Ratings based on 44 Verified Reviews

4.0 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 27, 2017
The room and breakfast were great. The internet was somewhat slow at peak time. Better use the blue cable instead of the wireless. This eliminates the frequent need to reconnect.
Comment from Hotel Management
Jun 30, 2017 by Dear Guest, Hotel Management
Dear guest, thank You for taking the time to our products and services to give attention and comments, the problems that You attached reflected great importance to us and we will investigate the situation. Continuously improve the quality of service is our goal. Sincere looking forward to Your visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very professional hotel environment

Posted Apr 9, 2017
Jianguo was a very nice hotel. Staff were professional and helpful. There was a great availability of services. The rooms were spacious and clean and good value for money.
4 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Everything mostly fine but wifi is slow.
4 out of 5
Recommended
for Everyone
by A verified traveler from Xi'an

Decent Hotel

Posted Aug 12, 2016
It was a nice hotel with friendly staff. In need of a renovation and re paint. Our bathroom had water damage and there were squashed bugs on the roof. Balcony door would not lock properly and was less of a balcony and more of a shared pathway next to the pond. But the buffet was very nice and affordable. The staff were very friendly to help the best they could.
Comment from Hotel Management
Aug 19, 2016 by luhou, Hotel Management
Dear guests, thank you for your comments, welcome to our hotel again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur, Malaysia

Old but still good

Posted Jul 23, 2016
Pros: services
It is a pleasant experience to stay in the hotel. The reception is very helpful too.
Comment from Hotel Management
Aug 15, 2016 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
3 out of 5
by A verified traveler

Rooms are dirty!

Posted Jul 22, 2016
The rooms need to be cleaned and repairs made. Sheets are not washed even when requested. It reeks of cigarettes even in my non smoking room. I had to moved and ended with two beds instead of king size bed requested. If you do not speak Mandarin, be careful with directions staff provides. They pointed us in wrong direction twice and suggested we use a taxi driver that charged us more than twice the normal fare for that destination. The buffet is fair priced and good. It's really nice if you eat outside. The hotel staff is polite just not helpful. The worst part of the hotel is the dirty rooms.
Comment from Hotel Management
Jun 30, 2017 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
4 out of 5
by John from Singapore

Good business hotel

Posted Jun 14, 2016 on Hotels
We stayed as a couple for holiday but choose this hotel for its historic reason. Is one of the first 5 start hotel in Xi an Is a great hotel, just a little far away from city centre About 10 mins taxi, 20 kinds bus
5 out of 5
Recommended
for Everyone
by A verified traveler

Jianguo hotel

Posted Jun 13, 2016
Pros: The service of staff was especially good. The price of our room was good.
Cons: Reduce the noise of the air conditioning unit in the room.
Location: Location was excellent. We took tours from the hotel, so the location was not especially important.
We are glad the bus took us directly to and from the airport for a reasonable price. One of the clerks was able to provide us with a computer and printer to allow us to print a travel document. She did this efficiently, providing us with personal service. Another clerk tried to print our boarding passes, and although he was unable to do so, it was not his fault.
Comment from Hotel Management
Aug 15, 2016 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
2 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
The service was very average, the bathroom towels and robe are very old. The carpet not that clean
3 out of 5
by iris from Israel

doesn't worth the money

Posted May 11, 2016 on Hotels
The hotel maintenance is poor, and the price really doesn't worth it. Bad location, far away from the metro station