Posted Dec 3, 2016 on Hotels
Central heating temperature setting was not operational, only on and off. Even when it was shut off, the room was extremely hot and I had to open the window to cool the room down. However, with the window open, you hear the construction banging noise in the middle of night and air pollution coming into the room. So it wasn't able to sleep during my stay there. Also, the toilets and drainage were constantly making flushing noise and emitting unbearable sewage smell from time to time. It was totally disgusting because the room was hot and it smelled like a dirty washroom.
I've been complaining about the heating and cooling inssues for the past 10 years! They still haven't fixed it for some of their rooms. This is a 4 star hotel and the condition of the room from time to time is worse than a 2 star. I think the issue with the heating is it's centrally controlled and the thermostat must locate in a cooler part of the building. When I complained to the reception during my check out, she was laughing and didn't take me seriously.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your stay at Swissotel Beijing. We appreciate your repeated stays at our property. I am sorry the heating and cooling system were still not acceptable to you. Unfortunately most older hotels in Beijing carry a two pipe system which only allows either cooling or heating to work during different seasons. I always advise my guests either to shut off the air conditioning or open the window when the pollution permits. We also have a thermostat control which can lower the heating element and allow for some heat if you do not want a very cold room.
Thank you again,