Indoor pool

Reviews of The St. Regis Beijing

5 out of 5
The St. Regis Beijing
21 Jianquomenwai Street, Beijing, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 140 reviews" "
Rating 8 - Good. 32 out of 140 reviews" "
Rating 6 - Okay. 9 out of 140 reviews" "
Rating 4 - Poor. 3 out of 140 reviews" "
Rating 2 - Terrible. 4 out of 140 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tiong Ho Brad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very friendly front desk stuff while checking in.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! My favorite part of staying at St Regis.
Stayed 3 nights in Feb 2024
Response from The St.Regis Beijing Butler Team on Mar 5, 2024
Dear Carolina, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 Excellent

Edward, Ft. Simpson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating and respectful
Stayed 5 nights in Jan 2024
Response from The St.Regis Beijing Butler Team on Feb 26, 2024
Dear Mr. Grant, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, professional service
Stayed 3 nights in Jan 2024
Response from The St.Regis Beijing Butler Team on Jan 18, 2024
Dear Lawrence, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 Excellent

Zhaonan

Traveled with family
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from The St.Regis Beijing Butler Team on Jan 18, 2024
Dear Zhaonan, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Nov 2023
Response from The St.Regis Beijing Butler Team on Dec 4, 2023
Dear Ali, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.

10/10 Excellent

ANA

Stayed 1 night in Oct 2023

10/10 Excellent

Shen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a "Grande Dame"
The last time I stayed at the St. Regis Beijing was 19 years ago. The hotel is still in very good shape, although showing its "wear" in places. That being said, service is excellent and offerings plentiful. The location can't be beat and I would still consider it a "grande dame" of Beijing hotels.
Stayed 1 night in Sep 2023
Response from The St.Regis Beijing Butler Team on Oct 9, 2023
Dear Mr. Shen, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.The St.Regis Beijing Butler Team

2/10 Terrible

Rishi

Stayed 2 nights in Sep 2023
Response from Oliver Achatz on Sep 25, 2023
Dear Rishi,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver Achatz General Manager

2/10 Terrible

Robert

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Buffet staff very poor on how to service their hotel customers. Rooms ok but certainly no St Rigis standard. Not many other services and cafe
Stayed 1 night in Sep 2023
Response from Oliver Achatz on Sep 12, 2023
Dear Robert,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver AchatzGeneral Manager

10/10 Excellent

ben

Stayed 1 night in Jul 2023

6/10 Okay

PIK FAI

Stayed 4 nights in Apr 2023

10/10 Excellent

Ivone

Stayed 9 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butlers at the hotel prepared a cake and decorations in our room for our anniversary. The staff were very nice. The pool and the hot tubs were great. The breakfast was the best I have had in Beijing.
Stayed 1 night in Jul 2021

4/10 Poor

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This property is aging, condition showing signs of wear and tear, dark inside, carpeting, shower inside a tub versus separate stall, tight room space, heating difficult to control in room and in meeting room. Overrated.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are kind of old and room design is not up to standards, in terms of space optimisation. Improvement needed!
Stayed 9 nights in Dec 2019

8/10 Good

Panya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience with Beijing St Regis
It was a good experience overall. However, the butler service is not as warmth as St Regis in BKK that we normally stayed. But I will still go back there considered its location, condition and facilities of hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend the St. Regis Beijing
Quick stop in Beijing on our way to the Great Wall. Fabulous hotel. Reasonably priced. Very good service. Excellent breakfast buffet.
Stayed 1 night in Nov 2019

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff & service
The staff and service were fantastic. Check in was very efficient; I arrived several hours before check in time and they gave me a great room early. The concierge team was very helpful in setting up private guides & drivers for sightseeing. The location was very convenient. Would definitely stay here again when returning to Beijing.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Service is very good, facilities might need to be upgraded a bit
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nobody speaks English. Ordering sparkling water or a nail kit takes forever. Getting old.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Service was outstanding.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
staff was incredibly helpful at arranging trip to great wall and other tourist venues. Facilities were top notch
Stayed 1 night in Aug 2019

10/10 Excellent

Alexi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Lobby. Beds was comfortable. Room had a funny smell
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel but room smell bad. The hotel is well located
Stayed 1 night in Jul 2019
Response from Joyce Li on Jul 25, 2019
It was with disappointment that I read your feedback in regards to your recent stay at The St.Regis Beijing. I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. We, as a St.Regis Hotel has always taken great pride in the recognition that our staff receive in regards to the service & quality they provide. But, at the same time I was saddened to read the various shortfalls that you have experienced during your stay. Please be assured that this is unrepresentative of the service & quality we provide, and that this has not been an issue in the past. A complete review is under way and the related departments concerned have been addressed. Even though the frustration of your stay can be felt within your comments, I would welcome the opportunity to have the chance to show that your experience does not in any way represent the usual high standard of service we provide to our guests. In doing so, if you were to visit Beijing again I would welcome the opportunity to personally over see your reservation. To this end, I would ensure a flawless visit and extend to you the traditions of St.Regis service. Once again, please accept my sincere apologies and I look forward to having the opportunity to welcoming you back to The St.Regis Beijing. I look forward to hearing from you in the not too distant future.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

SMT, Guangzhou, China

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and beautiful hotel. I was disappointed they didn't seem to have a local Bloody Mary recipe.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Ying

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff tries their best to make you feel at home and please you. The hotel itself needs a renovation. The couches are dirty with stains and not to mention the carpet have huge wet stains in the main dining area. The staff in the dining area need more training in how to serve. Neil at concierge made up for the stay. His professionalism and care go above and beyond.
Stayed 1 night in Dec 2018

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't complain about anything even though I wish there a little more snacks.
Stayed 1 night in Nov 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. I loved my room and bed. The staff was very attentive.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property & nice rooms. Great breakfast with a lot of variety from many cultures
Stayed 4 nights in Oct 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally somewhere to stay in Beijing
Great hotel.
Stayed 2 nights in Oct 2018

4/10 Poor

Malea88, Los Angeles

Liked: Room comfort
Disliked: Property conditions & facilities
The location of the hotel is great and in a quieter street. I had stayed at this hotel 3years ago and enjoyed it so much wanted to stay there again. However, the hotel hadn’t updated itself and looks very worn out. The butler service might as well be non-existent, they really don’t speak English. The service isn’t typical St. Regis, I have stayed at many throughout the world. The food at Daniel’s is still good though. For about the same price I am staying at Park Hyatt, a world of difference.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, but has strengths and weaknesses
Lovely amenities. Loved the hot springs soaking tubs in the spa! Our room was a tad disappointing. Nice enough, but older and not a shout out for a five star hotel. Couldn't afford bufet breakfast (USD$45!) for my daughter and me, so we ate at the Starbucks across the street.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel everything was clean and we'll appointed
Stayed 1 night in Jan 2018

10/10 Excellent

Afzal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Beijing
Great location, awesome service and amenities.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in Central Beijing. I especially enjoyed the happy hour.
Stayed 2 nights in Dec 2017

8/10 Good

GORDON

Liked: Cleanliness, staff & service, room comfort
An Expected 5 Star Hotel! Nothing to Shout About.
Good brand but hotel is slightly old and dated. Lots more choices for this price. The area around hotel was quiet and dead. Not much happening. Service was as expected of a international 5 star property. Nothing to complain, but also nothing to shout about!
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017