Only barely Shangri La
Posted May 31, 2015
We arrived at China World Hotel by Shangri La straight from Island Shangri La Hong Kong and the difference is remarkable. This hotel has nice clean rooms, comfortable and is as cold as we have experienced. Had a member of staff posted on our floor near old club lounge for our entire 4 day stay. Lounging on a couch generally on cell phone would not greet talk or even attempt eye contact. Paid extra for horizon club benefits which should provide afternoon tea with snacks and evening drinks and canapés. Food would constantly run out prior to scheduled time and never be replaced. Food provided at club lounge is sub standard and minimal at best. Staff and management at this hotel should look at the warmth, service, friendly staff who actually know your name and talk to you provided at their sister hotel for example Island Shangri la Hong Kong.
A very cold impersonal experience compared to their proper Shangri La branded hotels.