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Reviews of Wanda Realm Beijing

5 out of 5
Wanda Realm Beijing
No.18A Shijingshan Road, Shijingshan District, Beijing, Beijing

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 110 reviews" "
Rating 8 - Good. 35 out of 110 reviews" "
Rating 6 - Okay. 15 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ying

Traveled with family
Disliked: Property conditions & facilities
Definitely not a five star hotel. The service is not good, the reception was not friendly at all. The room is old, not in good condition.
Stayed 3 nights in Jan 2024
Response from Owen on Jan 18, 2024
Dear guest, thank you for staying at Wanda Realm Beijing. We are very sorry for the inconvenience caused to you. First of all, thank you for your understanding of our hotel, which has been open for more than 10 years. We have been carefully maintaining the facilities and equipment of the guest rooms. Sorry again for the inconvenience, but please be assured that this is not our true level of service. We look forward to seeing you again so that we can show you our true strength. Wish you a happy life.

10/10 Excellent

YAO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two weeks November 2023 and we stayed in the executive suite and it was perfect for us. It was clean, quiet and the service was amazing! If you plan to stay for more than a few days i highly recommend the executive suite (worth it). There is a lounge with complimentary breakfast, snacks/dessert and coffee. It was really comfortable.
Response from Owen on Jan 18, 2024
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

4/10 Poor

jingyi

Liked: Staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Allan, Yantai, China

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The priperty is classy and well kept. The buffet for breakfast was very good. Coffee was lacking in room. The tea bage coffee version produces very weak coffee. AC unit had the room temperature set at 25 c and often climbed to 30c. Uncomfortable when its that hot and the windows are locked so not able to open to get releif from the heat.
Stayed 2 nights in Nov 2019
Response from sally on Nov 21, 2019
Dear guest, thank you for you stay in Wanda Realm Beijing, we are really sorry for all of those inconvenient and we have pass all of those to related department, looking forward of your coming back again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from sally on Nov 21, 2019
尊敬的客人您好，感谢您选择入住北京万达嘉华酒店并留下您的积极评价！北京万达嘉华酒店一直致力于向所有的客人提供优质、贴心的服务。再次感谢您对酒店的支持和关注，期待您的再次光临！

10/10 Excellent

Keith, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far quite good. Room are nice and clean enough. Reception is also helpful
Stayed 3 nights in Aug 2019
Response from Sally on Sep 23, 2019
Dear Guest, Thank you for your support and comments.

6/10 Okay

Jo

Stayed 1 night in Aug 2019
Response from Sally Song FOM on Sep 5, 2019
Dear guest, Greetings from Wanda Realm Beijing and thank you for chosen our hotel as your accommodation form during your recent trip in Beijing. Thank you for spending your time to let us know your valuable feedback which may help us to enhance our service and product. Refer to your comments about the issue you encountered, we apologize for the inconvenience during your stay. We hope this will not affect your overall opinion about our hotel and you will come back to the hotel and allow us to have the opportunity to serve you again in the near future. Please feel free to contact Director of Rooms of the hotel directly if there is anything I can assist with at any time. Best regards,

6/10 Okay

Jose

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were cigar ashes in the room with a lot of smoke smell and this was a non smoker room. No airport shuttle service, lots of things in the food menu were not available.
Stayed 5 nights in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
The concierge service could be improved further. The guy attended to me kind of disappeared after he made the call for a taxi upon my request. However I was waiting not knowing that the taxi has actually arrived.
Stayed 2 nights in Jun 2019

8/10 Good

Roberto, Santiagp, Chile

Business traveler
Liked: Cleanliness, staff & service
I did like the hotel. Nice dinning room. And oof breakfast
Stayed 3 nights in Mar 2019
Response from Sally of Wanda Realm Hotel on Sep 28, 2019
appreciated for your kindly review and comments, best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Fu, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the business traveller. Near subway station.
Stayed 1 night in Nov 2018
Response from Sally of Wanda Realm Hotel on Sep 28, 2019
Thank you for your commented and best regards

