Posted May 14, 2014
We were extremely upset and displeased to find that when we arrived to check in to this hotel we were told that they did not have a room for us. Despite having received two further confirmation emails from Expedia confirming our booking just a few days before. The reservation, which was confirmed by Expedia, was made at the beginning of April for a stay on 3 May - enough time surely to make sure that there was availability.
Although a room was found for us in a much lower grade hotel, we are not at all happy about this experience. We had to walk with our heavy bags (after a gruelling 11 hour journey) to another hotel on a busy street.