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Reviews of Sheraton Grand Beijing Dongcheng Hotel

5 out of 5
Sheraton Grand Beijing Dongcheng Hotel
36 North Third Ring Road East, Dongcheng District, Beijing, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 117 reviews" "
Rating 8 - Good. 37 out of 117 reviews" "
Rating 6 - Okay. 9 out of 117 reviews" "
Rating 4 - Poor. 2 out of 117 reviews" "
Rating 2 - Terrible. 2 out of 117 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

6/10 Okay

johnny

Stayed 2 nights in Aug 2023

10/10 Excellent

Tyna

Stayed 3 nights in Jun 2023

10/10 Excellent

Wugang

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jun 2023

10/10 Excellent

hai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice hotel
Stayed 4 nights in Oct 2021

10/10 Excellent

Jee Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Wolfram O

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness
Poor wifi.and intenational communication Language barrier
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel in quiet area
Good business hotel in quiet area, great if you want to get away from busy, crowded areas like Shinjuku or Tokyo station but still close to major entertainment and business centers Harajuku, Shibuya and Shinagawa. Free Shuttle bus to Meguro station is convenient, runs every 15 minutes. Easy transportation options to and from Haneda and Narita airports. So so fitness center. Nice lap pool but can get crowded sometimes.
Stayed 4 nights in Jul 2019

8/10 Good

Dr. Amrut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
A very good property with everything in lines of what a would be expected to be!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is like sleeping on clouds, amazing facilities, great location with western and Chinese shops within 200m
Stayed 1 night in Jun 2019

10/10 Excellent

Zzz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but expensive.Good Good but expensive. expensive.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great choice!
Chinese restaurant did excellent job! I like this hotel - highly recommended -
Stayed 1 night in Mar 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Really liked this hotel and would recommend it for business stays.
Stayed 1 night in Mar 2019

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Beijing
Very smart clean and comfortable. Great food. Great service.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019
Response from mavis on Jan 18, 2019
Dear guest, First of all, I would like to thank you for choosing Sheraton Grand Beijing Dongcheng Hotel for your stay, and we were honored to be at your service. Our endeavor is to make you feel warm, comfortable and part of our family. We were very pleased to learn that you enjoyed your stay with us, thank you very much. We do hope that we may have a chance to welcome you back to Sheraton Grand Beijing Dongcheng Hotel sometime in the near future. Sincerely, Assistant Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good amenities and friendly staff.
Stayed 1 night in Nov 2018
Response from mavis on Dec 12, 2018
Dear guest, First of all, I would like to thank you for choosing Sheraton Grand Beijing Dongcheng Hotel for your stay, and we were honored to be at your service. Our endeavor is to make you feel warm, comfortable and part of our family. We look forward to welcoming you back to Sheraton Grand Beijing Dongcheng Hotel in the near future. Sincerely,

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Great place. Fairly close to subway and taxis usually available quickly. A la cartel worked for us at breakfast.
Stayed 3 nights in Oct 2018
Response from mavis on Dec 12, 2018
Dear guest, First of all, I would like to thank you for choosing Sheraton Grand Beijing Dongcheng Hotel for your stay, and we were honored to be at your service. Our endeavor is to make you feel warm, comfortable and part of our family. We look forward to welcoming you back to Sheraton Grand Beijing Dongcheng Hotel in the near future. Sincerely,

8/10 Good

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality
Top grade hotel. Large room fully equipped. Iron and board. Wifi. Great gym. All day dining and a Jap and Italian restaurants. 30-40 minutes from airport.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality
Very happy with the hotel. I enjoyed the room which i was upgraded too. This was because they had some conference and book out my nonsmoking room and only had a suit left. So the service was well received. The restaurants have a wide variety and are extremely good. The breakfast and dinner at feast is really good catering for western and Chinese so truly enjoyable, added to that it’s very tasty. Enjoy
Stayed 2 nights in May 2018

10/10 Excellent

Brian, Mesa, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff went beyond expectations.
Had trouble exchanging money at Bank of China, they sent a staff member with me to the bank to help in the process.
Stayed 4 nights in Apr 2018

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good stay. We had dinner in the Italian and Japanese restaurant; very good food especially the Japanese.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and comfortable room
The room is comfortable, but the strong smell of problably detergent or old smoking not good. ALL others very good
Stayed 1 night in Mar 2018

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

WIlliam, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Very convenient location and easy access to airport, restaurants and major attractions. Facilities are all new and clean and stuffs are friendly. Space to improve on the breakfast offered.
Stayed 2 nights in Jul 2017
Response from Den N. on Feb 21, 2018
Dear William, Many thanks for your kind comments to us and we are happy that you had a great stay at our hotel. We look forward to your return so that we could bring you another wonderful stay. Best regards, Den N.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent for the business traveler
Clean rooms. Attentive staff. Stayed 10 days for business and had no complaints.
Stayed 8 nights in Jul 2017
Response from Den N. on Aug 14, 2017
Thank you for your kind comments to us and we are happy that you had a great stay at our hotel. We look forward to your return so that we could bring you another wonderful stay. Best regards

8/10 Good

bhagwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place where Google works.
On business with meetings with a local utility company.
Response from General Manager on Feb 28, 2017
Dear guest, Warm greetings from Sheraton Grand Beijing Dongcheng Hotel and thank you for taking the time to complete the questionnaire regarding your most recent stay with us. Thank you very much for your encourage . We will work hard and apply good service continually. We are looking forward to welcome you back to the Sheraton Grand Beijing DongCheng Hotel .

