Terrace/patio

Reviews of Crowne Plaza Hotel Beirut, an IHG Hotel

5 out of 5
Crowne Plaza Hotel Beirut, an IHG Hotel
Hamra Main Street, P.O. Box 113, Beirut

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 324 reviews" "
Rating 8 - Good. 109 out of 324 reviews" "
Rating 6 - Okay. 39 out of 324 reviews" "
Rating 4 - Poor. 10 out of 324 reviews" "
Rating 2 - Terrible. 8 out of 324 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

nedal

Business traveler
Liked: Cleanliness, staff & service, amenities
Location in Hamra easy accessible to everything Staff was very much helpful Fatima at restaurant Zainab at reception Nedal security And all others in reception and restaurant was excellent
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Bilal HammoudFront Office Manager

10/10 Excellent

Hassan

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of everywhere. Very convenient.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Bilal HammoudFront Office Manager

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Bilal HammoudFront Office Manager

10/10 Excellent

daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Valuable Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

4/10 Poor

Huda

Business traveler
Disliked: Staff & service
Bad Hotel
The club lounge is out of service , the swimming pool is out of service . The reception is not very welcoming and friendly. Overall this hotel doesn’t deserve the amount of money we have paid
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Mrs. Huda,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 19, 2023
Dear Mr. Husam,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Kholoud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 19, 2023
Dear Ms. Kholoud,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 19, 2023
Dear Mr. Ziad,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Lama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 25, 2023
Dear Mrs. Lama,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Basel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel Mr Bilal the manager was very helpful in addressing my problems the staff was attentive kind and helpful Fatima managed the restaurant beautifully she was very kind hospitable and efficient I had a great time twice in one month It is the place for me when in Beirut thank you for an excellent visit
Stayed 11 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Mr. Basel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 3, 2023
Dear Mr. Hisham,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 2 nights in May 2023
Response from Hotel Management on Jun 2, 2023
Dear Valuable Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Tamer

Stayed 1 night in May 2023
Response from Management on May 17, 2023
Dear Mr. Tamer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Jean-Philippe

Stayed 2 nights in Apr 2023

10/10 Excellent

Azmi

Stayed 1 night in Apr 2023

2/10 Terrible

simon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty and smelly Causing my allergies to act up The rooms were not clean and the pool was closed
Stayed 4 nights in Apr 2023
Response from Hotel Management on Apr 21, 2023
Thank you for your feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Julian

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 21, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Ziad

Stayed 1 night in Feb 2023
Response from Hotel Management on Mar 17, 2023
Dear Mr. Ziad,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient friendly staff and excellent service
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 24, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Hamed, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am used staying in this property for its location. The staff are also very friendly.
Stayed 4 nights in Feb 2023
Response from Hotel Management on Feb 17, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

6/10 Okay

Dima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable Staff is helpful, i enjoyed my stay there
Stayed 1 night in Aug 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Only stayed 1 night so didn't check all facilities, but had some cold beers in the bar so all good!
Stayed 1 night in Aug 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

KHALED Mohamed Azab, hartelpool

Stayed 2 nights in Jul 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a Kind
Ali from Housekeeping was very helpful honest, he assisted in returning something left in safe.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

2/10 Terrible

mohamad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smoking smell all over even though we requested a non smoking room. Left the hotel the second day even though we have booked 3 nights. Poor management.
Stayed 3 nights in Jul 2022
Response from Hotel Management on Jan 6, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Hotel Management on Jan 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jamil BakhosGeneral Manager

2/10 Terrible

Verified traveler

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare, max 2-3 stars at best
Complete deception, hotel at best is 3 stars. Hotels.com should be held responsible for star rating. Reception, especialky female staff, was very rude with an attitude. It was a nightmare experience even when we got upgraded to a suite. Bathrooms are moldy (check pictures), water comes by tankers, muddy and polluted waters. Bottled waters at hotel is fake, got stomach infection. Too many bad things to write. Restaurant including food and staff are decent and nice, rest is horrible
Stayed 7 nights in Jun 2022
Response from Hotel Management on Jan 6, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Jamil BakhosGeneral Manager

