Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from paris

Hôtel aillant du bon personnel mais mal entretenu

Posted Apr 17, 2016
Très dur d'avoir de réel avis sur cet hôtel. Le personnel est adorable. Rien a redire. Mais l'hôtel en lui même est mal entretenu piscine couverte froide en plein mois d'avril. Des fourmis autour. Des fils électriques pendent du mur à coter de la piscine. Jacuzzi a 20 degrés ! Attendre 1h minimum avant que sa chauffe. Et sa dépasse pas le 24 degrés. Le personnel de chambre vous nettoie la chambre. Mais ne remet jamais les peignoir ! toujours obliger de demander et il ne les ramené pas forcément. Bref courir après les choses ne sont pas agréable. Seconde choses , LA DOUCHE . Hôtel tres récent mais douche abîmée. Trace de noir et jaune dans le bas de douche. Enfaite dans cette hôtel les finissions sont vraiment mal faite. Le seul point fort qu'il ont est , la beauté du lieu où ils sont, la gentillesse de la plus part (évidemment) le personnel et le lit très confortable. Pour le tarif payer cest n'importe quoi ! Mieux vaut attendre qu'il améliore ses détails avant de venir dans cet hôtel.
5 out of 5
by A verified traveler from Montreal, Canada

Great seafront hotel in Jounieh

Posted Aug 30, 2015
Pros: - Great location - All rooms have an unobstructed view of the sea and bay of Jounieh
Location: - Téléférique (lift) - 2 mins walk - Restaurants nearby - Paragliding lands right in front and can be purchased there
We travelled as 3 siblings (29-35 year olds) with our spouses and our parents at Portaluna hotel in mid august and highly recommend this hotel. The hotel is very well situated on the main road in Jounieh-Maameltein. It has a pool as well as a gym, ping pong tables amongst other items. Rooms are large & clean, relatively new but well maintained, with comfortable king size beds and a seating area. As well, bathrooms are large and clean, with hairdriers, and the showers have strong water pressure. Rooms on the second floor have large balconies. The staff is very accommodating and pleasant, and all speak Arabic, English or French, if not both. There is free cold water in a fridge in the lobby and, to our surprise, meals are included (3 per day). Meals are buffet style with large selections, but there are also waiters that will serve you. Also, there are many restaurants nearby, a short walk away. This hotel is highly recommended for couples & families.
Comment from Hotel Management
Oct 13, 2015 by Portaluna Hotel and Resort Team, Hotel Management
Dear Sir or Madam, Your positive highlights are indispensable to us. Portaluna Hotel and Resort is always ready to provide our guests with happy home and we are looking forward to welcome you and your family into our family again. Happiness starts here…
5 out of 5
by Youssef Nabbout

Posted Aug 23, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by David, Hotel Management
Dear Youssef, Thank you for high score. Come back soon again.
3 out of 5
by A verified traveler from sydney australia 🇦🇺

Great location......close to restaurants shops pub

Posted Aug 14, 2015
Overall pretty good.....staff r friendly....hotel is clean....buffet is good....close to all amenities But the hotel is definitely not a 5 star In being fair it should be rated max as a 4 star hotel
Comment from Hotel Management
Oct 13, 2015 by Portaluna Hotel and Resort Team, Hotel Management
Dear Andre, Your kind review is highly appreciated. We constantly strive to improve with each and every guest, always aiming to provide five star experience of comfortable atmosphere and well maintained facilities. Hope, you will revisit us soon allowing to welcome you back with deserved treatment.
5 out of 5
by Mark from London

Little Gem

Posted Aug 13, 2015 on Hotels
Fantastic hotel for the price in a lovely country
Comment from Hotel Management
Dec 26, 2015 by David, Hotel Management
Thank you for your kind comment. We are looking forward to seeing you again soon.
5 out of 5
by Nick

Posted Jul 5, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015 by David, Hotel Management
Dear Nick, High score you shared is highly appreciated. Thank your staying with us. Please, revisit soon.
5 out of 5
by Salma from Bedfordshire

Great place to stay

Posted May 31, 2015 on Hotels
Great place to stay, lovely location by the beach. Good clean rooms with great service.
Comment from Hotel Management
Dec 26, 2015 by David, Hotel Management
Dear Salma, We are glad that state of our facilities, professional service and prime location added to your stay experience positively. Please revisit and allow us to extend you Portaluna Hotel and Resort warm and happy welcome.
5 out of 5
by A verified traveler

The best

Posted Jan 7, 2015
Simply the best in have benne to this hotel in every trip to lebanon It is now a solid part of the trip to lebanon. Away from life
Comment from Hotel Management
Oct 13, 2015 by Portaluna Hotel and Resort Team, Hotel Management
Dear Guest, We are pleased to become "the best" in your travelling map of Lebanon and looking forward to extending a warm welcome upon your return at any time.
5 out of 5
by Rani from USA

Nice hotel in a beautiful Jounieh

Posted Mar 19, 2014
Pros: Location and View of the Sea
Cons: Breakfast buffet is very modest.
Good hotel in a nice neighborhood and beautiful view of the mountains and Sea.
Comment from Hotel Management
Oct 19, 2015 by Portaluna Hotel and Resort Team., Hotel Management
Dear Rani, We are happy that surrounding area and picturesque views of Jounieh added positively to your stay experience. Our aim is to offer to the guest healthy option, e.g., introduction of products of local organic farming. The buffet employs rather qualitative over quantitative approach.
5 out of 5
by Hadi from Jordan

Great Stay

Posted Feb 1, 2014 on Hotels
Please try it, you will love this hotel .
Comment from Hotel Management
Dec 26, 2015 by David, Hotel Management
Protaluna Hotel and Resort team is happy to greet you with the smile. Thank you for lovely comment.