10/10 Excellent

Marianne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Bejin
It was my first time in China, and staying at this hotel, have made my visit very enjoyable. Fantastic staff! Thank you.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Huei, Singapore

Average, a little pricey in view of the condition
Near to my meeting place

10/10 Excellent

sunny, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. A lot of nice food close by.
We are 4 people in our family. The hotel bed is double size. Good for one Adult and one kid. Very clean room and big. Love it.

10/10 Excellent

Mirta, Rochester Hills, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great location for business travel. Restaurants, park and supermarket close to the hotel. Efficient staff. Beautiful room and bathroom. Excellent!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was very spacious & modern but far too busy & noisy.

10/10 Excellent

Benjamin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel, good service, got upgraded! Nice!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Excellent hotel. great service.

10/10 Excellent

YI-CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay is awesome! But around the bath tub, there is some sticky dirt...

10/10 Excellent

Kathy, Walla Walla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing concierge staff
We stayed with a group of seven for the 2015 World Track championships. None of us had ever been to China and most of us don't travel internationally very often. We were a big messy loud group of Americans and the staff at the Sheraton treated us so graciously. The concierge staff especially helped us. Thank you so much to all of them.

10/10 Excellent

Elmer J Fudd

Liked: Cleanliness, staff & service, room comfort
Quick stayover
The hotel was easy to find and we checked in with ease. The staff were the best part of the experience. When we got to the room we were met by the usual high standards of a Sheraton. The only grumble was that the WiFi was troublesome and we had to pay for a troublesome service. Other than that, it was a fab experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
good rooms, good location and well maintained - was there for business and it did the job

10/10 Excellent

Larr

Liked: Cleanliness, staff & service, room comfort
A most pleasant visit.
A western cultural oasis that was both a jolt and a welcome change, after three months in rural China. The multicultural amenities made the transition easier and especially the food choices which allowed sampling of old favorites as well as the daily Asian options that have been my staples and prefered choice for these last few months. Overall a most pleasant visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hardware good; software (i.e. people) so-so
My overall experience and rating of this hotel would be five stars if I didn't receive several text messages about "beautiful" girls and their implied "services" on my international mobile phone shortly after checking into this hotel...

8/10 Good

james, vancover bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel
Great hotel but in a commercial district. For a visitor to China the location wasn't ideal

8/10 Good

AW, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Sheraton just need consistency
Was here for business trip with a colleague. Due to delay I checked in at 5AM. I book through hotels.com and the confirmation state include breakfast. But my colleague said during checkin they said it didn't, weird. Overall design was nice, finishing is not bad too quite luxury. The pathway can be confusing and not enough direction signage. Hotel location on the address is written North East third ring road, but geographically it's on the middle of North third ring road. The surrounding is office and there are some nice restaurant nearby, plus there is a cinema nearby too. But location wise is a bit uptown, however not far from Chaoyang Wai. Room design and size was nice. Here's some pro and con. Pro Room is nice. Clean layout. High tech media hub that is hidden nicely. Amenity is nice. Walk in rain shower, gotta love those. The rest are just great, clean and functional like a Sheraton should. Con Bathroom design is weird, there was 2 doors, no locks and it doesn't close tightly. The rainshower leaks badly to the main bathroom, I guess the rubber seal is not enough and you just have to make a fortress of towels. Last the walls are paper thin and you can hear the water running through the walls in the morning, if your neighbor take a shower. There is a small place for soap in the shower, but it's really small. All of these issue are hardware, so I doubt they can fix it. So just best to know your way around it. Here's a small thing, I put my pajamas on the bed and when they were cleaning the bed. Instead of putting it back on the bed, they just left it on the table. Something the housekeeping or a bit of training can work on, I've experienced this in other hotels where housekeeping would help fold and put my pajamas back nicely on the bed. They did do it on the second day, just training and consistency is needed. On a final room note, the housekeeping push the bell notoriously like 3-4 times non stop on Sunday 10AM asking if there is laundry, I thought they are suppose to bell once and wait a bit instead of pushing non stop. I know there are a lot of rooms to serve, but at least wait a bit? Again, training. Breakfast was good and decent, many options. Including the Sheraton signature restaurants. There seems to be 3-4 restaurants. But didn't have time to try it this round. Though the kitchen counters could use cleaning a lot, as it gets really messy all over the place due to volume of people eating. They should assign someone to just keep cleaning, otherwise the furniture and kitchen will stain over time. They don't proactive serve coffee, so you need to look or ask; then some time they serve you the coffee without spoon. So just some training a will fix this quickly.