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Reviews of Shanshui Trend Hotel

3 out of 5
Shanshui Trend Hotel
No.22 Yu'an Road, Airport Industrial, Zone B, Shunyi District, Beijing, Beijing

Reviews

5.2
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.0/10

Cleanliness

5.2/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jake, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place
Web page says they provide free airport shuttle. There was none available at night when I arrived, and none in the morning. So I had to pay dearly for transportation both ways. Staff spoke no English, and I had to rely on two Chinese guests who were checking in, with very poor English, to communicate with the staff.
Response from Jianing Cui on Nov 29, 2016
Dear guest, thanks for your comments! We apologzie for your imperfect experience. We don't have a free airport shuttle service, and we have corrected the mistake on webpage. Our hotel value every guest's comments and advices. We will self-examine and improve our service and enhance the staff training. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a deal
No shuttle services, but it is listed as a service provided. The location is extremely difficult to find, the room is fine and clean, the bed and towels are super. Getting back to the airport is difficult because there are rarely any cabs going by. Local cars will take you back to the airport for 2x the cab fare. Not worth of staying unless you speak Mandarin or work within walking distance.
Response from General Manager on Nov 29, 2016
Dear guest, thanks for your comments! We apologzie for your imperfect experience. We don't have a free airport shuttle service, and we have corrected the mistake on webpage. Our hotel values every guest's comments and advices. We will self-examine and improve our service and enhance the staff training. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!

8/10 Good

Verified traveler

👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌☝️👌👌👌👌
Stayed 2 nights in Apr 2018
Response from Jianing Cui on Apr 18, 2019
Dear guest, thanks for your comments! Our hotel values every guest's comments and advices. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forward to your next stay!

6/10 Okay

guihoon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
공사중
공사중입니다. 당분간 피하세요
Stayed 2 nights in Dec 2017
Response from Jianing Cui on Apr 18, 2019
Dear guest, thanks for your comments! Our hotel values every guest's comments and advices. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forward to your next stay!

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
OK
Response from General Manager on Nov 28, 2016
Dear guest, thanks for your comments! Our hotel value every guest's comments and advices. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!