4/10 Poor

Verified traveler

Stayed 2 nights in Nov 2018

6/10 Okay

siwen

Liked: Cleanliness, room comfort
room ok, close to shopping mall, 1km to subway
very comfortable bed. others just so so. expensive too. with that money, the Holliday Inn Express Dongzhimen has a better room and much better location, also much cheaper, lol
Stayed 1 night in Aug 2018
Response from Reservation on Aug 28, 2018
Thank you for your choose our hotel,we will do better.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stephanie, from california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, comfortable!!!
Everything was comfortable and clean. Thank you to the staff for making our stay great.
Stayed 1 night in Jan 2018

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Location was good as the Hotel is part of a entertainment complex which includes a shopping mall and cinema. Room is reasonably clean. Wish the TV was HD quality ! This would have made the stay all the more perfect! There should also be more information available in the room about day trips to cultural sites in different languages and how to go about booking them.
Stayed 13 nights in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Below expectations
The room floor carpet was extremely dirty with hair and dirt. The bedroom slipper stuck with hair shortly after stepped in. The water tap was not functioning well. The kettle and tap were rusty. The toilet bowl stuck. Towels looked greyish and yellowish. It is definitely not an internationally accredited 5stars hotel. It should be considered a better one in China standard. The service was average and the breakfast spread did not change at all - can skip it.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly reduced price for this quality hotel

8/10 Good

Verified traveler

Wanda
Stayed here as it is near to Wu Ke Song Stadium. Far from the city but convenient to buy food as a shopping mall is just across the road.

10/10 Excellent

Hui Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Room comfort
New hotel but poor housekeeping and maintenance
I selected to stay in Wanda because it was relatively new. Unfortunately to poor standard of housekeeping and maintenance spoilt the stay. The daily housekeeping service is poor. I don't get properly replenishment of toiletries and towels, neither did they wah the used cups. I see shoe mark on my pillow and the carpet is not vacuumed. On maintenance, the floor surface in the shower box is badly eroded, the washing basin has cracked and there is a hole on the wall at the entrance. There was also an incident when the water supply was cut while my wife was having a shower.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, helpful staff
The staff were wonderful, very friendly, booked tours and cabs for us in Chinese. We had no language difficulties do to the staff assisting us.

8/10 Good

G, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the neighborhood
Booked the Wanda Realm due to it's location close to a conference facility. I appreciated the price and was upgraded to a suite which was very welcome. I did not eat at the hotel so I cannot comment on the food but the room was very well appointed and clean. Internet was decently fast.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LIANG, BEIJING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
GOOD

4/10 Poor

Ka Yin, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort
business trip
Chose this hotel purely because of location as it is near my place of work. This hotel is far from the city center and not a lot of taxis around. The hotel lobby was grand but the room service offered limited choice of food at 9:30pm when it claimed to be a 24-hour service. The pillows must be replaced.

10/10 Excellent

Christine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Wanda.
Spent 4 nights at the Wanda Realm Beijing. We chose this hotel as we had friends staying in this district. The hotel had all the facilities of a typical 5 star. Great breakfast buffet with both local and western selections. There is a new shopping plaza next door- Zara, Watsons Chemist, carrefour supermarket, Starbucks, plenty of fast food chains and excellent local restaurants. The subway station was only a short, easy 7 minute walk away on a lovely tree lined street. Trains were plentiful and very clean. We were fortunate to have been upgraded to the executive floor so we were able to make use of the lounge each evening. Helpful and pleasant staff manning the lounge. Only one slight hiccup with the service was our request for an extra bed in the room ( 2 separate phone calls) was not followed up. As we were arriving very late at night we had hoped our room would have been made up as requested. The night staff promptly rectify the problem. Overall, an excellent hotel.

