Ratings based on 70 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Best staff ever!!

Posted Nov 27, 2017
I have been a frequent guest of this Hotel! Staff are so nice and helpful. Considerate and caring Best cappuccino cup ever in the small front yard .. Close to everything and just in city center. Bars and shopping centers around . I simply RECOMMEND!!! 😘😀
Comment from Hotel Management
Nov 28, 2017 by Chairman , Hotel Management
Thank you kindly Zeina! We are flattered. It is always a pleasure to host you. We look forward to hosting you again soon. Nabil Haddad - chairman
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Great location

Posted Sep 10, 2017 on Wotif
Check in was a bit messy - had to wait zoned an hour passed room availability time promised. Room was clean and bed comfortable. Easy walk to restaurants and shops
Comment from Hotel Management
Sep 26, 2017 by Chairman, Hotel Management
Thank you kindly for your feedback. We work hard to keep our guests satisfied. The hotel was fully booked and hence the slight delay at handing room. Please accept my apology for the wait . We hope to host you again soon. Nabil Haddad / chairman
3 out of 5
by Aliaa

Midtown

Posted Sep 10, 2017 on Hotels
Overall it was Ok, but the hotel is old, rooms need renovation. Room cleaning is not good at all, Breakfast needs more variety food. For a 4 star hotel it was disappointing. Hotel is not easy to find as there are two hotels with the same name in the area.
Comment from Hotel Management
Sep 26, 2017 by Chairman, Hotel Management
Thank you for your feedback. Please try our club rooms on your next visit. For a slightly more cost, room is renovated and spacious. We hope to host you again soon. Nabil Haddad - Chairman
1 out of 5
by A verified traveler

It smells

Posted Aug 30, 2017
It smelled bad the a.c. doesn't work. It was a haste for my wife to come to the room they wanted to charge me extra
Comment from Hotel Management
Sep 2, 2017 by Chairman , Hotel Management
Dear, All guests have to be registered. The lady you claim to be your wife has to register as per Lebanese Law. Extra charge for additional guests apply as per international hotel standards. Your comments are odd compared to all other reviews. Regards Nabil Haddad - chairman
4 out of 5
Recommended
for Everyone
by A verified traveler from london

convenient in the middle of busy Hamra

Posted Jul 16, 2017
Pros: location
Cons: noisy neighbours. more hovering, they seem to only tidy the bed and place bath towels and gels
Location: as above
right where I wanted to be for access to what I was there for
Comment from Hotel Management
Jul 17, 2017 by Chairman, Hotel Management
Thank you for your feedback Sam. We look forward to hosting you again. Nabil Haddad - Chairman
3 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017 by Chairman, Hotel Management
We are saddened that your stay was not up to your expectations. Most guests leave great reviews. Share with us what was wrong. Nabil Haddad – Chairman
2 out of 5
by A verified traveler

Not up to other Golden Tulips

Posted Jul 5, 2017 on Hotels
The staff was very friendly, but on two different nights I tried to order room service and was told the chef was unavailable. Both nights were apparently known to the staff in advance and should have been communicated to the guests. The wifi was downright awful. It was slow slow that I couldn't even ping google.com to see how slow it was. The printed sheet with the instructions does warn you that it might be slow and I took their advice to upgrade to "premium" but that was still unable to stream content 70% of the time. Power to the building would turn off/crash multiple times per day, usually only for a minute but long enough to reset the air conditioning (which wasn't great anyway) and the wifi. One power crash I got trapped in the elevator. One day the power crashed at least once per hour. I heard from a colleague staying at the Crown Plaza the power crashes were common throughout the city. The rooftop pool is small but nice. I didn't discover the gym until the day before I left, there wasn't any information provided on it. The breakfast buffet was basic but ok.
Comment from Hotel Management
Jul 15, 2017 by Chairman, Hotel Management
I am saddened that your stay was not up to your expectations. Please accept our apology as our afternoon chef was sick during your stay. While we strive to provide the highest levels of service in the Hotel, please bear in mind that the Internet service in Lebanon experiences some interruptions and loss of packets that is beyond our control (attributed to aging infrastructure and limited international gateway capacity). We monitor the network continuously and contact our service provider to quickly react and adjust routes in order to reduce down time and maintain bandwidth. Nevertheless, from our experience most of the complaints are attributed to customer devices not hooking up properly with the wifi system. Did you ask for assistance from our team? Power interruptions are frequent in Beirut, especially in hot summer season, when demand is high. We do have standby power generator, that kicks in within few seconds and transfers the power to the building gradually. We do operate a four star superior Golden Tulip Serenada Hotel just around the corner. Try it on your next trip. It is slightly more expensive, but offers higher quality. Nabil Haddad – Chairman
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Pros: The location is very good and the price is reasonable.
Cons: 1. TV only had Arabic channels. No CNN or BBC World News or any English news channels 2. WiFi is slow and keeps on disconnecting
Location: Location is perfect. 3 minute walk to Al Hamra Street. & tons of restaurants and bars and shops to walk to.
Midtown Hotel & Suites is situated in Al Hamra area and is within walking distance of restaurants, bars and shops in the heart of Beirut. The hotel itself is a part of the Golden Tulip Hotels. My room was clean and the bed very comfortable. Staff were helpful and the inclusive breakfast was pretty decent. I took a room on the 9th floor with a balcony facing the street. At the time of my visit the hotel was under renovation on some of the floors.
Comment from Hotel Management
Jul 5, 2017 by Chairman , Hotel Management
Thank you kindly for your feedback. We work hard to keep our guests satisfied. We hope to host you again soon. Nabil Haddad chairman
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Excellent communication from the staff and very helpful in meeting my needs!
Comment from Hotel Management
May 6, 2017 by Chairman , Hotel Management
Thank You kindly. We look forward to hosting you again. Nabil Haddad - Chairman
5 out of 5
by Terry

Excellent Friendly Service

Posted Feb 28, 2017 on Hotels
Excellent friendly service. Staff spoke very good English and were helpful and attentive. The owner was onsite and was very welcoming and gracious. Shuttle from airport was flawless. The Midtown provided a safe, clean and comfortable stay conveniently located close to AUB and Hamra Street. While there is no restaurant in the hotel there are many within a 1 - 5 minute walk. The included breakfast had good selection. The only very minor issue we encountered - wifi access was problematic one evening. Other than that, everything about our three night stay was positive.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you kindly Terry! It was our pleasure hosting you and lovely family. We are so glad that your stay was comfortable and pleasant. Regards Nabil Haddad - Chairman