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Reviews of Renaissance Beijing Capital Hotel

4.5 out of 5
Renaissance Beijing Capital Hotel
61 Dongsanhuan Middle Road, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 298 reviews" "
Rating 8 - Good. 91 out of 298 reviews" "
Rating 6 - Okay. 22 out of 298 reviews" "
Rating 4 - Poor. 9 out of 298 reviews" "
Rating 2 - Terrible. 5 out of 298 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff were great. Cleaners, laundry, lobby, taxi management, check in. The room was rather dated with a very complex ighting system. Cleaner challenge for all the surfaces but they did really well.
Stayed 3 nights in Apr 2024

8/10 Good

Faye, Arcadia

Stayed 3 nights in Apr 2024

6/10 Okay

MARIA, miami

Traveled with family
The hotel is ok, the “suite” is a regular room, the hotel charged for the extra bed, eventhough we indicated that we were 3 adult guest, maybe the lady at the front desk thought that we could sleep together in the king bed. The extra bed was horrible. Most of the staff at the restaurant didn’t speak english, there were not too many foreigners. The Club lounge was ok, but the western food had no variety, cold cuts, cheese, salad, fruits. The chinese food was great though. The buffet breakfast was excellent but the coffee was too strong and bitter for an americano. Great location
Stayed 5 nights in Apr 2024

10/10 Excellent

svetlana, new orleans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 7-night stay was very enjoyable and relaxing. The staff is exceptionally helpful, ensuring a comfortable visit. The breakfast offers a wide variety of food--something we enjoyed every morning. It was also easy to get around as the hotel is conveniently located within a short distance to a subway station and a 35-minute drive to the Beijing Capital Airport. The only disappointment was that the spa was not open during our stay. We would definitely stay there again.
Stayed 7 nights in Feb 2024
Response from Front Office James on Feb 23, 2024
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Yong, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at the very convenient location where you can get access to shopping centers and popular site seeing places like CCTV building and Ding Zun tower.
Stayed 10 nights in Dec 2023
Response from Front Office James on Jan 23, 2024
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Yaoyao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office James on Dec 15, 2023
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

4/10 Poor

Daxin

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It’s disappointing that there is cooling in the hotel room. The aircon is centrally controlled and couldn’t be turn off even from the hotel room.
Stayed 2 nights in Oct 2023
Response from Front Office James on Oct 30, 2023
We sincerely apologize for your uncomfortable stay, and do appreciate your comments of all our air condition problem. Despite all our efforts, we are running a hotel of nearly 15 years' history and, inevitably, having difficulties on balancing our service standard with the increasing cost of doing so. Nevertheless, we do thank you for letting us know what remains to be done, and we promise that we will look up to the highest standard of hospitality and keeping working on, which will satisfy your standard in the upcoming future. Your comments have been shared with the entire management team already as usual. We look forward to seeing you again!

10/10 Excellent

Bartosz

Stayed 1 night in Jun 2023
Response from James Front Office on Dec 11, 2023
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and it has been a pleasure of us to release you from the tiredness and un-comfortableness that your schedule might cause. We appreciate your comments on our services as well as our facilities, which have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

FEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office James on Oct 30, 2023
Dear valued guest,Thank you for selecting Renaissance Beijing Capital Hotel for your stay. We are fortunate to have such an ideal location in Beijing CBD and be easy to get to most of the attractions. We are happy to hear that you had an enjoyable stay. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.

