1 King Bed with CBD Tower View | City view

Reviews of Park Hyatt Beijing

5 out of 5
Park Hyatt Beijing
2 Jianguomenwai Street, Chaoyang District, Beijing, Beijing

Reviews

9.2

Wonderful

Rating 10 - Excellent. 80 out of 120 reviews" "
Rating 8 - Good. 30 out of 120 reviews" "
Rating 6 - Okay. 5 out of 120 reviews" "
Rating 4 - Poor. 4 out of 120 reviews" "
Rating 2 - Terrible. 1 out of 120 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

shuo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic service, environment and facility
Stayed 1 night in Feb 2024

10/10 Excellent

Batbayar

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

6/10 Okay

Jiaye

Liked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Service was excellent and just a minor complaint in the last night where there was no second face towel and no cream was replaced. Other than that we thought the service was fantastic. Special kiddos goes to Jenny Zhang during breakfast and Gary at the concierge downstairs entrance.
Stayed 6 nights in Dec 2019

8/10 Good

Li Qun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Love it’s location
Stayed 4 nights in Dec 2019

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. GM and Manager of the Grille restaurant are both outstanding. Very welcoming as are all the staff. Good location if you are in Beijing on business.
Stayed 10 nights in Nov 2019

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hyatt attentive service!
Excellent Hyatt attentive service! 2-days prior, called Hotel Concierge to book car pick-up from Airport. Mr Hunter Ma followed through all the way to check-in Room !
Stayed 3 nights in Sep 2019

10/10 Excellent

XIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room gym and changing room. But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous. Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.
Stayed 2 nights in Mar 2019

10/10 Excellent

Sun Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious. Friendly staff, and good breakfast.
Stayed 2 nights in Feb 2019

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold service, does not try to accommodate simple requests. Better alternative in Beijing, would not suggest Park Hyatt.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Raymond

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The way the lifts are arranged is terrible. I had to change lifts 3 times before I get to my room. The price for lunch is insane. They only had very expensive staffs such as Grade A steak rmb 780 for lunch?? you believe that?? WiFi sucks
Stayed 2 nights in Nov 2018

6/10 Okay

SHUK WING

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel on renovation with crazy lift arrangements
Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing. One more comment is the temperature of your shower water , it tends to get either really hot or cold. Other than those , service and room size is excellent but I will prefer other hotels in my next visit .
Stayed 3 nights in Nov 2018

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient spot for business and great staff and restaurants.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

good
good stay
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

QIN

lqw
good
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Was disappointed that its such a high rating, but the facilities were not equal to the price.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arriving, the bell staff stood there until the taxi told them we were checking in. The property is undergoing renovation, so you have to take several elevators before getting to your floor. It’s very confusing. Scarlett was the one checking us in, and she did not greet us, or even crack one smile. She handed us the keys and told us where the elevator was, and that’s it. Other receptionist walked the guests to the rooms, and explained the hotel. When I got to my room, I realized she put me in a room which I did not book, and was much smaller. Once I asked to be moved, THAT room smelled like urine and the carpet in the room was completely soaked, and smelled horrible. They insisted to throw towels on top of it and see how it goes!! I had to call a manager and demand to be moved. The “afternoon tea” which is included, was just some chips and nuts at a bar. Such poor quality! There was a piece of broken glass on the sofa I was sitting on! This Park Hyatt is so disappointing on so many levels, and simply does not meet the standard of other 5 star hotels. I do not recommend this place until renovation is done, and staff takes hospitality training.
Stayed 1 night in Jul 2018

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

STEPHEN P

Disliked: Property conditions & facilities, room comfort
NOT A GOOD EXPERIENCE.
NOT GOOD. BAD ACTUALLY.
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit Beijing
Great experience at park hytta Beijing. Very convenient to local shops and nice view.
Stayed 5 nights in Jan 2018

10/10 Excellent

Jack, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend is very happy and satisfied with living at your hotel. I am potential customer with your company for more than 5 years. I and my family will come back again! Thanks for everything you did for us!
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service par excellence
The staff was extremely friendly and always gave me a smile and greeting whenever they saw me. Very nicely located and I get a glimpse of the CCTV building by Reem Koohaus and the Beijing CBD.. And we arrived our room wasn't ready, they waived our breakfast charge for the length of the stay, and gave us free drinks while we wait for our room. I will definitely come back and stay at the Beijing Park Hyatt again. My special thanks to the wonderful staff, I feel very much pampered with.
Stayed 6 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star Stay
The staff was friendly and provided excellent service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely design hotel. Comfortable. Room is bigger than usual size and comfortable.

10/10 Excellent

Tom Haitham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great location, great views, nicely decorated rooms with lots of space. Overall great experience

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There wasn't a smoking area which was annoying but overall was great

10/10 Excellent

Carole, Paris, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful retreat in Beijing
We stayed 4 days during Chinese New Year and had a wonderful experience. Very dedicated, attentive staff. The room was spacious, modern. The bathroom was large and had a great "spa" feel and layout. It also was quiet and peaceful which is nice after a long day. The hotel has a very good restaurant, China Grill with stunning view of the city.

10/10 Excellent

Mao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Coenraad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully equipped hotel
The staff are very helpful. They have all kinds of equipment to loan you. Like iPhone charger, laptop cable,hair straightenergy you name it... however, the breakfast buffet need to be improved. They should include more variety.

10/10 Excellent

jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel staff need to improve their English a lot. We found difficult to understand them and they do not understand our questions.

8/10 Good

Chantae, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in Beijing
This was for a long business trip. The staff was friendly, and the room was clean. The wifi signal was rather weak from the room, but worked fine in the lobby.

8/10 Good

Max, San Francisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
3 stars hotel services but perfect for business
This hotel is perfect for business but avoid it if you come here for leisure. It's a very busy hotels with many business people come for meetings. The staff are lack of professionalism in term of hospitality. When I ask for directions, one staff just point to me with hand instead of talking to me. The staff talks louder than guess and rude. Overall it's a 3 stars hotel services. But if you just want to live in some city center skyscrapers and host many meetings. This is the perfect place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 day stay
I was staying at the Park Hyatt for 1 night during a business trip. The hotel is great and the room size was perfect... Views from my 40th floor room was amazing ( although the outside windows were as dirty as it can be... well it's beijing after all... :) The Hotel is great and if you stay at any of the Grand Hyatt, you'll feel right at home... Don't expect too much, but don't expect little as well... On my next trip to Beijing i'm going to try a different place, as we always want better :) This Hotel is great overall !!! and service level was great !

4/10 Poor

Verified traveler

Disliked: Staff & service
Double reservations being held and card charged !!
When I had a debit for a SGL room on my credit card and also a voucher clearly stating 1 SGL room for a person but a twin bedded room my client was given a huge surprise when he checked-in stating he had a confirmed reservations for 2 SGL's. Now how does 1 person stay in 2 SGL rooms is beyond my belief. Also in my wildest dreams why wud I be foolish to debit myself twice for a person. This story went on for sometimes to come and the client panicked when they took his card and debited him for Rs.96k and odd and this inspite of showing a confirmed voucher. I had Expedia intervene and asked ur staff to speak while holding on for almost 20 mts to be told they have xxld the other room which they were holding. Strange dont u think ?? Well all is well that ends well I suppose and dont have any more suprises. A similar thing happened for Puri hotel too. Is Expedia slipping up or taking TAPP agents for granted ?