8/10 Good

Wasim

Business traveler
Stayed 7 nights in May 2022
Response from General Manager on May 16, 2022
Thank you so much for your rating of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Bakhos General Manager

10/10 Excellent

Kamil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Great location.
Stayed 1 night in May 2022
Response from General Manager on May 16, 2022
Thank you so much for your rating of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Bakhos General Manager

6/10 Okay

Zaher

Disliked: Room comfort
Bad experience
The matress is not comfortable - if you book the standard room which is around 95 dollars you will get the view which i am showing in the picture. The hotel will never upgrade ur room to sea view eventhough the hotel is not fully booked ( 2nd day of Ramadan) and they will start to negotiate with you on the upgrade cost the reception will tell you 60 dollars per night then her boss will come and tell you 70 dollar both nights. The worst of all is when you get ask for an Iron and they get you the ironer very old and broken. By the way this is considered to be a 5 stars hotel
Stayed 2 nights in Mar 2022
Response from General Manager on Apr 11, 2022
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Jamil Bakhos General Manager

10/10 Excellent

Hamed, Coral Gables

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was suitable for me and I know the area very well. The staff were extremely polite and do their best to make you happy.
Stayed 3 nights in Feb 2022
Response from General Manager on Mar 4, 2022
Dear Mr. Hamed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Bakhos General Manager

10/10 Excellent

Kinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful location and great service
Stayed 2 nights in Jan 2022
Response from Jamil Bakhos General Manager on Jan 31, 2022
Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Rana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Dec 2021
Response from - on Jan 7, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Bakhos General Manager

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,, Great staff
Nice hotel..Great staff..Great location..a lot of restaurants and store near by .. they having parking and that is added value in crowded street like hamra ..comfy bed .. i asked for toilet hose and they respond... the staff always helping you with smile .theyvhave gym .. i don't like the towel
Stayed 3 nights in Nov 2021
Response from Tala Beydoun on Nov 30, 2021
Dear Mr. Khaled, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please let us know what you did not like about the towels, we hope you will visit us again. Sincerely, Jamil Bakhos General Manager

10/10 Excellent

MHD Amar, Beirut

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Oct 2021
Response from Crowne Plaza Management on Nov 9, 2021
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

10/10 Excellent

marwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

10/10 Excellent

MHD Amar, Beirut

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

10/10 Excellent

mohamadkhar

Stayed 1 night in Sep 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

10/10 Excellent

Hazem

Stayed 4 nights in Aug 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

6/10 Okay

Karim

Business traveler
Disliked: Property conditions & facilities
This hotel is ancient and in desperate need of renovation. The AC was creaking all the time and the staff were not helpful. I was offered a room that was far inferior to the premium one I booked online.
Stayed 4 nights in Aug 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Management

10/10 Excellent

feraz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Best hotel with amazing service
Stayed 13 nights in Jul 2021
Response from Sara KAWAS on Aug 17, 2021
Thank you very much for your comment . Hope will see you soon

10/10 Excellent

Mahmoud

Stayed 2 nights in Jul 2021
Response from Crowne Plaza Management on Nov 5, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. My room was filthy and not updated and poor maintenance. The cleaning everyday was very poor and minimal. Pool was dirty and not taken care of. Customer service was poor. The gym is great and breakfast was good.
Stayed 4 nights in Jul 2021
Response from Sara Kawas on Aug 17, 2021
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
the cleaning was sub par and t
Stayed 2 nights in Jul 2021
Response from Sara Kawas on Jul 12, 2021
Thank you for your review, your feedback is well shared with our team. Hope will see you soon

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021
Response from Sara Kawas on Jul 12, 2021
Thank you for your review . Hope will see you soon

8/10 Good

Basma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Sara Kawas on Jun 22, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from Sara Kawas on Jun 17, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sara KAWAS

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because it’s convenient for my work We’re every facility is available in crown plaza for parking / gym / food service / laundry service / the staff is very proffecional and patient for the clients demands ... i defiantly recommend this hotel to everyone
Stayed 9 nights in May 2021
Response from Sara Kawas on Jun 17, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sara KAWAS