Ratings based on 84 Verified Reviews

3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Anwar

Good for short and long stay

Posted Dec 26, 2016 on Hotels
It was good stay in general. Furniture a bit old but clean. Thanks
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Mr. Anwar, Thank you for sharing your valuable feedback with us following your recent stay in our hotel. We are pleased to know that you had a good stay among us overall. Your comments regarding the furniture are well noted. We will surely transfer them to the concerned department to see what could be done in this regards. Meanwhile, we thank you for staying with us and we look forward to welcome you back. Best Regards Mahmoud Jaber Front Office Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
by A verified traveler

The cheapest 4 star hotel EVER!!!

Posted Nov 7, 2016 on Hotels
This was one of the best value hotels I have ever stayed in!!!!
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Valuable Guest, We thank you for sharing your feedback with us after your recent stay in out hotel. We are very delighted to know that you have considered our hotel as a good value for money. We hope that our competitive rates will always meet your requirements and we look forward to always have you with us. Best Regards Mahmoud Jaber Front Office Manager
1 out of 5
by A verified traveler from US

Posted Nov 4, 2016
Pros: nothing
Cons: everything
Location: It is in the western part of Lebanon. very bad location
I booked 6 nights at Bella Riva with Expedia. My travel dates changed after couple of days and I wanted to change the dates. I wasn’t able to change it using Expedia because the hotel banned any changes to any reservations. I was very upset and I wanted to cancel the hotel. According to Expedia I had to pay 97 dollars for cancelation fees. I was supper furious by then. I emailed the hotel directly and they helped me change the date of my reservation. So wonder why I gave this place 1 star? Let’s start reviewing this place. Customer Service/Front desk: The ONE star rating goes to the great customer service. Kudos to Mr. Mahmoud and Mr. Ibrahim for providing me with excellent customer service. Hotel Cleanness: Our hotel room was filthy and disgusting. We had 2 toddlers with us, and we were terrified to let them walk on the floor. We contacted the front desk and they got us some chlorine product to clean the room. No one offered to clean the room. The chlorine product was not safe to use specially if you have kids. We walked for 15 minutes and got Dettol to clean the place. It took us about an hour to clean everything (not to mention we just landed from the airplane). I used disinfecting wipes to clean the toilet and the sink. The bathroom had human hair and dirt. The towels were stained in yellow (God knows from what). When you first open the water faucet yellow colored liquids comes out. The water was very salty that it does not create foam when coming in contact with soap.
Comment from Hotel Management
Nov 7, 2016 by Mahmoud Jaber , Hotel Management
Dear Ms. Salmo, We thank you sharing your feedback with us. Please allow us to tackle each point raised in your review as follows: Regarding the changes of the reservation’s dates, kindly note that we have no control to ban any changes made by a guest through Expedia except if it was a Non-Refundable booking which wasn't the case. Thus, we immediately responded & applied the desired changes once you contacted us.The cancellation fee of $97 you mentioned wasn't required to make the changes or to even cancel your booking, as it doesn't meet our hotel’s cancellation policy applied with your booking where you had the right to freely release your booking 24 hrs prior to your arrival date. Thus, it is advisable to re-check these matters with Expedia as surely there were some misunderstandings in these concerns. Regarding the cleanliness, we're very sorry that you had this experience. Your comments really surprised us a lot. We would have surely dealt with this issue up to you satisfaction, but the “Do Not Disturb” sign that was hanged on your room’s door knob during the whole stay as by our house keeping department’s records had prevented us from performing our daily cleaning routine. Regarding the location, we feel sorry that you didn’t take advantage from it. We would like to clarify that our hotel's location is the same where most of Beirut’s hotels are located. In addition, it's characterized by its proximity from the beach, Rawshe-Pigeon Rock& Hamra. It also provides an easy access to the main roads linking the driver to diffirent regions in Lebanon. Further, we're happy to know that the F.O team & the breakfast were up to your expectations. Please rest assured that your comments will be discussed with the concerned head of departments & proper actions will be taken where necessary. Best Regards Mahmoud Jaber Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Oct 22, 2016
The hotel is good and clean and the treatment staff Gidjadda breakfast is good and close to the sea coast of the ease and speed of chick in and chick out but from the negatives of old bath towels as well as the lack of a kettle for tea
Comment from Hotel Management
Oct 24, 2016 by Mahmoud Jaber , Hotel Management
Dear Valuable Guest, We thank you for staying in our hotel and for sharing your feedback with us as well. We are delighted to know that you had a good stay and that the location, the staff and the cleanliness were all up to your expectations. Regarding the kettle, we would like to clarify that it is always given to the guests upon their requests. As for the towels, please note that your comments are well noted and will surely be discussed with our Housekeeping department in order to avoid that. We hope to have you with us again soon. Best Regards Mahmoud Jaber Front Office Manager
3 out of 5
by A verified traveler

Good location,big space

Posted Oct 21, 2016 on Hotels
Second time staying in Billa riva, best thing about it : price ,location and big room space. During our stay we noticed : 1- bathroom is poor and not cleaned in a good way + they installed a very cheap sink. Last day of our stay was bad ,because there were a sewer smell coming from the bathroom 2- kitchen drawers in very bad condition
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Valuable Guest, We thank you for your continuous interest in our hotel and for sharing your feedback with us after your recent stay. We are happy to know that the location of our hotel, the spaciousness of the rooms and the price were all up to your expectations. On another hand, we apologize for the inconveniences you had with the bathroom and the kitchen's drawers. Please note that your comments are very important to us and they will surely be discussed with the concerned departments in order to take the necessary actions. We look forward to have you with us again soon, Best Regards Mahmoud Jaber Front Office Manager
4 out of 5
by A verified traveler

Good enough mid range hotel with excellent service

Posted Oct 18, 2016 on Hotels
Excellent service makes up for a less than reliable wifi.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear Valuable Guest, We thank you for staying in our hotel and for taking the time to share you experience with us through hotels.com. We are very pleased to know that our service was up to your expectations. Your comments are very important to us as they help us to keep up the good work. On another hand, we apologize for the inconvenience you had with the Wi-Fi, we will surely discuss that with internet's specialists in order to take the necessary actions. We look forward to always have you with us. Best Regards Mahmoud Jaber Front Office Manager
1 out of 5
by A verified traveler

never go again

Posted Sep 22, 2016 on Hotels
the hotel was horrible , the service is not good at all - & water is super salty - not recommended at all
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear valued Guest, We are very sad and disappointed to know that your stay in our hotel was not up to your expectations. Please accept our apologies for any inconvenience you had. We hope you can give us another chance, so we can do our best to provide your with a better service and to change your opinion in our property. Best Regards Mahmoud Jaber Front Office Manager
4 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing our hotel during your stay in Beirut. We appreciate and thank you reviewing our property, hope to welcome you again. Kind Regards, Hadi
5 out of 5
Recommended
for Everyone
by A verified traveler from U.K

Nice and clean

Posted Aug 17, 2016
Easy to reach not very far from airport close to Pigeon rockes. They use sea water for bath room so feels like in sea while having shawer. Overall its ok
Comment from Hotel Management
Aug 18, 2016 by Hadi Akl, Hotel Management
Dear Mr. Nawzad, We thank you first for reviewing us on Expedia after you recent stay in our hotel. We are very delighted to know that your stay with us was up to your expectations especially the location of the hotel. Regarding the water, we would like to apologize for the inconveniences you had and we would like to inform you that we do have our own well. Yet, the level of the saltiness may differ sometimes. However, ongoing actions are being taken to always get the best outcome.