan
Stayed 3 nights in Jan 2020
Response from Jean-Marc Poli on Feb 12, 2020
Dear Valued Guest,
Thank you for taking time to write a review here. It is great to know that you have enjoyed your overall stay with us here. All of us at Kerry Hotel, Beijing aim to delight and provide our guests with the highest standards in service and hospitality.
We hope to delight you again on your next visit real soon.
Sincerely,
Jean-Marc Poli
General Manager
10/10 Excellent
Verified traveler
Business traveler
Jan 20, 2020
Liked: Cleanliness, staff & service
location of the property and the space of the room but the breakfast quality is poor especially at the executive lounge.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Jean-Marc Poli on Jan 22, 2020
Dear Valuable guest,
Thank you for taking time to write this wonderful review of your experience. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Dear Wei,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
clean comfortable and modern hotel in good location Superb gym
YEO
Stayed 5 nights in Dec 2019
Response from Jean-Marc Poli on Jan 6, 2020
Dear YEO,
Thank you for taking time to write this wonderful review. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
Dear Valuable guest.
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Sincerely,
Jean-Marc Poli
General Manager
I have worked at Kerry Center for many years, and have been at the Kerry Hotel many times although never stayed there. Everything about it was excellent and I could not have asked for better service.
Rollin
Stayed 1 night in Nov 2019
Response from Jean-Marc Poli on Nov 19, 2019
Dear Rollin,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
8/10 Good
Verified traveler
Oct 31, 2019
Verified traveler
Stayed 4 nights in Oct 2019
Response from Jean-Marc Poli on Nov 1, 2019
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
Fitness is world class for a Hotel. This we’ll bea reason why i go back. Service room and everything else was great. The only one minor thing is that they do not give golden circle points for starting through third party booking.
Mergen
Stayed 1 night in Oct 2019
Response from Jean-Marc Poli on Oct 28, 2019
Dear Mergen,
Thank you for taking time to write this wonderful review of your experience here. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
Dear Tyrel,
Thank you for taking time to write this wonderful review of your experience here. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-Marc Poli
General Manager
Good location , best fitness facility, best breakfast.near shopping mall.
Mergonoto
Stayed 6 nights in Sep 2019
Response from Jean-marc Poli on Oct 8, 2019
Dear Mergonoto,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Jean-marc Poli
General Manager
Location good and the mall around the hotel and the restaurants
Verified traveler
Stayed 3 nights in Sep 2019
Response from Sinan Yilmaz on Sep 20, 2019
Dear Valuable guest,
Thank you for sharing your experience. It’s so wonderful to know that you have been well looked after by our team and we appreciate that you have enjoyed our location and restaurants. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one. We certainly look forward to being of service to you again in the near future for another remarkable stay.
Thank you for your recommendation and we look forward to welcome you back again!
Sincerely,
Sinan Yilmaz
General Manager
overall its good, staff are nice and a shopping mall connected
Elaineee
Stayed 1 night in Sep 2019
Response from Sinan Yilmaz on Sep 11, 2019
Dear Elaineee,
Thank you for taking time to write this wonderful review. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
10/10 Excellent
Verified traveler
Aug 22, 2019
Verified traveler
Stayed 1 night in Aug 2019
Response from Sinan Yilmaz on Aug 23, 2019
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
4/10 Poor
Verified traveler
Aug 7, 2019
Disliked: Staff & service
Eventhough we paid gor executive club level, some of the staff was rude and looked at us as if we are there for free!
Verified traveler
Stayed 4 nights in Aug 2019
Response from Jean-Marc Poli on Oct 17, 2019
Dear Valuable Guest,
Thank you for staying with us and taking time to write a review on Expedia. We thank you for your valuable feedback and comments. Please accept our apologies for the inconveniences caused, and rest assured that immediate improvements will be put in place and additional training will be conducted to the respective teams.
Meanwhile, we do thank you for your support and hope that you will give us another opportunity to service you better in the future.
Sincerely,
Jean-Marc Poli
General Manager
10/10 Excellent
Verified traveler
Aug 4, 2019
Verified traveler
Stayed 6 nights in Jul 2019
Response from Sinan Yilmaz on Aug 5, 2019
Dear Valuable guest,
Thank you for taking time to write this wonderful review . Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear Valuable guest,
Thank you for taking time to write a review. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Excellent staff and service. Great brunch selection.
Verified traveler
Stayed 7 nights in May 2019
Response from Sinan Yilmaz on Jun 28, 2019
Dear Valuable guest,
Thank you for choosing Kerry Hotel, Beijing for your stay in Beijing. We appreciate and value your endorsement! My team and I are delighted to have you stay with us and receive your kind comments, which encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear Valuable guest,
Thank you for taking time to write this wonderful review of your experience. Your compliments are the biggest motivation to all of us and we are glad that we were able to delight you. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one and we will strive harder to ensure your next stay is perfect.
