Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from greece

Ok

Posted Apr 14, 2016
When they cleaned my room they didn't change the bed sheets, and the air-conditioning was terrible coming on and off by itself although it wasn't on auto.
4 out of 5
by A verified traveler

very nice hotel

Posted Jan 15, 2016
Pros: rooms
Cons: internet
Location: very good location with valet parking
it was very good with very good location.
Comment from Hotel Management
Mar 3, 2016 by General Manager , Hotel Management
Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you once again for taking the time to write and we look forward to welcoming you back in Gefinor Rotana Beirut in the near future.
5 out of 5
by A verified traveler from k.

Nice hotel, friendly staff

Posted Jan 14, 2016
Relaxed, loved the balcony of my room. Friendly helpful staff
Comment from Hotel Management
Mar 3, 2016 by General Manager , Hotel Management
Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you once again for taking the time to write and we look forward to welcoming you back in Gefinor Rotana Beirut in the near future.
4 out of 5
by A verified traveler from Dubai, UAE

Nice hotel, but old!

Posted Jan 3, 2016
Pros: Staff
Cons: Rooms are tiny
Location: It is a very strategic location in Al Hamra, Beirut.
Staff is very friendly and efficient. Housekeeping is off the hook as they clean your room multiple times/day.
Comment from Hotel Management
Mar 3, 2016 by General Manager , Hotel Management
Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you once again for taking the time to write and we look forward to welcoming you back in Gefinor Rotana Beirut in the near future.
5 out of 5
by A verified traveler from ON, Canada

Reasonably accessible hotel

Posted Dec 22, 2015
Pros: Proximity to Hamra and downtown
Close to several central Beirut areas, and a reasonably nice hotel.
4 out of 5
by A verified traveler from Toronto

Nice hotel with good view

Posted Dec 19, 2015
Pros: Sea view
Cons: Furniture renovation
Location: Shopping and night life
Friendly staff with good hospitality, nearbuy shopping and entertainment
Comment from Hotel Management
Mar 3, 2016 by General Manager , Hotel Management
Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. We are glad inform you that we will undergo a full renovation of the hotel very soon. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. Thank you once again for taking the time to write and we look forward to welcoming you back in Gefinor Rotana Beirut in the near future. With Kind regards. Franck Royer
4 out of 5
by A verified traveler

Very nice property, but room for improvement

Posted Dec 17, 2015 on Hotels
Overall very good hotel. Rooms are a decent size and well maintained. We had a few issues, namely: We had no control over the AC so either had to have it on or switch off at the fuse box (this was the fix offered by maintenance). We asked the hotel for a taxi and the hotel driver had no idea where he was going. It took nearly 45 minutes for him to not drop us where we wanted to go. We git out and walked in the end. In contrast the taxi home took just 5 minutes. The driver refused to look at our gps fir directions yet still expected us to pay twice the going rate for the non journey. There is no free wifi in the rooms only in the lobby. Breakfast if you want it is $22 per person! We got huge breakfast breads and drinks from a stand around the corner for under $4 instead.
5 out of 5
by A verified traveler

Convenient and practical

Posted Nov 10, 2015 on Hotels
Excellent location and efficient and friendly staff. WiFi needs upgrading.
5 out of 5
by A verified traveler from kentucky

Great Hotel

Posted Nov 9, 2015
I stayed there for one night. It is a great hotel , from A to Z. The room and the both room were clean , and the room was very quiet . Check in and check out were very simple and quick. I will definitely go back
5 out of 5
by A verified traveler

Posted Nov 8, 2015 on Hotels
Localisation centrale de l'hôtel, proximité de tous les centres d'intérêts, à pied ou en voiture. Belle prestation, service excellent. Personnel souriant, accueillant, serviable et disponible. Un conseil, prévenir l'hôtel en cas d'arrivée tardive. Nous sommes arrivés vers 21h00. Et malgré notre réservation confirmée et payée, l'hôtel était "surbooké" pour la 1ère nuit. Nous avons été hébergés dans un autre hôtel de la chaîne ROTANA mais catégorie 4*, avec un sur classement en "suite" et dîner offert pour compenser la différence de catégorie entre les deux hôtels. Ayant été hébergés dans les deux hôtels de la chaîne ROTANA, le point en commun est la sympathie, la disponibilité et le professionnalisme du personnel.