Ratings based on 220 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2018
was great, very enjoyable holiday, rates were as supplied, room was clean and tidy with an outstanding view. Drivers were safe and helpful and guides were also good. Was a fun trip with no problems.
2 out of 5
by A verified traveler from Christchurch, New Zealand

Such a disappointment.

Posted Feb 1, 2018
Pros: The location was the only plus for what we wanted to do.
Cons: Everything
Words can not describe how crappy this hotel is. From the food to the staff.
Comment from Hotel Management
Feb 5, 2018 by Hattie, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback on food and staff service, we will enhance the training to improve the food and service to seek for the improvement. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
This hotel was extremely comfortable and, most importantly, was incredibly close to the South Gate! There’s also a subway station there, so getting around was easy. We had a beautiful view of the city wall from our room. I would highly recommend this hotel!
Comment from Hotel Management
Dec 29, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
5 out of 5
by Mark

Amazing hotel! Make sure to get a view of the wall

Posted Nov 19, 2017 on Hotels
Super comfy modern hotel located on Times Square like round about. Great room with with comfy bed. Make sure to pay the extra for the room with a view of the wall. Really worth it. Breakfast was delicious. All sorts of Western choices. Several people spoke English. Is definitely stay there again!
Comment from Hotel Management
Nov 20, 2017 by Cindy Yang, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommend the location

Posted Nov 1, 2017
Great place close to South Gate of walls Could probably do with an update but for location alone it ticks the boxes
Comment from Hotel Management
Nov 2, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
5 out of 5
Recommended
for Everyone
by A verified traveler from New South Wales,Aiustralia

Very Welcoming & Comfortable/staff friendly

Posted Nov 1, 2017 on Wotif
Pros: Overall Presentation, very impressive, pleasant & helpful staff and Restaurant.
Cons: We were very happy with our five day stay.
Location: Easy access to the Old City Wall - including bikeriding, nearby shoppng/Plaza, & we enjoyed visiting the nighttime dancing by various ethnic groups.
Very imposing hotel, rooms extremely well presented, Restaurant outstanding, casual day relaxing opportuniites including coffee & bar facilities and piano playing. Staff were outstanding, english speaking and very helpful, including tourism assistance. Restaurant food catered for all likes, was plentiful and fresh. Rooms were clean, pleasant and comfortable.
Comment from Hotel Management
Nov 6, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
3 out of 5
by A verified traveler from UK

disappointed

Posted Oct 27, 2017
The Grand Park Xian is one of the longest history hotel in Xian. It was used to be the best hotel in this city. However, as this hotel has the best location than any of others ever, it became the excuse for Grand Park not to work hard. The rooms and facilities are very old and haven’t been upgreated for more than 15 years. some of their reception staffs don’t work professional. They only offer very simpl breakfast. Overall, I can’t believe how this hotel is 5 star. And why the room price is very high? There are lots of things they can improve and make this hotel better.
Comment from Hotel Management
Oct 30, 2017 by Hattie, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager
5 out of 5
by Jian

Posted Oct 24, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017 by Cindy Yang, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Posted Sep 21, 2017
Great staff and location , clean room and roomy space
Comment from Hotel Management
Oct 12, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian
3 out of 5
by Ken

Some Rough Edges but splendid location

Posted Sep 18, 2017 on Hotels
Moved into this hotel at last moment. Room was quite small and smelled of stale smoke. Not tolerable without Air con on. Had to request repair of toilet on two consecutive days. However bed was comfortable,room was quiet and the hotel has a good restaurant. Fabulous location next to City wall and Metro. Wonderful atrium. Hotel organised transport to Terracotta warriors. Excellent concierge service.
Comment from Hotel Management
Sep 29, 2017 by Cindy Yang, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian