Great location, facilities, some bad staff
Posted Sep 8, 2016
I stayed at the Regent for a total of a week, on various days of my trip. The Premium Room is worth it, overlooking the Legendale and the major intersection at Wangfujing. The pool, hot tub, lobby and lobby lounge staff, pianist in the lobby, and concierge were great, as were the room and bathroom. What is not great is the attitude and actions of some of the staff - notably the man directing traffic out front, who was simply rude and nasty, and the army of non-English-speaking Front Desk staff, whose guaranteed response was "no!" I contrast this with the Legendale and Park Plaza, where I've also stayed and where the staff are kind, helpful and speak English.