6/10 Okay

Shuo

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Henry Zhao on Aug 21, 2023
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing

10/10 Excellent

Andrew, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
This is the designated hotel that I stay when I travel to Beijing for business and pleasure. Rooms in Club floors are more comfortable than ordinary ones. You can also enjoy of using lounge for afternoon tea, breakfast and happy hour entertainment. Great place to stay.
Stayed 2 nights in Jul 2023
Response from Reservation on Aug 8, 2023
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing

4/10 Poor

Han

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to change rooms twice before eventually giving up and settling with the 3rd room, because of the reek of cigarette smoke in the rooms. Hard to believe they are supposed to be non-smoke rooms. However, the staff was super nice and helpful, not only carried my luggage to the floor after seeing me having trouble with the big backpack but also went back and forth between the rooms and front desk, saving me time and trouble. Greatly appreciated.
Response from Reservation on Aug 8, 2023
Dear valued guest,Thank you for staying with us and we apologize for bringing you an unpleasant experience of staying here. We are on the way to solve the problems that you kindly mentioned in your comments, which have been shared with the entire management team. Wish you have a pleasant day and we sincerely look forward to welcoming you back!Henry Zhao Director of Sales & Marketing

8/10 Good

Frederick

Stayed 4 nights in May 2023
Response from James Front Office on Dec 11, 2023
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

8/10 Good

Yi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice to stay for business travel
The hotel receptionist Fiona is a hero. She helped me to find my China phone left in a taxi. Without her help, my business travel in China would have much trouble. The hotel also provided plenty of choice in breakfast, which I rated the best among other hotels I ever stayed in Beijing.
Stayed 2 nights in Oct 2021
Response from Carmen Feng on Oct 27, 2021
Dear valued guest, Thank you for being a loyal friend to Renaissance Beijing Capital Hotel! We are glad to hear that you have enjoyed your stay with us as well as our staff service. It has been our honor to provide you home-feeling services, and we are thrilled to be you "home" in Beijing! We look forward to your next visit! Carmen Feng Assistant Marketing Communications Manager

8/10 Good

Hans Joachim

Business traveler
Liked: Cleanliness, room comfort
Room for improvement
I’ve had a few days in the Renaissance Beijing Capital Hotel, which gave me some impressions. Some were good some were not that good. Certainly, their staff made the good impression to me, as each one of them will walk the extra mile to make your stay comfortable. However, the hotel isn’t the newest and so you can see that on the interior throughout the hotel. Damaged items with a poor repair and not well-maintained hotel, give a poor impression throughout the entire hotel. I would rate the hotel as a 3.5-star hotel and not a 5-star hotel. The only 5-star experience is the service, some of the staff is providing to their guests. My room (2413) was spacious and clean, but would require some make-over or remodeling. Hotel Internet speed is terrible slow... As I would have club lounge access, the breakfast was due to a local holiday in the main breakfast restaurant / café. At 08:40am all the staff was busy with keeping up with the massive number of guests. But still items were not refilled nor available, as No water or terrible tasteless coffee. Which got relaced by a very attending servant “Sam”, who did his best to make me feel comfortable. In all over the hotel breakfast isn’t recommendable, as already mentioned. Consumed items are not refilled for approx. 45min, the all over picture doesn’t give you a relaxing impression to enjoy your breakfast.
Stayed 3 nights in Sep 2021
Response from Carmen Feng on Oct 27, 2021
Dear valued guest, Warm greetings from Renaissance Beijing Capital! Thank you for taking the time to review in regards to your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for you experience.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Beijing. Carmen Feng Assistant Marketing Communications Manager

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Henry Zhao on Jun 8, 2021
Dear valued guest, , Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Renaissance Beijing Capital on Apr 13, 2021
Dear Alexadnra, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from Henry Zhao Director of Sales & Marketing on Nov 24, 2020
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn that you have enjoyed your stay here. We look forward to your next visit!

10/10 Excellent

Manuela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renaissance Beijing Capital Hotel
The hotel is a very good hotel. It’s ten minutes from a metro station, the room has all the comfort and the buffet breakfast is perfect for occidental people because has all kind of food included a various choice of sweet food,I definitely advise this hotel.
Stayed 4 nights in Dec 2019
Response from Henry Zhao Director of Sales & Marketing on Jan 9, 2020
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to hear that you've enjoyed your stay with us, as well as our services and facilities. Your comments have been shared with the entire management team. We look forward our next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019
Response from Henry Zhao Director of Sales & Marketing on Jan 9, 2020
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

