Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel - noisy room

Posted Jul 1, 2016
Hotel was nice and comfortable Great staff excellent breakfast and location is really good Only negative point is that room on 2nd floor and quite nosiy with traffic passing by Ask for higher floors rooms
Comment from Hotel Management
Jul 3, 2016 by Raouche. Arjaan , Hotel Management
Dear Sir, Thank you for staying at our premises and for this positive feedback. We do apologize for the street noise inconvenience, which is out of our control, however please make sure to ask for a higher floor or city view on your next visit. Looking forward to welcome you back.. Yours Sincerely, Hala C. Massaad General Manager
5 out of 5
by A verified traveler

Very nice hotel

Posted Jun 13, 2016
1. Breathtaking view of the pigeon rocks and the Mediterranean sea. 2. Comfortable King bed, clean suite. 3. Staff members are very friendly and professional, great customer service. 4. Delicious breakfast; open buffet with lots of options. 5. Mini bar is a little bit overpriced but there are a couple of small grocery stores in the area.
Comment from Hotel Management
Jun 17, 2016 by raouche.arjaan, Hotel Management
Dear Sir, Thank you for staying at the Raouche Arjaan by Rotana. We are very happy to read your comments and to know that you enjoyed your time with us, our services were up to your expectations and you found our staff friendly. Please rest assured that the same has been well communicated to them. Sir, I do hope that I will have the pleasure of welcoming you back amongst us at your home in Beirut, and we will assure you of our best services and attention at all times. Yours sincerely, Hala C. Massaad General Manager
4 out of 5
by A verified traveler from Abu Dhabi

Good option for the coast and short walk to Hamra

Posted May 23, 2016
It was a little tired for a Rotana based on the others I know, but this is Beirut and not Dubai, and it was fine. The room rate I got made it fair value. I was upgraded to a suite with a sea view on one of the top floors. This was a good size and had everything I needed and was comfortable. So far, so good... On the down side, I was there on Friday and Saturday nights, and there was dreadful thudding music. I imagine this was from the roof pool bar or something. It was still going strong at 3.30 am on Friday. I suggest asking for a room that is the most isolated from the music. The other negative is the extras pricing: bad in many hotels, and particularly so here. Unbelievably, they charge (a lot) for the Internet (the free access in the Lobby is utterly useless). It is cheaper to go to the Starbucks nearby and buy coffee every time! The mini bar prices (and room service drinks prices) are eye-watering. Go for a shopping spree at the excellent off licence in the middle of Hamra for what you'd pay in your room for just a couple of drinks. Water from the mini bar costs six times the price of exactly the same bottle at a store literally 15 seconds' walk around the corner (6000 LBP vs 1000 LBP). Ditto the snacks: absolutely outrageous mark-ups. And the laundry prices? It would be almost as cheap to go and buy new underwear every day. I just don't understand it. Hotels would surely make more money from lower prices, so that more people use these services. Economics 101!
Comment from Hotel Management
May 28, 2016 by raouche.Arjaan, Hotel Management
Dear Sir, Thank you for choosing Raouche Arjaan By Rotana and for posting your review. We are pleased that you enjoyed our location near Hamra and many attractive areas in Beirut, in-addition to your upgraded suite. We do apologize for the music disturbing you, since we had a birthday at the pool until 11:30pm. With regards to the internet charges, kindly note that is charged as per Rotana's policy in all guests' rooms but it is free at the outlets and we apologize for the inconvenience. Looking forward to welcome you back. Yours Sincerely, Hala C. Massaad General Manager
4 out of 5
by A verified traveler from Ca, USA

Nice view and convenient location

Posted Apr 17, 2016
We had a good time at the hotel. Parking is lacking except for valet parking which takes time. Responsiveness to guest requests could be improved.
Comment from Hotel Management
Apr 21, 2016 by raouche.arjaan@rotana.com, Hotel Management
Dear Sir, We thank you for your feedback which will be taken into consideration and we are pleased that you had a pleasant time at our premises. Yours Sincerely, Hala C. Massaad General Manager.
5 out of 5
by Michel from Marseille

Séjour en famille très agréable à Beyrouth

Posted Apr 15, 2016 on Hotels
Bel Hotel, bien placé sur la corniche. Nous avons été très bien accueilli par un staff souriant et disponible. Le surclassement dans une belle et spacieuse suite avec vue mer était très agréable.
Comment from Hotel Management
Jun 18, 2016 by Joanna Tabet, Hotel Management
Dear Sir, Thank you for staying at our premises, It is always a pleasure to receive this positive input, knowing that you had an excellent stay from the location to the welcoming staff and spacious suite. We hope to welcome you back in the near future. Yours Sincerely, Hala C. Massaad General Manager
4 out of 5
by Ahmed

Posted Apr 14, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Joanna Tabet, Hotel Management
Dear Sir, Thank you for rating us four stars, and we hope to welcome you back at our premises. Yours Sincerely , Hala C. Massaad General Manager
5 out of 5
by A verified traveler from Egypt

Posted Apr 13, 2016
Pros: very clean and equipped rooms
Wonderful hotel , i recommend it for anybody nice location , and perfect stuff
Comment from Hotel Management
Apr 14, 2016 by roauche.arjaan@rotana.com, Hotel Management
Dear Sir, Thank you for your stay and for your recommendation. It is always a pleasure to welcome you back at our premises. Yours Sincerely, Hala C. Massaad General Manager
3 out of 5
by A verified traveler

Great location, small room.

Posted Apr 13, 2016 on Hotels
Room was very small. Reservation was for 2 including breakfast, only gave breakfast for one person, and was charged extra for 2nd person. Wifi free in lobby, have to pay for wifi in room. Great location, walking distance from the sea.
Comment from Hotel Management
Jun 22, 2016 by Joanna Tabet, Hotel Management
Dear Sir, Thank you for your feedback. We are very sorry to read that we were note able to meet your expectations, hoping this experience will not deter you from coming back in order to offer you our best hospitality. Best Regards, Hala C. Massaad General Manager
5 out of 5
by A verified traveler from Dubai

Perfect hotel and close to everything you need.

Posted Apr 12, 2016
Staff are really perfect, thanks for Petty and Joseph for the upgrade. Noise comes from the cars down all the day, try to take the higher floors
Comment from Hotel Management
Apr 16, 2016 by raouche. Arjaan@rotana.com, Hotel Management
Dear Sir, Thank you for staying at our premises and for this positive feedback which will definitely be shared with Patty and Joseph. We do apologize for the noise inconvenience, which is uncontrollable. Yours Sincerely, Hala C. Massaad
4 out of 5
by A verified traveler

Good location, close to the seat and Hamra street

Posted Apr 11, 2016
Pros: Clean and hospitable staff
Cons: Swimming pool availability and spa
Location: Walking distance to Hamra Street
It was a comfortable stay at the hotel. Good location and good hospitality.
Comment from Hotel Management
Apr 14, 2016 by raouche.arjaan, Hotel Management
Dear sir, We appreciate your feedback, knowing that you had a comfortable stay with us and that our location and services were up to your expectations. Looking forward to see you soon. Yours Sincerely Hala C. Massaad General Manager