Pool

Reviews of Xiyuan Hotel

4.5 out of 5
Xiyuan Hotel
1 Sanlihe Road, Beijing, Beijing

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 81 reviews" "
Rating 8 - Good. 34 out of 81 reviews" "
Rating 6 - Okay. 14 out of 81 reviews" "
Rating 4 - Poor. 8 out of 81 reviews" "
Rating 2 - Terrible. 8 out of 81 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not clean and non-smoking room but it has smoking smell
Stayed 4 nights in Oct 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location for price
It was an excellent choice. It is a convenience location to go many different places by public transpotaion. The room was clean, the services was outstanding, the staff were very professional, and the price was reasonable.
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The facility is a little bit old. There are not whole lot of restraunt nearby
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

6/10 Okay

Jim

Liked: Cleanliness
Close to the zoo. Less traffic. But, people are smoking in the building.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent front desk staff and good breakfast buffet
Stayed 3 nights in Oct 2018

6/10 Okay

Yiping

Liked: Cleanliness
Stayed 7 nights in Oct 2018

6/10 Okay

James, USA

Good location. However, I smelled the smoke. Somebody smoke in the room
Stayed 1 night in Sep 2018

6/10 Okay

See Chai, Kuala Lumpur

Disliked: Staff & service, property conditions & facilities, room comfort
A bit isolated thus difficult to get a car (taxi). Also limited shopping (well there is carefour cross the road)..
Stayed 3 nights in Sep 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service
Convention Center Trip
Very nice close to the subway and the convention center. Also very close to the museum and the Beijing ZOO
Stayed 7 nights in Sep 2018

8/10 Good

Mandy

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Overall the experience is good. Excellent service from few of the staff while a few needs to be trained. Executive lounge has very limited food and drink options. Realized that most of the food items are recycled from morning breakfast. Leakage of water from bathroom to bedroom each time we shower. Maintenance is required.
Stayed 6 nights in Sep 2018

10/10 Excellent

Austin, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll only list negatives - please understand that, beyond this, my experience was wonderful! (1) The bed was a little too firm (2) The status of the room as smoking/non-smoking was a little vague (3) Communication with staff could occasionally be somewhat problematically limited given language barrier [Otherwise excellent stay!]
Stayed 9 nights in Aug 2018

6/10 Okay

See Chai, Kuala Lumpur

Disliked: Staff & service, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Nasir , Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has misguided about hotel facilties Not recommended
Stayed 1 night in Feb 2018

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great staff. Like almost everything in China there is a charge for almost everything. The hotel is clean, comfortable, and very good staff.
Stayed 7 nights in Aug 2017

10/10 Excellent

Uyanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a great service
I liked everything about this hotel. First of all, the staff was great, changed my room which was in the other building to the one I went initially. They have a huge, beautiful lobby. The standard twin room was spacious, top notch clean, beds were comfy and tall and overall the interior design was great. The bathroom was lovely, with separate shower and a bathtub, and good closets to put our suitcases. I would book this hotel again and again, especially for the deal we got, it was worth it
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad, can visit again
Chose Xiyuan Hotel as we brought our overseas suppliers with us. Had our meals at VIP Level which was good. However when checking out, the service was very slow and we waited for a long time. Hope they can improve on that area.
Stayed 2 nights in Jul 2017

4/10 Poor

Carlos, Houston, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed stay in Beijing
-Dirty rooms, bathrooms, halls, everything smelling cigarettes -If you do not speak Chinese, look for another hotel. The staff cannot understand you -Everything is limited...bathroom supplies, etc. -Pool and health room very disappointing, dirty and not inviting -I would not stay again and for the price I paid I am sure I can find something much better
Stayed 7 nights in Jun 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2017

10/10 Excellent

Kem, Tampa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Good air conditioner, nice environment,
Have a good experience stayed in this hotel. Nice service and professional desk service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a nice stay. The hotel was clean. There is a faint smell of cigarettes but not unbearable. Location was nice. Close to the Capital stadium.

2/10 Terrible

zhou, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated fabilities and extremely rude staff
The staff in the concierge are rude. They fell very reluctant to help the guests. The room is poorly designed, gym and pool are not usable. It is worst experience among all the hotel stays in China for me. I will never recommend anyone to stay there.

8/10 Good

karen, Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a good stay
We stayed in a deluxe room, which was nice. Wifi was slow, but I found that to be true at all of the hotels in China. The shower had a rain shower in it, as well as a deep tub. So that was nice. It was close to a bus station and train station, and more importantly close to our friends. So that is why we chose this hotel. However, we didn't do much in the neighborhood, so I can't comment on that. Their english was challenging, and it took a good 30 minutes to check in. But all was good in the end. The Chinese breakfast was very good

8/10 Good

Bruce, Melbounre Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Beware counterfeit notes, including from ATMs
Hotel was good value generally, but staff have limited English, only went to one restaurant in the hotel which was fine. However, be warned that ATMs in China give out counterfeit notes. I used the lobby ATM of the Bank of China, and while only got one fake CNY100 note out of 10, others on the web got worse results. Hotel sends you to the bank, who send you to the police, who send you back to the bank. Nobody willing to deal with it or make you whole. Best to just go into banks AND check notes before leaving.

