Ratings based on 55 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
5 out of 5
by A verified traveler

Good choice in Beijing CBD.

Posted Oct 23, 2016 on Hotels
Excellent location, good lobby for meetings, hotel extended my checkout time so I could take extended morning meeting, then back and leave for airport after midday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location & excellent customer service

Posted Oct 16, 2016
I booked for my parents! They love it. Especially the bed sheet is clean
Comment from Hotel Management
Oct 21, 2016 by Frank Li - Executive Assistant Manager , Hotel Management
Dear Client Thank you very much for staying with us. Your comments is highly appreciated. We are looking forward to welcome you back soon in Beijing. Yours Frank Li Executive Assistant Manager The St Regis Beijing
5 out of 5
by A verified traveler

Convenient and great hotel

Posted Sep 27, 2016 on Hotels
Travelled for business. Hotel had everything that was required and location was convenient.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear valued traveller, Thank you very much for the nice post you wrote following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were satisfied especially with our service offerings and with the location of the hotel. Many thanks again for staying at The St. Regis Beijing. We hope to get the opportunity to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
4 out of 5
by A verified traveler

Posted Sep 22, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you very much for the nice rating following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing Many thanks again for staying at The St. Regis Beijing. We hope to get the opportunity to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you very much for the nice rating following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing Many thanks again for staying at The St. Regis Beijing. We hope to get the opportunity to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler

Great for business trip

Posted Sep 9, 2016 on Hotels
close to business area
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Dear valued Guest, Thank you very much for your comment following your last visit here at the St. Regis Beijing. It is much appreciated. The team and I are very pleased to read that you had a memorable stay at The St. Regis Beijing and that you were very satisfied with the location of the hotel. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
4 out of 5
by Enrique from Miami

5 Star for Service - 4 Stars for Facilities

Posted Jun 22, 2016 on Hotels
The St. Regis in Beijing is disappointing if compared to others such as in Miami or Mexico City. The room was small and the bathroom smaller. There is no shower and only a tub. The Shangri-la gets you more room for your dollar.
Comment from Hotel Management
Jun 28, 2016 by S Schmid, Hotel Management
Dear Enrique, I would like to take this opportunity to thank you for your comment posted on Expedia, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to improve our operation and guest service. Please be informed that we offer our guests to choose between several different room categories up to their specific needs demands. The room types differentiate in size and additional amenities. I hope that we will have the opportunity to welcome you back soon in the St. Regis Beijing so you can try one of our other rooms during your next stay. Warm regards Steven M. Schmid Executive Assistant Manager
4 out of 5
by A verified traveler

Convenient location to the silk market.

Posted Jan 3, 2016
Pros: It is very pretty and has a variety of restaurants to choose from. It is conveniently located.
Cons: The service. I was surprised how poor it was given that the St. Regis is supposed to be known for impeccable service.
Location: Shopping.
We stayed there over New Year's Eve. It's very pretty, but the service was disappointing. We were given 2 different room types on 3 different floors, even though the hotel was nowhere near full. The special touches (folddown service in the evening, treats on the pillow, doorman service when you come in or go out, prompt service in restaurants) were lacking, which was a surprise given the reputation of the hotel. I paid more for these rooms than at a comparable hotel in Beijing where the service was much better, the rooms were larger, and we were all together.
Comment from Hotel Management
May 31, 2016 by SSchmid, Hotel Management
Dear valued guest, I would like to take this opportunity to thank you for your comment posted on Expedia, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to improve our operation and guest service. I have learned from your comments that we did not have met all your expectations. Please accept my sincerest apologies for some disappointment caused. We have taken note of your commentsand be assured that this was addressed and has been rectified in the meantime. Again I sincerely thank you for your valuable feedback and recommendation which is much appreciated and hope still to get the opportunity of welcoming you back the next time you visit the North China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager