Ratings based on 1,294 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice and near to Subway and WFJ street

Posted May 18, 2017
We stay for 4 nights and it's comfy. The bed is good. Most important was the speedy food room service. We are from Singapore and not used to northern china foods. But the Chinese food from the room service is nice and convenient
Comment from Hotel Management
May 23, 2017 by Liming, Hotel Management
Dear Guest, Thank you very much for your positive feedback, I am glad to know that you satisfied with your stay with us, especially our room service food. We all look forward to welcoming you again to Novotel Beijing Peace Duan Liming Quality and Trainding Manager Novotel Beijing Peace
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location in Beijing

Posted Apr 29, 2017
Pros: Location
Cons: Upgrading of room comfort
The rooms are OK although the bed was to hard for me. The staff was helpful and pleasant.
Comment from Hotel Management
Apr 30, 2017 by Duan, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us, and I am sorry that the bed not meet your expectations. We'll take your comment into our consideration to improve immediately. I am sorry for the inconvenience caused. On the other hand, I am glad to know that you satisfied with our staff service. We are looking forward to welcome you again to Novotel Beijing Peace. Duan Liming Quality and Training Manager Novotel Beijing Peace
4 out of 5
Recommended
for Couples
by A verified traveler from Sydney Australia

Nice hotel that is close to all types of shops

Posted Apr 27, 2017
Pros: Easy access and friendly staff
Location: Close to Tienanmen Square and other sites. Close to a variety of shopping experiences such as markets and high end shopping experiences
In close walking distance to a variety of shops and restaurants. Taxis are easily accessible, to visit sites like the zoo and acrobatics performances.
Comment from Hotel Management
Apr 30, 2017 by Duan, Hotel Management
Dear Ms. Kathy, Thank you for your positive feedback, and I am glad to know that you satisfied with your stay with us, especially our hotel location and staff service. We all look forward to welcoming you again in near future! Duan Liming Quality and Training Manager Novotel Beijing Peace
3 out of 5
Recommended
for Everyone
by A verified traveler

Near to wang fu Jin

Posted Apr 25, 2017
Allow the Check in earlier at 12noon but the standard room is small build in the old wing tower. To access that area I have to climb the stairs so with luggage is inconvenient
Comment from Hotel Management
Apr 27, 2017 by Thierry, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us, and I am sorry that the access to the room not meet your expectations. We'll take your comment into our consideration to improve in the future. We all look forward to welcoming you again in near future. Thierry Douet General Manager Novotel Beijing Peace
3 out of 5
by A verified traveler from Melb

Needs Updating

Posted Apr 24, 2017
Pros: Location is excellent.
Cons: Rooms need refurbisihing. Odd smell when you exit lift on your floor. Musty room.
Location: Walksing distance to many 'must see' touristy things.
Arrival, check-in were easy. Summer at the booking counter was exceptionally helpful and a credit to the hotel. The rooms (6th floor) are in dire need of upgrading and the lighting in the room is dim at best. Musty smell from its previous history as a smoking room (my guess and it says so in the lift buttons). Requested a room change but was informed that the hotel was full that night, told that it would be possible the next night. Didn't worry as our stay was short. I stayed here 10 years ago and it looked like it has deteriorated since then. Downstairs is great, all staff helpful, breakfast (included) was normal hotel breakfast with a wide range of choices.
Comment from Hotel Management
Apr 27, 2017 by Thierry, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience with us, and I am sorry that our rooms and its amenities not meet your expectations. We'll take your comments into our consideration to improve in the future. On the other hand, I am glad to know that you satisfied with our check in service. We are looking forward to welcome you again in near future. Thierry Douet General Manager Novotel Beijing Peace
2 out of 5
by A verified traveler from Australia