8/10 Good

Debbie

Liked: Cleanliness, room comfort
Wifi was bad, breakfast was terrible and crowded.
Good location. Wifi was bad, breakfast was terrible and crowded.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Clean close to subway
Comfortable room. All facilities but stay in hotel not villas. Not many people at hotel with English understanding. Limited and expensive coffee shop for refreshments.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Bad business hotel
The Internet is slow. It's unusable. The staff are begrudgingly helpful. It's not a business hotel.

8/10 Good

Paul, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive stay in the Main Building of the Hotel
During our previous trips, we were allocated rooms in the Annex Building which were not good. The online booking options for the last 2 years defaulted to the Annex Building only. This year we managed to book rooms in the Main Building which is a vast difference in terms of the quality of the room and beds. Breakfast and service were good too.

8/10 Good

Ablimit, Urumqi

Liked: Cleanliness, property conditions & facilities, room comfort
Over all is good. It,s not good to knock the door too early to clean the room for service.always they forget to put one time slippery and tooth brush

2/10 Terrible

Beijing

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

8/10 Good

jenny, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for business
nice

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xiyuan booking through Hotels.com
The room is not in the main building but smaller building so called "villas". The common area and room are seedy, very old with limited amenities. It does not have wi-fi and it's about 3 minutes walk from the main building. This is very disappointing. I stayed in the main building after these two nights through my own tour group and everything is significantly better. My booking through Hotels.com is a huge disappointment.

4/10 Poor

Chris

Disliked: Property conditions & facilities, room comfort
Uncomfortable stay
I checked in early in the morning and was disappointed that I could not get hot water in the shower and that the airconditioning was not worling well. I therefore managed to only get a few hours sleep after spending the last 2 weeks in a remote part of China. Disappointing indeed!

8/10 Good

Torsten, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Xiyuan Hotel
Stay was pleasant; room was tidy and clean. No wi-fi internet access though in our room (which was not a business suite). Breakfast not included either. Good stay with convenient access to loads of places, including Beijing Zoo, Forbidden City, etc.

8/10 Good

James, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xiyuan Hotel, near Beijing Zoo
The hotel is very well situated for the Zoo & impressive aquarium as well as the planetarium & Paleozoological museum. The nearest Subway station, Beijing Zoo station, is just 5 minutes away & gives easy access to most of the city (Tiananmen Square & Forbidden city 40 mins, for example). But there is little else of interest to tourists within walking distance. I stayed 1 week whilst visiting friends. My room was situated in one of the three villas, a few hundred metres from the main building. It was clean & quiet. In the adjacent restaurant, little English was spoken but the staff were friendly & the food excellent. The rooftop restaurant is supposedly one of the best in the city but wasn't used by me on this visit. Breakfast in the lobby area was very good, with a huge variety of western & Chinese food available, but was very expensive to pay for separately. In general, I found the hotel comfortable and quite convenient & would stay there again.

8/10 Good

Joe, Denver, CO

Liked: Staff & service
Not for everyone
Not too bad. Some hassle at check in about two beds and bigger room. Lots of cigarette smoke and some funky odors. Tough to get a taxi to drop off at lobby. Got cards for nearby hotel and walked from there. Off the main path, not for first timers or picky travelers.

6/10 Okay

Brian, Brentwood, TN

Disliked: Staff & service, property conditions & facilities, room comfort
Don't book a villa room, rooms in normal hotel are fine
Aside from staying in a villa room which was in a completely different building from the main hotel, the experience was not that bad. Don't book a villa room, though, as they are smaller, older, smokier, and less comfortable than the normal rooms. Also, when I checked out, the staff noticed I had left a shirt in my room and called the front desk so they could stop me before I left.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境好,房间干净整洁。离动物园近。
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
浴缸去水很慢
Stayed 5 nights in May 2019

8/10 Good

yu lam

Liked: Staff & service, property conditions & facilities, room comfort
Room is big but shower water is only a little warm and very little coming out breakfast is nice
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Yuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
動物園の近くにあり、便利なホテルです。スタッフを対応が丁寧でした。
Stayed 4 nights in Dec 2018

8/10 Good

Alessandro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2018

2/10 Terrible

Jt, tokyo

Disliked: Staff & service
ドアをノークせずに、勝手に入ってくること! ホテル玄関のboyにタクシーに聞いても曖昧な返答しかない! このホテルの従業員は”サービス”ってわかっていない、あるいは したくない!
Stayed 1 night in Aug 2018

8/10 Good

おねずちゃん, 日本 埼玉

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
タワーの本館に宿泊
翌日、別の都市へ移動するため北京に一泊した際に利用しました。地下鉄の動物園駅、白石橋南駅から どちらも10分程度。とくに治安が悪いわけではないのですが、到着が夜半にになったので少々、不気味な感じがしました。 ホテルの本館は明るくて近代的なビル、本館の横に低層階の別館が数棟あります。今回はルームアップグレイドしてもらえたので別館の予約だったのですが、本館の高層階に泊めてもらえました! でも別館も外観ではそう悪くなく、中国らしい部屋を味わうには、これもありかな、と思いました。
Stayed 1 night in May 2018