Ratings based on 149 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Therr was no a/c could use ceiling fans.

Posted Apr 10, 2017
This hotel was very nice. The staff very courteous and helpful. The only negative was there was no air conditioning, I did not sleep well due to the room being warmer than I prefer.
2 out of 5
by A verified traveler from Singapore

Central location, disappointing stay

Posted Mar 20, 2017
Pros: Central location, close to other business centers and shopping malls
Cons: Staff training and internal communication - doesn't feel like staff knows what is going on with AC or wifi and everyone is improvising a response
Location: Kerry Center has a variety of restaurants, shops and supermarket. Very convenient.
First time staying while on work trip. Stayed for 5 nights and checked out on Sun. Quick check-in, friendly reception. Room is a little dated but clean and comfortable bed. Wifi not working for 2 days and unstable for most part. No AC or ventilation for half my stay - was informed it's a state regulation to turn off AC during winter and only heater is available, only solution was to open windows for ventilation (and typical air pollution). Key card didn't work twice on last day and requested for replacements - issue was caused by my trip extension confirmed before arrival in Beijing, the room type for 4 nights was different from the last night. On Sun 12am when I returned to my room and was stuck outside, I was informed by staff, Alex the cause of the issue and that I had 2 options, either to pack and move out then to another room type or pay the balance to stay in the same room. Not ideal as it is a late notice and inconvenient to move when I'm to check out a couple hours later. He said I should have received a call earlier to notify of these options but I was around till noon and didn't get a call or message. Also, the receptionist had confirmed my room type for the whole trip till Sun check-out. I was not pleased and requested to speak to the Guest Relations Manager instead. He later came back with a replacement key card and mentioned the hotel will extend a free upgrade to stay in the same room this time, but the damage was done - wifi, AC, staff...
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Jan 13, 2017
Good value for money. I like the location and the friendliness of the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2016 on Orbitz
Pros: Great centralised location and near subway stop
Cons: Hotel is closing next month. Very sad to learn this.
Good value for money.. well trained staff. Access to indoor tennis court and indoor swimming pool and gym.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2016 on Orbitz
Good value for money and excelkent location for moving around the city via subway system
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 4, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 18, 2016 on Hotels
5 out of 5
by Peter from Canada

Traders- highly recommended

Posted May 22, 2016 on Hotels
Been many times. Very nice hotel and the traders club lounge is great. There is no pool but you can use the superb pool facilitues of the China World Trade next door. Downside is the area is very expensive for food/shopping.
3 out of 5
by Jamie

Internet and Room Location

Posted Apr 26, 2016 on Hotels
I've stayed here a number of times. The location is decent for business travel but the internet really lets the place down. The wifi was super slow on all my devices making it hard work and communicate with business partners and family. I also had trouble arranging a quiet rook location. I requested a quiet room on my reservation and again when I checked in and they still tried to place me a noisier location. I sorted it out eventually but don't want the hassle when I am traveling overseas. I have stayed here several times now and will consider other hotels in the future.