Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Japan

洗練された都会のホテル

Posted Apr 13, 2016
Pros: バトラーサービスは、無料でコーヒーや紅茶をいつでもリクエストできるので便利。 浴室の掃除が行き届いていて、タオルの数も多く清潔。アメニティの補充もきちんとしている。 天宝閣の中華は、私は北京で一番おいしいと思う。滞在中に他の有名ホテルの中華に言ったが、あまり口には合わなかった。
Cons: できれば、コンシェルジュやバトラーの英語がもう少し流暢だとありがたい。また、雑技などの時間や場所を聞いたが、多くの情報を持っておらず、もっと勉強してもらいたい。ビジネス客が多く、観光のことを聞く客が少ないのであろうか?
Location: 地下鉄の建国門に近い。現在、北京は流しのタクシーは少なく、渋滞も多いので地下鉄での移動が便利であるが、地下鉄を2路線利用できるので、どこにでも行きやすい。
落ち着いて優雅な雰囲気のホテル。北京に滞在するときはほとんどセントレジスを利用。昼間は多くの人がコーヒーラウンジを利用しているが、大きな話声は聞こえず、ロビーが落ち着いている。いつもながらロビーに使っているフレグランスが良い。スタッフも対応が丁寧。以前と比べると廊下ですれ違ってもにこやかに挨拶されるようになった。中国では珍しく、気持がよかった。値段も高いが、北京で一番好きなホテルである。
Comment from Hotel Management
May 21, 2016 by S. Schmid, Hotel Management
Dear Cocopeli, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied especially with the comfort of your room, our Celestial Court Restaurant and with our signature St. Regis Butler Service. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
4 out of 5
by A verified traveler

Convenient location to the silk market.

Posted Jan 3, 2016
Pros: It is very pretty and has a variety of restaurants to choose from. It is conveniently located.
Cons: The service. I was surprised how poor it was given that the St. Regis is supposed to be known for impeccable service.
Location: Shopping.
We stayed there over New Year's Eve. It's very pretty, but the service was disappointing. We were given 2 different room types on 3 different floors, even though the hotel was nowhere near full. The special touches (folddown service in the evening, treats on the pillow, doorman service when you come in or go out, prompt service in restaurants) were lacking, which was a surprise given the reputation of the hotel. I paid more for these rooms than at a comparable hotel in Beijing where the service was much better, the rooms were larger, and we were all together.
Comment from Hotel Management
May 31, 2016 by SSchmid, Hotel Management
Dear valued guest, I would like to take this opportunity to thank you for your comment posted on Expedia, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to improve our operation and guest service. I have learned from your comments that we did not have met all your expectations. Please accept my sincerest apologies for some disappointment caused. We have taken note of your commentsand be assured that this was addressed and has been rectified in the meantime. Again I sincerely thank you for your valuable feedback and recommendation which is much appreciated and hope still to get the opportunity of welcoming you back the next time you visit the North China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
3 out of 5
by A verified traveler from Los Angeles

Nice stay

Posted Aug 17, 2015
Pros: Location was close to what we needed.
Location: We wanted to be near the Silk Market as my daughter wanted to shop during the one night we were in town. The hotel was conveniently located for this.
The hotel is well located, if you want to go to the Silk Market. Otherwise, we found the hotel to be a little old and run-down. Nonetheless, we had one night in Beijing and the hotel suited our needs.
Comment from Hotel Management
May 30, 2016 by SSchmid, Hotel Management
Dear Mark, Thank you so much for the post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. I am happy to inform you that we already have completed several refurbish projects in the past months and that we continuously updating our product. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler

The best hotel in Beijing

Posted Jun 27, 2015
The best service! Will come back again!!! The best service! Will come back again!!! The best service! Will come back again!!!
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear valued guest, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied especially with service level in our hotel. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler from west coast usa

wonderfulness

Posted Jun 11, 2015
Pros: everything............
amazing..wonderful...grand...warm and inviting....loved it !
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear valued guest, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler from Katy,TX

Immaculate hotel!

Posted Jan 9, 2015
Pros: Almost everything
Cons: Food at restaurant was ok. The hotel drivers drive like maniacs!!
Beautiful immaculate hotel.Great location.Friendly staff.
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear Mary, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied especially with the location, or dining options and with the friendliness of our team members. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler from New York

Just my kind of hotel

Posted Dec 11, 2014
If there's another luxury hotel that I would like to stay in for my next holiday, it would be at St. Regis. I appreciated the mini clothes dryer that they have in the changing room area after I had a swim. I also loved the fact that the room provided an iPhone compatible speaker so I was able to play my jazz christmas music which made my stay so memorable. I enjoyed every minute of my stay there.
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear Ann, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied with our offerings. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler

Posted Oct 13, 2014
Cons: Breakfast was great - but very pricy
Hotel was great. Rooms are small, but well equiped and comfortable. Right downtown within walking distance of subway and Silk Market.
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear jkidd, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied especially with location of our hotel. Please be informed that we provide several different room types which vary in size, up to your specific needs. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
3 out of 5
by A verified traveler from Los Angeles

Its just Ok

Posted Jul 2, 2014
Cons: Exterior, hallways and Spa feel dated.
The hotel has many areas for improvement, the reception staff dont speak good english and it was slow at making checking in. The hallways to the hotel, the exterior and the Spa facilities feel dated, they need to make a remodel. The garden grounds need to be keep better they are not well mantained. The food at the chinese restaurant very poor, the food at the cafeteria is good. The concierge is very nice and very helpfull. Overall its OK, nothing compared to a St Regis property in USA or Europe but for CHina its ok.
Comment from Hotel Management
May 21, 2016 by S. Schmid, Hotel Management
Dear Gabe, I would like to take this opportunity to thank you for your comment posted on Expedia, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to improve our operation and guest service. I have learned from your comments that we did not have met all your expectations. Please accept my sincerest apologies for some disappointment caused. We have taken note of your comments and addressed them to the relevant department heads who have in the meantime followed up and rectified the points mentioned, I am pleased to read that you were very satisfied with the service provided by our Concierge Team. Again I sincerely thank you for your valuable feedback and recommendation which is much appreciated and hope still to get the opportunity of welcoming you back the next time you visit the North China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager
5 out of 5
by A verified traveler

An oasis of tranquility in a hectic city

Posted Jun 29, 2014
Pros: Location, decor, facilities. Generous late checkout.
Location: The Silk Market is a 10 minute walk, Tiananmen Square and the Forbidden City a 10 min cab ride. The often overlooked National Museum is close by.
I stayed at the St Regis in 2002 and again in 2014 for a weeklong business trip in Beijing. The central location is convenient as this expanding metropolis can be challenging to get around. The room was large, clean and comfortable. Gym and pool are first rate as are the two restaurants we used and the spacious lounge which is suitable for meetings. The staff is attentive and motivated.
Comment from Hotel Management
May 20, 2016 by S. Schmid, Hotel Management
Dear valued guest, Thank you so much for the nice post you wrote on Expedia following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you have enjoyed your stay at The St. Regis Beijing and that you were very satisfied especially with the location of our hotel, our Health Club and with the attentiveness of our team members. Many thanks again for staying at The St. Regis Beijing. We are looking forward to welcome you back soon the next time you visit the Northern China region. Kindest regards, Steven M. Schmid - Executive Assistant Manager