10/10 Excellent

KANG HAU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Henry Zhao Director of Sales & Marketing on Dec 23, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Henry Zhao Director of Sales & Marketing on Dec 11, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. We look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and Club Bar excellent. Also Breakfast is excellent. I would recommend highly.
Stayed 4 nights in Oct 2019
Response from Henry Zhao Director of Sales & Marketing on Nov 4, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Jataun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb service
I have to tell you that this hotel was aesthetically beautiful from top to bottom and the service was amazing. John assisted me with several things relating to mail, train ticket, venue tour tickets, change and directions. I thought he was the manager in the way he engaged with me. The room was so swanky with the automatic blinds and deep soaking tub and bold design fashion. I would definitely do them again as this was one of the best examples of hospitality. The breakfast buffet was amazing as well!
Stayed 2 nights in Oct 2019
Response from Henry Zhao Director of Sales & Marketing on Oct 31, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking Distance to Soho and good location
Stayed 3 nights in Oct 2019
Response from Henry Zhao Director of Sales & Marketing on Oct 21, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Henry Zhao Director of Sales & Marketing on Oct 8, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceed expectations
The service provided by all the hotel staff has been simply outstanding. I'm a frequent traveler and I've been to many nice hotels. But I must say that the staff at Renaissance really impressed me. I believe it's a culture that they always try to exceed the guests expectations and requests. Eg. When I requested for an extra pair of room slippers, I get 3 pairs. When I asked for 1 more bottle of water, I get 2 more When I requested for a car booking to great wall, the concierge booked a car for me, provided us with bottles of water to ensure we have enough water to drink during the long journey and even wechat me to ensure my family of 5 with elderly and kids arrived safely. Special thanks to Chris, Chuck and his team at the concierge who made all these arrangements for us. Simply amazing! Rating of 6* service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Henry Zhao Director of Sales & Marketing on Sep 16, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to hear that you've enjoyed your stay with us. Looking forward to your next visits.

8/10 Good

Yiu Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Henry Zhao Director of Sales & Marketing on Sep 16, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to hear that you've enjoyed your stay with us. Looking forward to your next visits.

2/10 Terrible

Amy, China

Traveled with family
Liked: Cleanliness, staff & service
Its old. Everything is old. Facility is old and everything.
Stayed 4 nights in Jul 2019
Response from Henry Zhao Director of Sales & Marketing on Jul 9, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are sorry to know that you haven't enjoyed your stay with us. Your reviews about  facilities are highly appreciated, and we sincerely thank you for pointing out the issues on which we need enhancement. Your comments have been reported to the entire management team and we are ready to take action. Thank you for your support and understanding, and we look forward to your next visit!

10/10 Excellent

ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and nice location
Very enjoyable stay. Staff are friendly and helpful and satisfied all our needs. Breakfast buffet is nice. Only thing they can do better is they always forget to refill water and other daily necessities for the additional person ( we have 3 person in the room)
Stayed 2 nights in May 2019
Response from Director of Sales & Marketing on May 27, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!

10/10 Excellent

Tin Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, nice enviroment
Stayed 2 nights in May 2019
Response from Henry Zhao Director of Sales & Marketing on May 20, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel! We are glad to know that you have enjoyed our services and environment during your stay. Your comments have been shared with the entire management team already. We look forward to your next visit!

8/10 Good

MARIA, MEXICO CITY

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is the hotel where we stay at every time that we visit Beijing. I like the location, lots of restaurants and stores, the staff is attentive, trying to help you however, i've noticed in our last two visits the staff speaks little english. We stay at the club lounge so the rooms are located on floors 22nd to 25th, the lounge is at floor 24th. The first thing that we've noticed is they keep the door closed to access the lounge. The staff must turn the A/C ON!!! especially because the place is crowded during breakfast and dinner!!!! we didn't get the rooms close to the lounge, they were not even available, they sent us first to a room in floor 9 to leave our suitcases and later around 7pm we got the room that turned out to be a suite, it was nice but the room was too hot (we couldn't get cooler temps with the A/C). During breakfast the staff turned on a fan..... not enough for the lounge.
Stayed 5 nights in Apr 2019
Response from Director of sales & marketing on May 5, 2019
Dear valued guest, Thank you for staying with us and we apologize for bringing you an unpleasant experience of staying here. We are on the way to solve the problems that you kindly mentioned in your comments, which have been shared with the entire management team. Wish you have a pleasant day and we sincerely look forward to welcoming you back!