Old and Outdated

Posted Apr 22, 2017
Pros: Probably the location.
Cons: Staff attitude to begin with and also the entire hotel needs to be renovated. Some staff need to smile occasionally.
Location: There are plenty of other hotels near-by. Down the road is a nice, large shopping strip with plenty of stores and malls.
The entire hotel needs to be renovated. The rooms are old. The bathroom in the room I was staying wouldn't drain the water; it built up in the bathtub. The entire room looked outdated. The lobby also desperately needed some attention. The breakfast was good. Location is also good.
Comment from Hotel Management
Apr 25, 2017 by T Douet , Hotel Management
Dear guest, It is with sincere regret that we note your dissatisfaction with our service and facilities. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. I have particularly empathize to our team your comments about their inconsistent smile and some lack of attention on room maintenance. We are also please to read about your satisfaction for our buffet offer, the food and beverage team will be happy of your kind words. We sincerely hope that this experience will not impair your confidence in the Accorhotels network. Your faithfully. Thierry Douet General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Apr 12, 2017
Pros: Clean,location,comfortable and spaces
Have a good stay,the hotel and Beijing is wonderful,love the location of the hotel,convenient and easy to subway and bus
Comment from Hotel Management
Apr 13, 2017 by Thierry, Hotel Management
Dear Guest, Thank you for your positive feedback, and I am glad to know that you satisfied with your stay with us, especially our hotel location. We all look forward to welcoming again to Novotel Beijing Peace! Thierry Douet General Manager Novotel Beijing Peace
2 out of 5
by A verified traveler from San Francisco

Run down and dirty, go elsewhere

Posted Apr 5, 2017
Cons: Cleanliness, smell, no-smoking policy enforcement, and quality of basic surface items including furniture, carpeting, wallpaper, towels
Location: The hotel is within 3-4 blocks of the metro and walking distance of the forbidden city.
We stayed in a "standard" room. It was shoe box size, which I could live with, but would not be comfortable for more than 2 people. Also, the standard rooms are in a connected, building. To access them, you have two use 2 different elevators and go up a set of stairs, so not an option for those with mobility issues. The big issues with the hotel were that the rooms were not clean or well kept at all--dirty carpet, peeling wallpaper, dirty windows and sills, moldy bathroom, and the common are spaces are equally run down. Despite supposedly being a non-smoking hotel, the rooms and hallways all reek, as does the furniture. Safe is not large enough if you have anything much bigger than a 13" laptop and the wifi is bad, even for a Chinese hotel, so not an option if you need to do work, as I did. For a western hotel in a large city, the staff's English was pretty limited. The hotel is convenient and w/in walking distance to the Forbidden City area and the metro.
Comment from Hotel Management
Apr 11, 2017 by Thierry, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your comments with us, and I am sorry that the room and its cleanliness not meet your expectations. We'll take your comments into our consideration to improve in the future. I hope this experience will not expire your trust to our hotel and give us opportunity to welcome you again in the future. Sincerely! Thierry Douet General Manager Novotel Beijig Peace
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great location

Posted Apr 4, 2017
Hotel is definitely aimed at North Ameeicans/Europeans. Good restauarant. Great location. Minutes from subway station, Wangfujing shopping street and restauarants. Foot massage at Lee Garden across the street awesome!
Comment from Hotel Management
Apr 9, 2017 by Thierry, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us, and I am glad to know that your satisfied with your overall stay with us. We are looking forward to welcome you again to Novotel Beijing Peace! Thierry Douet General Manager Novotel Beijing Peace
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Pros: Location
Cons: Smile
Location: The palace the temple the shoping area
Very good hotel excellent customer service from the staff at the check in i was arriving early 7 am from sydney and tiered from long flight the lady gave me a spare room to rest it was a v good thing for me.
Comment from Hotel Management
Apr 3, 2017 by Thierry, Hotel Management
Dear Guest, Thank you for your positive feedback, and I am glad to know that you satisfied with your stay with us, especially our check in service. We all look forward to welcoming you again to Novotel Beijing Peace! Thierry Douet General Manager Novotel Beijing Peace