10/10 Excellent

Chun Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel across from a modern shopping mall
A very nice luxury hotel. It is across from a modern shopping mall with a supermarket, which is convenient. The rooms were very modern and the breakfast was excellent. This is my second stay at this hotel and I would highly recommend it. It's a luxury hotel on par with luxury hotels in other world capitals, at a very reasonable price. The area is not close to any tourist attractions, but it is not far from the Babaoshan subway station so it is possible to be in the centre of Beijing (i.e. Tianamen square) in about 30 minutes on the subway (probably an hour by taxi).

8/10 Good

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near convenient mall
I have stayed at this hotel several times. It is not that near to the center of Beijing, but it is right near a subway station - so it is easy to get where you are going.

6/10 Okay

Simon TAM, Hong Kong

Liked: Cleanliness, room comfort
Restaurant
Not many choices of breakfast in a 5-star hotel!

10/10 Excellent

Chris, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel - easy access to local shops
The hotel was very clean, professional and a quality experience. Located close to shops - was a good choice in a modern hotel. English was well spoken, and value was good. B-fast was of a good western standard.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but a little far from city center
The hotel is excellent but a little far from the city center. If you are joining a tour, there is no hotel pick up unless you get a private tour.

10/10 Excellent

walter, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with all you could ask for.
This is my third consecutive time staying at this property. That should say enough!

8/10 Good

Heather, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good for business
The hotel is a bit of a way out of the centre and in rush hour from Beijing South Train station it took well over 60mins to travel about 10km I only stayed one night but the room was lovely, and I had dinner in the main restaurant. The service was ok - I asked for rice with my meal and it never came but the meal was lovely nonetheless.

8/10 Good

Jim, Honolulu, Hi.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful Hotel in Quiet Neighborhood
This is my second visit to this hotel. The design and upkeep is superb. And yet,...when a 5 star hotel advertises air conditioning and "in room washer dryer" - that is what I expect. Much to my dismay, I was told at check in that the air conditioning was not yet "available". When I went to my room, I discovered there was no washer/ dryer. I went back to the desk and was told that none of the rooms have a washer/ dryer. Apparently there was a misprint in the Expedia write up. Okay, so no washer - but to be in Beijing, in late spring, without air conditioning - in a five star hotel? They did comp me breakfast, which I suppose was acceptable - the food there is very good! I would use this Hotel again, just call ahead to make sure the air is operating.

10/10 Excellent

Lotfi, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman in Beijing
Outstanding hotel experience. Excellent staff and overall good english speaking.

10/10 Excellent

Ng, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Except The daily breakfast spread is the same everyday, it can be better if they add more choices.

8/10 Good

Leo, New York - Rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business as Usual...
I am still a this hotel as I write this comment. I've find it difficult to understand that I have to go on-line to extend my stay for the same dollars I am currently paying. The front desk has it higher than on-line. The hotel still a little far from the city center and airport but it has a nearby subway station - Babaoshan - line 01. The hotel it is located 16.5 Km down the road to the west from Tiananmen Square...( same street )... I tried to included breakfast to my USD150,00 daily budget - It is not included ! Even though I was told I could ...I get different agreements from the front desk staff (not to their fault ). Make sure you can get the breakfast or you will have to pay 120,00 Yuans for it. The hotel is located next to a good shopping center - so you can go to watch a nice movie ( in English ) - food etc... The sauna works , swimming pool and the fitness looks really good... Internet still a problem - works really fine to really bad - intermittently... but that is a common thing in China. The staff is amazing - Overall I am having a good time !

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ken, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Beijing
We booked the executive floor and the service in the club room was very good. The staff helped as best they could their English was limited but this is common in Beijing. The food in the hotel resturant was good value for a 5 star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine hotel
A bit far from the city, but it's a very comfortable hotel.

8/10 Good

Mark, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel far from city center
The Pullman Beijing West Wanda is a beautiful property on the western outskirts of Beijing (near the 5th ring road). The lobby, rooms and amenities are top notch. Unfortuantely, I was in Beijing for sightseeing and the location is not good at all. I spent 30-40 minutes each day to reach the city center by subway to begin my sightseeing. While the property is lovely, I can't recommend this hotel for tourists who are principally sightseeing in Beijing.