Ratings based on 146 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from San Francisco, CA
Nice hotel with very good amenities, poor servicePosted Jul 23, 2016
Pros: Location is good. Close to shopping and restaurants. Hotel amenities are very good. Huge swimming pool but you have to wear a swim cap. Clean rooms.
Cons: Hotel staff needs to improve their commitment to servicing the customer and not make something difficult that is so minor.
Location: Location is good. Close to shopping and restaurants. Didn't use any public transportation as I was on a short trip with a private tour guide & driver
I have always been pleased when staying at a Marriott hotel in the U.S. This is my 2nd international stay. First one was in Manila back in 2000 and that stay was very good. Although the 2-bedroom executive apartment was very spacious, there are some things I did not like. 1. Front desk staff was not helpful or very professional. When entering the room, I noticed that the sofa was not a sofa bed as advertised in the Expedia website. Needed a sofa bed because there was 6 of us. The bedrooms only had a single king bin each. Called down to the front desk and spoke to the same guy who checked us in, and told him we are missing a sofa bed. He said the executive apartment that he upgraded us for free does not come with one. "OK, so give us an apartment that has one. Sorry, we are completely sold out of rooms with a sofa bed. OK, then give me at least one roll-away bed. Well, that will cost you extra per night. I don't think so, you owe it to me." Long story short, I had to prove that I am owed a sofa bed so that I would not have to pay for a roll-away. Showed the Expedia website details on my laptop and he finally believed me. Later at the front desk, I recalled to him that he was only giving me 4 free daily breakfasts when I actually confirmed 5 guests. He said he couldn't because only 4 are included per their policy. A woman staff member overheard the conversation and said it was okay since 3 of the guests are children - now that is the type of service I expect
by A verified traveler
Inept managementPosted Jul 17, 2016
This stay was a huge disappointment, compared to three years ago. The most troubling was the inability of management to keep the hotel smoke-free as proclaimed by Marriott. Our repeated complaints about smoking by a neighboring guest were treated more like a bother, and management was unwilling to deal with the violation.
by A verified traveler from palo alto, ca
Luxury apartment livingPosted Jul 10, 2016
Stayed at a 2-bedroom suite. Pleasantly surprised by the size and condition of the rooms. Well equipped kitchen, but didn't cook any meals since there are so many great places to eat in the area. Convenient location. Great place to host family and friend visits. Very courteous and helpful staff.
by A verified traveler from Toronto, Ontario, CANADA
Great hotel for familyPosted Jul 8, 2016
Great location in a busy part of town and perfect for a family of four. The reception was friendly and spoke English and checked us in efficiently. The room was nice and large with every comfortable beds and duvets and pillows. Washrooms were gorgeous and well maintained as was the kitchen. Great hotel overall.
by A verified traveler from Costa Rica
Very good hotel in downtown BeijingPosted Jun 24, 2016
Nice location, fast check in and check out. The staff very good
by A verified traveler from Ecuador
Great Hotel!!Posted May 31, 2016
The location is perfect for sightseeing or shopping, most great places are withing walking distance. The room was very big and comfortable with a living room, kitchen and bathtub. Breakfast was delicious and very varied. Hotel staff was very attentive and help you book tours or with directions. We had a great time and would definitively recommend it.
by A verified traveler from Sydney Australia
Very comfortable hotel in great locationPosted Apr 24, 2016
The hotel was perfect for a family of 5 . We had a really spacious apartment . The location is ideal with only a short walk to the Forbidden City. The subway is also right on the doorstep.
by A verified traveler
地點不錯Posted Apr 22, 2016 on Hotels
by Hannah Sun Hae from 서울
perfect place to stay:)Posted Apr 19, 2016 on Hotels
정말 괜찮은호텔! 왕푸징역에서 걸어서 5분정도이고 처음 찾을때 건물 뒷면에 있다는것만 기억하면 찾기어렵진 않은실꺼여요. 깨끗하고 넓고 무려 에어컨 4개에 화장실만 3개 (변기2 샤워1). 침구도 무척 푹신하고 깨끗하고 주변에 아침식사하기좋은 식당들이 많아서 조식은 안하셔도 될꺼여요! 꼭 다시가고 싶은 북경여행을 만들어준 호텔
by MISS VIPAVADEE from Bangkok
Impress at Imperial Marriott !!!Posted Apr 19, 2016 on Hotels
Thanks for Mr. Kevin, who upgraded the room for us. We got room at highest floor which was very large, quiet, clean and good smell. The hotel location is great. It's near Wangfujing street. Everything perfect! We will come back here again, of course.