big size convenient and quiet room,the bed was very comfortable,not too soft either not too hard.The only problem is to get taxi from the hotel,specialy when have a business meeting and can not be late.I have not experienced similar kind of problem before in some the other hotel at Beijing when I stayed before.
Comment from Hotel Management
May 24, 2016 by Sherry, Hotel Management
Thank you for your recent review of Raffles Beijing Hotel. I was delighted to read your review and appreciate your positive comments about us, especially in regards to our rooms and service.
In specific we have noted your comment in regards to the difficulty and inefficiency of taxi services. The taxi situation around the location of our hotel has been challenging since the day I joined this hotel. There are a number of restrictions in place that limit our flexibility and freedom to receive taxis, compared to other major areas of the city. We have been unsuccessful until this moment with local taxi drivers to find a way around these restrictions. However, this shall not be an excuse for the shortcomings you experienced but an explanation and motivation for us to continue our ambition to finalize an alternative arrangement with a limousine provider that will allow us to provide safe, reliable and continuous transportation in front of the hotel by having entry level limousines such as VW Passat available for our guests at very competitive fixed rates to the 2nd 3rd and 4th ring road areas. This is an added service, for which the hotel will not take any revenue share as we see it as a necessity and basic service for our guests.
Thank you once again for your very detailed review and we hope to welcome you back soon!
Christian Sack-General Manager