Ratings based on 66 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kuala Lumpur

COMFORTABLE, BUT.....

Posted Sep 14, 2017 on CheapTickets
Pros: The convenience of the kitchen in the rooms
Cons: DEFINITELY the Buffet Breakfast!
Location: Not really anything to do in the area. There was a shopping mall, but it was quite a little walk away.
Checking in was a little exasperating as the staff spoke very little English, but we muddled through it. The Studio size was more than big enough, although the bathroom was small. It had a fully stocked kitchen(plates, cups, glasses, bowls, silverware, pots and pans), 2 burner stove, toaster, microwave, hot pot, and fridge with a freezer. The room was cleaned every day, and completely restocked with tea, coffee, and 2 large bottles of water. The ONLY thing I could really find fault with was the buffet breakfast served in the morning. Was NOT very good at all! Always the same every day. AND, they would only give you 1 FREE even if there were 2 in the room. The 2nd person had to pay for it! And you had to take one lift to the 6th floor, then change to ANOTHER one, and go DOWN to the 5th floor. Restaurants in the area were mostly ALL Chinese, with the people speaking VERY little or NO English. Although, there was one that was good, and the owner and MOST of the staff spoke English VERY well. Called SPR Coffee Giancomo's, it had a decent sized menu, and very generous portions. Prices not too bad either.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
The staff was very nice and accommodating. Clean and comfortable, can't ask for more when away from home. The room had all the ammmenities we would need. Is a little ways away from the sites but very still accessible via public transit.
Comment from Hotel Management
Sep 9, 2017 by F.O Supv. Joe, Hotel Management
Dear guest, thank you for your valuble comments and we are glad that you had a fantastic time at our Resort. We hope to see you again soon. Sincerly yours F.O Supv. Joe
4 out of 5
Recommended
for Everyone
by A verified traveler from Darwin, NT, Australia

Rooms Belie the Exterior

Posted Jun 24, 2017
I had booked 3 x 1 br with kitchenettes. Received an upgrade to a 2 br suite with kitchen. Fantastic for our 6 person group. Rooms were excellent! Good location, renovations going on, breakfast a bit hit and miss. Staff friendly with limited English but communication for non Mandarin speaker is a challenge throughout Xian.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston,TX

Great hotel next to the park

Posted Mar 2, 2016
I enjoyed my stay at this location. The staff was very helpful and the room was very spacious. The bus stop is close as well.
Comment from Hotel Management
Aug 15, 2016 by Jas, Hotel Management
Thank you for your coming,we hope you had a wonderful time in xian and we are appreciate to your visiting again. yours
4 out of 5
by KuangHong from Singapore

Web info incorrect or confusing the customer a bit

Posted Jan 11, 2016 on Hotels
Good choice for family staying. A bit of confuse about the breakfast coupon & airport transfer shuttle bus charge for round trip as website shows ¥280 but in fact it was only cover single way the hotel explained.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.
4 out of 5
by Thomas W from Florida, US

Nice hotel but a challenge for taxi drivers

Posted Oct 6, 2015 on Hotels
The hotel itself was fine but I had three different taxi drivers fail to find it. The first was a taxi using the address written in chinese from hotels.com's printout so there may be an issue with that. The hotel manager gave me a map showing the hotel's location but it seems many taxi driver's lack map reading skills and two other drivers couldn't locate the hotel with the help of the map. I finally had to resort to telling them to drop me at the public park a few blocks away. If you stay here make the hotel staff write the address in Chinese - don't settle for the map. The front desk did seem to always have someone who did speak English to a reasonable degree. The room was clean and comfortable. There were many simple but satisfying resturants on the surrounding streets and a supermarket next door. Convienient for those things but a bit of a hike to the good stuff inside the old city walls (i.e. Bell Tower, Muslim Quarter, etc.)
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.
5 out of 5
by A verified traveler

Posted Oct 4, 2015 on Hotels
Excellent room condition. Would choose it again.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.
5 out of 5
by Kirk from Albuquerque

Great hotel- all the comforts of home

Posted Aug 23, 2015 on Hotels
I was so impressed and pleased with this hotel! Rooms were spacious and were arranged like apartments, with fridge, microwave and everything needed for longer term stays. The thermostat worked great, and I could get the room quite cool at nights for good sleep. The mattress and pillows were extremely comfortable, and the wifi was excellent. Several staff spoke fairly good English, so communication was not a problem. They were really helpful with recommendations and arrangements for taxi, etc. I would definitely stay there again!
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

nice hotel to stay

Posted May 19, 2015
good service apartment with the reasonable price. although a bit outside the main CBD, public transport is still convenient. clean room
Comment from Hotel Management
Aug 15, 2016 by Jas, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.
4 out of 5
by Shen Jen from Sungai Petani

nice business hotel

Posted May 18, 2015 on Hotels
Very friendly and helpful staff A few kilometres from the centre but easy and cheap to get a taxi
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
thank you for your coming ,and we are looking forward to your next visit.