Bar (on property)
Check availability

Reviews of Mercure Wanshang Beijing

4 out of 5
Mercure Wanshang Beijing
1 Yinhe Street Shijingshan Dis, Beijing, Beijing

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 65 reviews" "
Rating 8 - Good. 30 out of 65 reviews" "
Rating 6 - Okay. 10 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service
Easy access to subway. Quiet Rooms good do with an update
Stayed 7 nights in Feb 2024

8/10 Good

fei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Jenny Zhao-Quality Manager on Aug 21, 2023
尊敬的宾客，感谢您选择入住北京万商花园美居酒店并分享您的住宿体验。衷心期待您的再次光临。祝您生活愉快！

8/10 Good

Junhua

Liked: Cleanliness, staff & service, amenities
Overall it is excellent. My only complain is shower stall. Water is leaking underneath the shower door.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Upgrade to Super Vip King Size Room
I purchased the deluxe king size bed room, however, when I checked in, I was told that all the deluxe King size room was taken. The manager asked whether can I top up xx per night to upgrade to a super vip king size room. I rejected because I will have difficulties explaining to my boss about the extra cost. During my stay, the room was clean and the bed was comfy. The room to me was a nice size considering I'm the only one in it. I love bed that was hard, and this is the only hotel that uses hard bed. I was told later when I checked out that the manager who served me during my checked in, did a free upgrade to the super vip King size room for me. Overall the staff were friendly, except for 1 or 2 who doesn't have a lot of smiles. I got a feeling they are just temp staff that the hotel hired. The nearest plaza will be Wanda plaza, which will take 20 mins by foot. There are some small stalls surrounding the hotel, so if you are lazy to walk to wanada plaza, can have quick dinner or buy some snacks at those surrounding stalls.
Stayed 11 nights in Jul 2019
Response from JennyZhao-Quality Manager on Jul 30, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wanshang Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service is good, even though the staff didn't understand English, they tried their best to help us. It was bit difficult to communicate with the reception, but they tried hard to help us. They have arranged our breakfast for take away, as we have to leave our hotel early in the morning around 6am. Over all fantastic experience.
Stayed 7 nights in Jul 2019
Response from JennyZhao on Jul 20, 2019
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff, always willing to go the extra mile to make your stay comfortable. Clean and comfortable rooms. Extremely poor WiFi
Stayed 8 nights in Jun 2019
Response from JennyZhao on Jul 3, 2019
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019
Response from JennyZhao on Jun 27, 2019
感谢您选择入住北京万商花园美居酒店并分享评论。祝您生活愉快！

8/10 Good

TRAVIS

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Staff
The staff is great! The carpet in our room was significantly stained. Nice size king bed that doesn’t let you forget you’re traveling in an Asian country. They are quite HARD if you are used to beds in North America or Europe
Stayed 10 nights in Apr 2019
Response from Jenny on Jun 7, 2019
Thank you for choosing to stay at the Mercure Wanshang Garden Hotel and share your stay. I sincerely look forward to your visit again. wish you a happy life!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable staying
Comfortable staying with a broad variety of connected hotel activities including swimming, bowling, tennis, gym and pingis. Nice, clean and large room. Friendly staff although not everyone comfortable with English, but they always phoned someone who was that came and helped. Have also an airport shuttle bus nearby. A bit far from all typical tourist sights but nearby a subway on the red line.
Stayed 3 nights in Apr 2019
Response from JennyZhao on May 7, 2019
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Veronica

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice hotel with an impressive gym, swimming, bowling, tennis and pingis area connected. Our room was large and overall very clean although it smelled liked someone before had smoked marijuana in the room. Not many of the staff are comfortable with english but they are on the other hand quick to call for someone who is. The hotel is quite close to a subway station but the station itself is very far from most tourist attractions.
Stayed 3 nights in Apr 2019
Response from JennyZhao on Apr 29, 2019
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from JennyZhao on Apr 25, 2019
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Yun, Gloucester, MA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff are very friendly. The hotel rooms are very clean. I really enjoyed talking with the cleaning lady while she tidied up the room. Mom enjoyed the bath tab every night. The best time to use the swimming pool is in the afternoon at about 3, at lease use my own visit to avoid the crowd. The sauna opens at 9 am. Over all it was a wonderful stay here. Highly recommended!
Stayed 8 nights in Nov 2018
Response from JennyZhao on Nov 25, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2018
Response from JennyZhao on Nov 13, 2018
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2018
Response from JennyZhao-Quality Manager on Sep 17, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place but a bit too far away from tourist att
The Wanshang is in easy walking distance to the subway, shopping centre and some excellent places to eat. Most of the staff at the Wanshang could not understand or speak English wjich made it difficult to even get an extra towel but we muddled through. The fitness centre was great but there were no towels or water provided.
Stayed 7 nights in Jun 2018
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Wanshang Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value of a hotel in quiet surroundings
Very fine hotel for the money. Spacious room and clean bathroom and carpets. Good choices of local eateries. Checkout was efficient. It is far from the city center though. But the subway station is not far, about a 12-minute walk.No big deal for me. All in all, very satisfied.
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Grear stay in a very nice hotel. The only inconvenient is that the hotel is a little bit far away of everything and around 15 min walk of the subway. Moreover not everyone speak English at the reception but most of the staff is nice and friendly. We got un upgrade with a beautiful quiet room. We enjoy our stay there
Stayed 3 nights in Jun 2017
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Wanshang Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenny Zhao

