Ratings based on 25 Verified Reviews

3.9 out of 5
84% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from US

Posted Nov 4, 2016
Pros: nothing
Cons: everything
Location: It is in the western part of Lebanon. very bad location
I booked 6 nights at Bella Riva with Expedia. My travel dates changed after couple of days and I wanted to change the dates. I wasn’t able to change it using Expedia because the hotel banned any changes to any reservations. I was very upset and I wanted to cancel the hotel. According to Expedia I had to pay 97 dollars for cancelation fees. I was supper furious by then. I emailed the hotel directly and they helped me change the date of my reservation. So wonder why I gave this place 1 star? Let’s start reviewing this place. Customer Service/Front desk: The ONE star rating goes to the great customer service. Kudos to Mr. Mahmoud and Mr. Ibrahim for providing me with excellent customer service. Hotel Cleanness: Our hotel room was filthy and disgusting. We had 2 toddlers with us, and we were terrified to let them walk on the floor. We contacted the front desk and they got us some chlorine product to clean the room. No one offered to clean the room. The chlorine product was not safe to use specially if you have kids. We walked for 15 minutes and got Dettol to clean the place. It took us about an hour to clean everything (not to mention we just landed from the airplane). I used disinfecting wipes to clean the toilet and the sink. The bathroom had human hair and dirt. The towels were stained in yellow (God knows from what). When you first open the water faucet yellow colored liquids comes out. The water was very salty that it does not create foam when coming in contact with soap.
Comment from Hotel Management
Nov 7, 2016 by Mahmoud Jaber , Hotel Management
Dear Ms. Salmo, We thank you sharing your feedback with us. Please allow us to tackle each point raised in your review as follows: Regarding the changes of the reservation’s dates, kindly note that we have no control to ban any changes made by a guest through Expedia except if it was a Non-Refundable booking which wasn't the case. Thus, we immediately responded & applied the desired changes once you contacted us.The cancellation fee of $97 you mentioned wasn't required to make the changes or to even cancel your booking, as it doesn't meet our hotel’s cancellation policy applied with your booking where you had the right to freely release your booking 24 hrs prior to your arrival date. Thus, it is advisable to re-check these matters with Expedia as surely there were some misunderstandings in these concerns. Regarding the cleanliness, we're very sorry that you had this experience. Your comments really surprised us a lot. We would have surely dealt with this issue up to you satisfaction, but the “Do Not Disturb” sign that was hanged on your room’s door knob during the whole stay as by our house keeping department’s records had prevented us from performing our daily cleaning routine. Regarding the location, we feel sorry that you didn’t take advantage from it. We would like to clarify that our hotel's location is the same where most of Beirut’s hotels are located. In addition, it's characterized by its proximity from the beach, Rawshe-Pigeon Rock& Hamra. It also provides an easy access to the main roads linking the driver to diffirent regions in Lebanon. Further, we're happy to know that the F.O team & the breakfast were up to your expectations. Please rest assured that your comments will be discussed with the concerned head of departments & proper actions will be taken where necessary. Best Regards Mahmoud Jaber Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Oct 22, 2016
The hotel is good and clean and the treatment staff Gidjadda breakfast is good and close to the sea coast of the ease and speed of chick in and chick out but from the negatives of old bath towels as well as the lack of a kettle for tea
Comment from Hotel Management
Oct 24, 2016 by Mahmoud Jaber , Hotel Management
Dear Valuable Guest, We thank you for staying in our hotel and for sharing your feedback with us as well. We are delighted to know that you had a good stay and that the location, the staff and the cleanliness were all up to your expectations. Regarding the kettle, we would like to clarify that it is always given to the guests upon their requests. As for the towels, please note that your comments are well noted and will surely be discussed with our Housekeeping department in order to avoid that. We hope to have you with us again soon. Best Regards Mahmoud Jaber Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from U.K

Nice and clean

Posted Aug 17, 2016
Easy to reach not very far from airport close to Pigeon rockes. They use sea water for bath room so feels like in sea while having shawer. Overall its ok
Comment from Hotel Management
Aug 18, 2016 by Hadi Akl, Hotel Management
Dear Mr. Nawzad, We thank you first for reviewing us on Expedia after you recent stay in our hotel. We are very delighted to know that your stay with us was up to your expectations especially the location of the hotel. Regarding the water, we would like to apologize for the inconveniences you had and we would like to inform you that we do have our own well. Yet, the level of the saltiness may differ sometimes. However, ongoing actions are being taken to always get the best outcome.
3 out of 5
by A verified traveler from Kosovo