We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear valuable guest,
Thank you for staying with us and taking time to write a review. It is great to know that you have enjoyed our location.. All of us at Kerry Hotel, Beijing aim to delight and provide our guests with the highest standards in service and hospitality.
We hope to delight you again on your next happy return visit real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Dear valuable guest, Thank you for rating us among the best. Your compliments are the biggest motivation to all of us. We are pleased to be part of your relaxing and comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon. Yours sincerely, Sinan Yilmaz General Manager
10/10 Excellent
Verified traveler
Apr 23, 2019
Verified traveler
Stayed 4 nights in Apr 2019
Response from Sinan Yilmaz on Apr 24, 2019
Dear Valuable Guest,
Thank you for sharing your experience with us here on Trip Advisor. All of us at the hotel are passionate about making your stay at Kerry a memorable and wonderful one. We certainly look forward to being of service to you again in the near future for another remarkable stay.
Thank you for your recommendation and we look forward to welcome you back again!
Sincerely,
Sinan Yilmaz
General Manager
Dear valued guest,
Thank you for choosing to stay with Kerry Hotel, Beijing and for giving us a perfect score review. We hope to delight you again on your next happy return visit real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
Stayed here for 4 nights. House keeping service was great - helped to even organize my stuff and dry my swim suit. However front lobby staff needs improvement. Instead of helping to press elevators they stood there and stared at guests which at times felt uncomfortable. Bed in king room was super big and my room had great view of the cctv building.
Jacob
Stayed 4 nights in Apr 2019
Response from Sinan Yilmaz on Apr 18, 2019
Dear Jacob,
Thank you for staying with us and taking time to write a review on Trip Advisor. It’s so wonderful to know that you have been well looked after by our Housekeeping team and we appreciate that you have enjoyed our room facilities. We thank you for the valuable feedback about the lobby staff service, which helps us to focus on what is important to our guests and rest assured that immediate improvements will be put in place with additional training to be conducted to the concern team.
Thank you once again for taking the time to share your feedback with us. We truly appreciate your support and look forward to welcoming you back to Kerry Hotel Beijing!
Yours sincerely,
Sinan Yilmaz
General Manager
Thoroughly gorgeous spacious facility, room the same and restaurant/breakfast buffet delicious, varied, opulent. Fitness center excellent and huge. Next door mall a bonus. Concierge service fabulous. Location in Central bus. District but not far from Forbidden City and other sites.
Verified traveler
Stayed 5 nights in Apr 2019
Response from Sinan Yilmaz on Apr 16, 2019
Dear Valued guest,
Thank you for taking time to write this wonderful review of your experience here. Your compliments are the biggest motivation to all of us and we are delighted to know that you enjoyed our facilities, location and restaurant. We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.
Yours sincerely,
Sinan Yilmaz
General Manager
The main issue for me as an English speaker is that extremely few staff spoke English.
Verified traveler
Stayed 7 nights in Apr 2019
Response from Sinan Yilmaz on May 5, 2019
Dear Valued guest,
Thank you for sharing your experience with us here. We thank you for the valuable feedback, which helps us to focus on what is important to our guests. We are assured that immediate improvements will be put in place and additional training will be conducted. Kindly email me to share with us more details on your concerns.
We look forward to the opportunity of being at your service in the near future!
Yours sincerely,
Sinan Yilmaz
General Manager
Dear Andrew:
Thank you for rating us among the best, and we all look forward to extending you our warmest hospitality on your future visits.
Sincerely, Sinan Yilmaz General Manager
Great gym facilities, has indoor tennis, basketball court and swimming pool.
Verified traveler
Stayed 2 nights in Mar 2019
Response from Sinan Yilmaz on Apr 8, 2019
Dear Valued Guest , Thank you for choosing Kerry Hotel, Beijing for your stay in Beijing. We appreciate and value your endorsement! your compliments and comments are most appreciated. We are pleased to be part of your relaxing, comfortable stay in Beijing, and we all hope to extend our warmest welcome to you again real soon.Sincerely,
Sinan Yilmaz
General Manager
Dear Valued Guest,
Thank you for staying with us and grade us here. It gives us great pleasure to know that you have enjoyed your overall stay with us while you are here. All of us at Kerry Hotel, Beijing aim to delight and provide our guests with the highest standards in service and hospitality.
We look forward to welcoming you back to Kerry Hotel Beijing!
Yours sincerely,
Sinan Yilmaz
General Manager