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The staff was absolutely amazing! My favorite part of staying at St Regis.
Carolina
Stayed 3 nights in Feb 2024
Response from The St.Regis Beijing Butler Team on Mar 5, 2024
Dear Carolina, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
Response from The St.Regis Beijing Butler Team on Feb 26, 2024
Dear Mr. Grant, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
Response from The St.Regis Beijing Butler Team on Jan 18, 2024
Dear Lawrence, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 Excellent
Zhaonan
Traveled with family
Jan 3, 2024
Liked: Amenities
Zhaonan
Stayed 4 nights in Dec 2023
Response from The St.Regis Beijing Butler Team on Jan 18, 2024
Dear Zhaonan, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
Response from The St.Regis Beijing Butler Team on Dec 4, 2023
Dear Ali, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.
The last time I stayed at the St. Regis Beijing was 19 years ago. The hotel is still in very good shape, although showing its "wear" in places. That being said, service is excellent and offerings plentiful. The location can't be beat and I would still consider it a "grande dame" of Beijing hotels.
Shen
Stayed 1 night in Sep 2023
Response from The St.Regis Beijing Butler Team on Oct 9, 2023
Dear Mr. Shen, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.The St.Regis Beijing Butler Team
2/10 Terrible
Rishi
Sep 23, 2023
Rishi
Stayed 2 nights in Sep 2023
Response from Oliver Achatz on Sep 25, 2023
Dear Rishi,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver Achatz General Manager
Buffet staff very poor on how to service their hotel customers. Rooms ok but certainly no St Rigis standard. Not many other services and cafe
Robert
Stayed 1 night in Sep 2023
Response from Oliver Achatz on Sep 12, 2023
Dear Robert,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver AchatzGeneral Manager
The butlers at the hotel prepared a cake and decorations in our room for our anniversary. The staff were very nice. The pool and the hot tubs were great. The breakfast was the best I have had in Beijing.
This property is aging, condition showing signs of wear and tear, dark inside, carpeting, shower inside a tub versus separate stall, tight room space, heating difficult to control in room and in meeting room. Overrated.
It was a good experience overall. However, the butler service is not as warmth as St Regis in BKK that we normally stayed. But I will still go back there considered its location, condition and facilities of hotel
The staff and service were fantastic. Check in was very efficient; I arrived several hours before check in time and they gave me a great room early. The concierge team was very helpful in setting up private guides & drivers for sightseeing. The location was very convenient. Would definitely stay here again when returning to Beijing.
Jeremy
Stayed 4 nights in Nov 2019
8/10 Good
Verified traveler
Business traveler
Oct 24, 2019
Liked: Cleanliness, staff & service, room comfort
Service is very good, facilities might need to be upgraded a bit
Nice hotel but room smell bad. The hotel is well located
Verified traveler
Stayed 1 night in Jul 2019
Response from Joyce Li on Jul 25, 2019
It was with disappointment that I read your feedback in regards to your recent stay at The St.Regis Beijing. I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations.
We, as a St.Regis Hotel has always taken great pride in the recognition that our staff receive in regards to the service & quality they provide. But, at the same time I was saddened to read the various shortfalls that you have experienced during your stay. Please be assured that this is unrepresentative of the service & quality we provide, and that this has not been an issue in the past. A complete review is under way and the related departments concerned have been addressed.
Even though the frustration of your stay can be felt within your comments, I would welcome the opportunity to have the chance to show that your experience does not in any way represent the usual high standard of service we provide to our guests. In doing so, if you were to visit Beijing again I would welcome the opportunity to personally over see your reservation. To this end, I would ensure a flawless visit and extend to you the traditions of St.Regis service.
Once again, please accept my sincere apologies and I look forward to having the opportunity to welcoming you back to The St.Regis Beijing.
I look forward to hearing from you in the not too distant future.
The staff tries their best to make you feel at home and please you. The hotel itself needs a renovation. The couches are dirty with stains and not to mention the carpet have huge wet stains in the main dining area. The staff in the dining area need more training in how to serve. Neil at concierge made up for the stay. His professionalism and care go above and beyond.
The location of the hotel is great and in a quieter street. I had stayed at this hotel 3years ago and enjoyed it so much wanted to stay there again. However, the hotel hadn’t updated itself and looks very worn out. The butler service might as well be non-existent, they really don’t speak English. The service isn’t typical St. Regis, I have stayed at many throughout the world. The food at Daniel’s is still good though. For about the same price I am staying at Park Hyatt, a world of difference.
Lovely amenities. Loved the hot springs soaking tubs in the spa! Our room was a tad disappointing. Nice enough, but older and not a shout out for a five star hotel. Couldn't afford bufet breakfast (USD$45!) for my daughter and me, so we ate at the Starbucks across the street.
Great experience in Central Beijing. I especially enjoyed the happy hour.
Verified traveler
Stayed 2 nights in Dec 2017
8/10 Good
GORDON
Dec 2, 2017
Liked: Cleanliness, staff & service, room comfort
An Expected 5 Star Hotel! Nothing to Shout About.
Good brand but hotel is slightly old and dated. Lots more choices for this price. The area around hotel was quiet and dead. Not much happening. Service was as expected of a international 5 star property. Nothing to complain, but also nothing to shout about!