8/10 Good

Nam

Liked: Staff & service
Clean and good service
Strong Free WiFi signal!!
Response from General Manager on Dec 29, 2016
感谢惠赐有关下榻 Mercure Wanshang Beijing 的宝贵意见。听到您对我们工作的肯定，十分开心。 我是酒店质检经理，我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。

6/10 Okay

Y. Y.

It is ok
The room smell smoking and the hotel should hand out 100 RMB for its 100 anniversary, but it didn't. But overall is OK.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, nice facilities, very clean. But the staff is not professional. They do not even make sure of my check-out date
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Shaghai Pete, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Beijing Summer Hotel Stay
Nice hotel for the price. Bathroom is a bit small for 2 adults but overall quite a good stay. No room service after 10.00PM.
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
horrible service, no english, no internet, no gym
The hotel was really hard to find, way outside the main part of town, in the middle of nowhere. the staff barely spoke English. taken to the cleaners by staff via kickbacks on tours. bed was horribly hard, and lacked sheets...just a duvet. wifi was a joke. no wireless internet access in the room which made it impossible to check the internet because my computer did not have a port for actual wired internet. the only option for coffee in the morning or any time was the hugely overpriced breakfast. Hated it and would never stay there again.
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Blue

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed my stay
Nice hotel a couple blocks from the subway. wouold stay again
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Penguinajb

Liked: Staff & service, room comfort
Good, but empty
Kind of strange how big of a hotel it is and how few people seemed to be staying there. Also seemed like there was never anyone in the hotel restaurants. Other than the room not being clean when I checked in, the room was quite good. If you are going to Beijing to sightsee its a little far away from everything, but if you're patient you can take the short walk to the subway station and take that to just about any part of Beijing. The staff was good, many were proficient in English. Some were better than others, but on two occasions one of the staff members did a serious amount of research for us based on questions we had about sightseeing things. After asking about how to get to the great wall, we got a 4 page personalized printed report explaining all of our options. If i was going back to Beijing i'd definitely consider staying again, but I might opt for something closer to the city center.

8/10 Good

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Wangshang Beijing
The only thing that was an issue was the shower head leaked in my ensuite. However there were two showers so it didn't really cause an issue. Otherwise, the standard of the hotel was excellent and well recommended.
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
We had rather nice staying there,
We had rather nice staying there, the swiming pool and gym were very nice, although it was strange that all had to wear swiming cap when swiming. The stuff were very nice too and the room was very clean. we did not try their restaurant though as the restaurants were always kind of empty. But it was very nice stay there and we would recommande it to other people to stay there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average stay!
I was a bit surprised by the 3000 RMB security deposit that was required at check-in, but other than that everything during my stay was way above average. I will certainly choose this hotel again the next time I stay in Haidian.

8/10 Good

Rizzle

Liked: Cleanliness, staff & service, room comfort
Comfortable rooms, good price
Located West of the city center (though right on a subway line that leads directly downtown) this hotel was the right one for the price. The gym attached is one of the biggest I have seen and is often used by basketball team members as it is near the Olympic basketball complex. The restaurants should be avoided as they are slow (45+ minutes for a burger), poorly decorated and less than average food. The front desk staff was very helpful in calling taxis and writing addresses in Chinese (as none of the taxi drivers speak any English).

10/10 Excellent

S, Helmstedt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel highly recommended
This hotel is a great place for everyone traveling to Beijing. Located near the Bajiao Amusement Park subway station, perhaps eight minutes walk, and near shops and KFC, we really enjoyed our stay at the hotel. There is also a large swimming pool, with two pools, one for real swimming and one for relaxing in warm water, and there is a huge fitness center. All of them are free for hotel guests. Also free is Internet, for which there is a network cable in the room, no wireless. Hotel personnel is very friendly and helps with everything. They speak excellent English. The room is nicely furnished and has free water, tea and coffee. There was also a huge flat screen TV and a huge selection of TV stations, including English language ones such as HBO and CNN. We also had a great view to a park, which is behind the hotel and can be used for relaxation because there are also few people there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
nice hotel
Although it takes about half an hr to the city centre, the hotel has good facilities and we do enjoy our stay in this hotel.