Fine place, near to all, poor service

Posted Aug 7, 2016
It feels like the reception staff wish to get rid of you. Check-out time is clearly at noon, and they call me at 11am to urge me to it. At the check out they ask me to wait a few minutes before I open my mouth, and then later they ask a consierge to call me over, although they could do so directly. The check out consisted of them telling me that a bottle of water was missing and costs X amount (as if I stole it). After departure I realise they never returned my passport, so I had to drive back. Upon collection they said "you must have forgotten it" (as if it's not their responsibility).
Comment from Hotel Management
by Mahmoud Jaber , Hotel Management
Dear Mr. Namik, We thank you first for taking the time to share you feedback with us following your stay in our hotel. We would like to apologize for the inconveniences you had during your stay where we would like to assure to you that surely it was not our intention to let you feel like this. Regarding the check-out time, all what we need was to check whether you wanted to extend or not in order to save the room for you. Yet, we also apologize if there was a misunderstanding in regards to that. As for the passport, we assure that returning it back also falls in to the Front Desk responsibility where they should have reminded you about that. We look forward to have you with us one more time Mr. Namik, so it would be a great opportunity for us to provide you with a better service and to change your opinion in our property. Best Regards Mahmoud Jaber Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TEXAS

close to everything

Posted Aug 2, 2016
Pros: Staff, and location
Location: The whole city is at the doorstep, The sea a block away
Great hotel staff, but if you are renting a car...the drivers in Lebanon are out to kill. Signs are lacking so getting there can be most difficult.
Comment from Hotel Management
Aug 3, 2016 by Hadi, Hotel Management
Dear Mr. Phillip, Thank you for reviewing us on Expedia. It was a great pleasure having you with us, and we are so happy that your stay was up to your expectations and especially that you have enjoyed our location. Moreover the team will be very excited know that you have appreciated their service. Hope to welcome you soon again. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good location, facility could be better

Posted Jul 17, 2016
We stayed at this hotel a couple of years ago and again last week. The hotel is in a very good location, the staff are really friendly and ready to serve. But the mattresses are very hard and the beds are not comfortable, AC was broken and it was really hot in the room we stayed in, it would work at times and would stop at others. Overall the facility could use some upgrading
Comment from Hotel Management
Jul 19, 2016 by Hadi, Hotel Management
Dear Mr. Al, Thank you for being a regular customer in our hotel, it's always a pleasure to see guests coming back. We are happy to know that you have enjoyed the location and that our team provided you with a friendly service and were up to your expectations. On another hand, we are very sorry about the inconvenience you have faced with the bed and the AC, we will definitely follow-up on these issues where necessary actions will be taken. Thank you once again for your feedback and hope to welcome you once again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the beach with a great price

Posted Jul 16, 2016
Pros: location, price
Cons: it needs renovation
the hotel is well maintained, a perfect 4 stars hotel, it has a great location and the staff are supremely friendly. The hotel needs a bit of renovation as the bathroom door was stuck for a while.
Comment from Hotel Management
Jul 19, 2016 by Hadi, Hotel Management
Dear Mr. Rabie, Thank you for taking the time to share with us your feedback. We are happy to know that you have enjoyed the hotel's location and value, and that you were comfortable dealing with the hotel's team who provided you with a friendly service. On another hand, we would like to apologize for the inconvenience you have faced with the bathroom door where we will definitely fix the problem. Hope to welcome you once again Mr. Rabie, until then I wish you a beautiful day. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Good hotel in the heart of Beirut

Posted May 10, 2016
Pros: The water in the taps was see water!!. Although the Hotel is classified 4 stars, we didn't find and free hot drinks nor iro
Cons: The room services
Location: The location is good
It was a good experience over all . Mr Haitham from the staff was very helpful and kind
Comment from Hotel Management
May 14, 2016 by Hadi, Hotel Management
Dear Mr. Derbachi, We thank you first for taking the time to share your experience with us. We are happy to know that our location, the room services and our bellman Mr. Haitham were all up to your expectations. However, we apologize for the inconvenience you had with the water noting that it happened due to a sudden malfunction that occurred in our Reverse Osmosis system. Please note that the issue has been solved now and the quality of water is back to normal. We hope to have you among us once again Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2016
Convenient. Close to the beach. Friendly staff. Excellent breakfast.
Comment from Hotel Management
May 3, 2016 by Hadi, Hotel Management
Dear Valuable Guest, Thank you for taking the time to share you feedback on Expedia. We are very happy to know that our stay with us was comfortable and up to your expectations. Especially that you have profited from the hotel's strategic location, and that you have enjoyed our varied buffet breakfast, and last but not least the friendliness of our team. Hope to welcome you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

location, excellent staff

Posted Feb 29, 2016
Pros: location, staff proffesionalism
Cons: nothing.......everything was great
Location: view of the beachfront, safe walking and jogging
extreemly friendly and helpful staff. excellent Lebanese breakfast
Comment from Hotel Management
Mar 11, 2016 by Hadi, Hotel Management
Dear Mr. Phillip, Thank you so much for taking the time to share your feedback with us. It was a pleasure for us to read your positive comments, and are very happy to know that our team was up to your expectations, and that you have enjoyed our location and the breakfast. Hope to welcome you soon again.