Nice property with horrible service.
Posted Jun 20, 2016 on Hotels
The service is embarrassing for this level of hotel. Concierge was clueless - we ordered a car, gave a specific location and then while in the car after leaving the hotel the driver asks where we are going. No warmth, just cold and functional service from the staff at every step of the process (checkin, requests for cars and area suggestions, checkout...). Roof top bars with a view are closed at sunset... doesn't seem to make much sense. Staff was cold and disengaged.