10/10 Excellent

KO

Stayed 3 nights in May 2023
Response from Jenny Zhao-Quality Manager on May 29, 2023
尊敬的宾客，感谢您选择入住北京万商花园美居酒店并分享您的住宿体验。衷心期待能有机会再次为您服务。祝您生活愉快！

8/10 Good

SamSO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乾淨服務好很喜歡，,整體十分清潔。 惟獨浴室淋浴設施有待改善, 淋浴處容易灑到洗手間其他地方, 使住客容易滑倒。
Stayed 4 nights in Dec 2019
Response from JennyZhao on Dec 17, 2019
感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，作为服务行业，能够提供客人满意的服务是我们努力工作的目标。衷心期待着您的再次光临。祝您生活愉快！

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019
Response from JennyZhao on Oct 27, 2019
敬爱的顾客，感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Jenny Zhao on Jun 16, 2019
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

JAEHYUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un très bon séjour
Excellentes prestation hôtelières et équipements sportifs parfaits !
Stayed 8 nights in Apr 2019
Response from Jenny Zhao on May 7, 2019
Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Paulus

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Matras veel te hard. Oude kamer. Restaurant te duur in vergelijking met rest van China.
Stayed 3 nights in Apr 2019
Response from JennyZhao on May 9, 2019
Thank you for taking the time to tell us about your experience at the Mercure Wanshang Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Gutes Hotel im Westen von Beijing. Geeignet für Business oder Kurzaufenthalt. Der kleine Aufpreis für eine bessere Zimmerklasse lohnt sich. Ein paar Gehminuten entfernt, gibts attraktive Shopping Mall.
Stayed 2 nights in Feb 2019
Response from Quality Manager-JennyZhao on Feb 27, 2019
Sehr geehrter Kunde, vielen Dank für Ihre wunderbaren Kommentare zu unserem Hotel! Wir freuen uns sehr, dass Sie sich in unserem Hotel wohl fühlen und freuen uns auf Ihren Besuch.

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
近くにスーパーの入っているワンダ百貨店があり、買い物、食事 にも便利。 ホテルと同じブロックにもローカルのレストラン数軒ありよい立地。 浴槽脚を延ばせて心地よく、シャワールームに滑り止めマットがあったことも よいポイントでした。 ただ、なぜか部屋の電気が突然消えることが不定期に起きた。
Stayed 2 nights in Jan 2019
Response from JennyZhao on Feb 11, 2019
お客様へ、 フイードバックにお時間を頂ありがとうございます。またお会いできるのをお待ちしています。

8/10 Good

MING TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨整齊,不過住宿的其中一天出現莫名的煙味,不曉得是不是因為空調流通的原因~~~
Stayed 3 nights in Oct 2018
Response from JennyZhao-Quality Manager on Oct 26, 2018
尊敬的宾客，感谢您花时间分享您的住宿体验并及时告诉我们存在的问题。我们会关注此事，在平时巡视时发现有吸烟的客人我们会主动进行劝阻的。衷心希望能够在不久的将来欢迎您的再次光临！

8/10 Good

eli, paris

Liked: Cleanliness, property conditions & facilities, room comfort
hôtel très bien situé
proche de la station, chambre énorme et magnifique, personnel un peu lourd sur les photos (je suis noire) donc pas assez professionnel mais qui parlent l’anglais contrairement à d’autres hôtels à pekin et petit déjeuner pas exceptionnel pour le prix. super équipement de sport.
Stayed 2 nights in Aug 2018
Response from Quality Manager-Jenny Zhao on Aug 13, 2018
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

PEIGANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
停车方便，安静，附近有眉州东坡酒楼和万达广场，吃饭方便
Stayed 5 nights in Jul 2018
Response from Quality Manager-JennyZhao on Aug 16, 2018
尊敬的宾客，感谢您选择入住北京万商花园美居酒店并分享评论。衷心期待您的再次光临。祝您生活愉快！

10/10 Excellent

LAM CHERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
環境跟房間都很不錯，就是冷氣不太冷 我是5月去的晚上偶爾會熱醒
Response from JennyZhao-Quality Manager on Aug 26, 2018
敬爱的顾客， 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サイクリングで使用
北京郊外の山地を自転車で走る為に利用しました。郊外の山地に近い所に位置しておりサイクリストには良い立地かと思います。 自転車は、フロントで預かってもらいました
Response from JennyZhao-Quality Manager on Aug 26, 2018
お客様へ、 フイードバックにお時間を頂ありがとうございます。またお会いできるのをお待ちしています。

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2017
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from JennyZhao-Quality Manager on Aug 24, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Chuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔、交通方便
Stayed 2 nights in Jun 2017
尊敬的客人，感谢您选择入住北京万商花园酒店并分享精彩点评。我是酒店质检经理。作为服务行业，能够使每一位下榻酒店的客人感受到满意的住宿体验是我们的工作目标。通过您的反馈验证了我们的工作质量。相信我的同事们看到您的赞赏会倍受鼓舞。衷心期待着您能够再次选择下榻万商花园酒店！祝您生活愉快！

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far from the centre city , shower was not too good ,
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jenny Zhao Quality & Service Manager