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2 hours of before our departure we were robbed $3700.00 the money was in a small handbag and I counted the money before I departed for Paris before my husband.
The front desk man knew I was leaving and my husband is staying because he asked me Who is staying and who is leaving? I told him" me and the kids leaving but my husband is staying until the morning". My husband was in the lobby watching the soccer games with his friend when someone went up to the room and stole the money. My daughter and I made sure the money was in the small handbag that my husband holds in his hand all the time. We did not notice it was stolen until he reached Damascus. I am so sorry to say that if it was not for the view of the hotel it was a very lousy and uncomfortable stay. The beds were very old squeaky small and uncomfortable, the towels were very old and no other amenities
wafa
Stayed 11 nights in Jun 2018
Response from Antoinette Moussa on Jul 4, 2018
Nice and Unbelievable story. If you had money it should have been stored in the Safety Deposit.You should write such story in a story book.
Sorry this is not us, never in our records of over 20 years.
Wishing you more good imagination.
Mike K
CEO
I loved this place! I travelled alone but this hotel made me feel home and everyone was very nice, even the other guests, and made the staying great. I never felt alone once here! Close to everything you need and great views from the room. Definitely going back!
Minnie
Response from Antoinette Moussa on Jun 20, 2017
Dear Minnie,
Thank you for your review, we really appreciate it and you are the most Welcome any Time, this is your home. Salutation from all the staff here.
Antoinette Moussa
Operations Manager
Average hotel. Clean, busy location, average rooms
Not suitable for families. Beach parties all weekend straight outside our window. Felt like a disco in our room. hotel manager apologised the next day but we hadn't slept till 3 am each night.
Verified traveler
Response from Antoinette Moussa Operations Manager on Jul 19, 2016
Dear Mr. Georges,
We do really appreciate your review and we apologize for a second time for being disturb during our stay, but dear we have to take into consideration that this is Summer season and people on the beach enjoy there time. The hotel is for family and we would like to have you another time.
Good location near booming nightlife. Great sea view. The rooms need renovation badly, walls are dirty, furniture worn out, service very bad, we asked for a towel and never got it, breakfast is very poor.
Verified traveler
2/10 Terrible
Dandoon, lebanon
Oct 7, 2014
Disliked: Cleanliness, room comfort
very dirty hotel
very bad and dirt hotel bad furniture location is great but poor adminstration for this hotel which does not improve
It can't be a three star hotel.
I checked the hotel and rooms before check in and just left.
The room smell bad and doesn't agree to what they have posted in your website. I suggest to delet this hotel of your list.
Room view was amazing. Room was clean and personnels very kind
Berna
Stayed 2 nights in Mar 2020
Response from Antoinette Moussa on Apr 8, 2020
Dear Berna, Hope you are doping well well with this virus overall the World, we thank you for your kind review and we hope to see you again in a better situation.
Antoinette Moussa
Operations Manager
6/10 Okay
Yannick, Toulouse
Jul 6, 2017
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel for small budget
Location close to resort hotels or club with sporty activities like water skiing, jet ski or kayak. There is not restaurant in this hotel except for breakfast. Hotel staff is very sympatic but changing every day, billing tracking is not performed and finally several bills without clear details and the impression of having paid several times same things. During three days the shower was not working even if they promised to fix it.
Yannick
Stayed 3 nights in Jul 2017
Response from Antoinette Moussa on Aug 1, 2017
Dear Mr. Yannick, thank you for giving us your opinion regarding our small and family hotel. Sir thank you for your feedback, we assure that there weren't any duplicate in calculating bills, we promise to be more professional the next time. Holiday Suites Hotel is always your home.
Antoinette Moussa
Operations Manager
Dear Sir, hope you mention your name so we can respond directly to your person and say Thanks a lot for your rating.
Antoinette Moussa
Operations Manager
Très bien situé face à la mer et dans le coeur du vieux Jounieh.
Le large balcon donnant sur la mer est un plus très agréable.
Les chambres sont défraichies et la salle d' eau surtout à grand besoin d' être rénovée.
Un très gros problème de nuisance sonore occasionné par le bruit produit par le générateur d' électricité qui n' est pas suffisamment isolé.