Good 3/4 star hotel
Posted Feb 7, 2014
Lancaster hotel is a nice hotel to stay at. Food at breakfast and room service was not great, and of a low standard. Free airport shuttle service is a bonus and it's located near the sea (corniche). Staff at reception were useless, especially female receptionist who were always talking to their friends on the phone. Don't expect any help from them, I was ushered away once by them! Rooms also need more sound proofing as it gets noisy outside at nights. Bathroom was leaking so floor was always wet and no hand towel rails or hooks to hang clothes/robes in the bathroom. TV was slow and room was very dimly lit.
Comment from Hotel Management
Oct 11, 2014 by Talih Ajab, Hotel Management
Dear Sir, Madame,
Thank you so much for placing a review on Expedia.
We really apologies for what happened with you concerning the staff, this does not reflect our hospitality.
I will for sure revert the message to the concerned and will confirm that the challenge will be resolved the next time you stay with us.