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from Henry Zhao on Apr 24, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Director of sales & marketing

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice beds and towels. Quiet. Great breakfast! Staff helpful.
Stayed 6 nights in Apr 2019
Response from Henry Zhao on Apr 16, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, nice building. Would recommend.
Stayed 1 night in Mar 2019
Response from Henry Zhao on Apr 8, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like luxury, beautiful deep bath and soft beds, spacious room. I absolutely loved the buffet breakfast.
Stayed 2 nights in Mar 2019
Response from Henry Zhao on Apr 1, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

8/10 Good

pamela

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2019
Response from Henry Zhao on Mar 4, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

4/10 Poor

NormanK

Business traveler, Traveled with partner
The toilet made an awful noise and the breakfast quality has gone down from previous times.
Stayed 1 night in Jan 2019
Response from Henry Zhao on Jan 29, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are sorry to know that you haven't enjoyed your stay with us. Your reviews about our in-room facilities, food quality are highly appreciated, and we sincerely thank you for pointing out the issues on which we need enhancement. Your comments about our toilet noise and breakfast problem have been reported to the entire management team and we are ready to take action. Thank you for your support and understanding, and we look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and enjoyable stay. cooperative staff
Stayed 5 nights in Dec 2018
Response from Henry Zhao on Jan 30, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018
Response from Henry Zhao on Jan 30, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Henry Zhao on Jan 30, 2019
Dear valued guest, Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit! Henry Zhao Director of Sales & Marketing

10/10 Excellent

STANLEY

Very good executive lounge and wonderful breakfast.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel they were very friendly and helpful
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, hotel in good condition
Hotel was very nice, comfortable and in great condition. The happy hour was great, but the incidental fees are pretty high.
Stayed 4 nights in Oct 2018

10/10 Excellent

Kevin TianHao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Pat, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for a great price. The only change I'd make is to not have glass walls in the bathrooms.
Stayed 4 nights in Oct 2018

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel and nice room in a good location.
I had a club level room for the free breakfast and access to the lounge, with free food and drinks 12 hours per day. This may have upgraded the room quality as well since the room was large and beautifully decorated; quiet and comfortable in every way. Quibbles are only one usable electric outlet. Also some of the furniture was not well-made and the bathtub drain stopper refused to work the first 20 times. A washcloth does not make a good stopper, so I kept the water on. The lobby and restaurants were as nice as a W hotel. Maybe nicer. The service was good by China standards which means somewhat impersonal but gets the job done. There were no lines or waiting anywhere; in the lobby, restaurants, pool or elevators. English ability in the hotel was adequate for simple things but failed if you had a question. The neighborhood had a lot to offer both the mall across the street and the restaurants and other businesses within a block or two. The subway was walking distance, at the other end of the R&F Center which also had about twenty restaurants of all types. The pool and gym were surprisingly good and the breakfast buffet was excellent as you would expect from a good hotel in Asia but heavily emphasized Chinese food with limited Western food of mediocre quality (baked goods, cheese, etc.). The massages at the spa were over-priced as usual in any hotel but there are two massage parlors within a block that are very reasonable but don’t expect English ability there.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveler

All good
Stayed 4 nights in Aug 2018

10/10 Excellent

SilverAdrienna, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Clean. Excellent club benefits
Stayed in a club room and the hotel offered daily complimentary evening nibbles and drinks (alcoholic and non-alcoholic), which was a nice experience enjoying them over the city view during sunset. Clean and classy hotel, staff were friendly and helpful. Hotel is located in a central location which makes travelling convenient.
Stayed 6 nights in Jul 2018