Beware of the good reviews
Posted Oct 31, 2014 on Hotels
I booked this hotel because it was close to my business meeting location, and at first glance the reviews were not all bad. However, I soon realized all negative reviews were true: hotel was in the middle of nowhere, staff poorly trained, rooms were small. Most critically, there were only a total of 19 reviews when I booked. I will not return to this hotel as I am a frequent traveler to Beijing and I consider the price value of this hotel relatively low with poor service at the reception. I can't see how people can like this hotel when there are much better options out there.
Comment from Hotel Management
Nov 14, 2015 by new century, Hotel Management
Dear guests: Thank you for staying in New Century Grand Hotel Beijing. First of all, we sincerely apologize to you for making you unhappy . In the future, we will strengthen the training of staff to improve the operation skills and service level. We sincerely look forward to your visiting again!