Ratings based on 280 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas.

Nice Hotel.

Posted Dec 10, 2017
Nice location and clean rooms. Had a small issue with the room but the management handled it well and corrected it fast. I would stay there again, good value for your money.
Comment from Hotel Management
Dec 14, 2017 by Raouche.Arjaan , Hotel Management
Dear Valued guest, thank you for sharing your feedback with other travelers. I am pleased to know the hotel's location and services were up to your expectations and that the room issue was handled professionally. we look forward to welcome you back soon at our premises. Sincerely yours, Hala C. Massaad General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
All of the staff were wonderful. We were upgraded to a suite upon check-in which was very nice since we were staying 5 days. The morning buffet was good and the staff always checking if we needed anything. They arranged taxis each day. Very helpful
Comment from Hotel Management
Oct 7, 2017 by raouche.arjaan , Hotel Management
Dear Valued Guest, Thank you for sharing your review on expedia. We are pleased to know that we exceeded your expectations in the suite upgrade given, breakfast and staff helpfullness. Looking forward to welcome you back. Yours Sincerely, Hala C. Massaad General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Nice and lovely Hotel

Posted Sep 24, 2017
Whenever I visit Lebanon , I always stayed in Arjaan as I feel that it is my home where I can feel very comfortable and I hope that everyone can feel the same feelings .staff are wonderful and the room is big and comfortable and special if you can see Roucha Rocket. Special thanks to Joseph " reception manager " for his willingness and the work done from his part to make our trip amazing .
Comment from Hotel Management
Sep 28, 2017 by raouche.arjaan , Hotel Management
Dear Valued Guest, We thank you for your loyalty and recommendation of our hotel. We are honored that you consider it your home in Lebanon and you feel comfortable with us. Your appreciation to our staff will be shared and especially Joseph. We look forward for your next visit. Yours Sincerely, Hala C. Massaad General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice hotel close to the beach

Posted Sep 17, 2017
Excellent location at the raouche beach,all the restaurants around,it is 5 star hotel, I love their breakfast 😋
Comment from Hotel Management
Sep 28, 2017 by raouche.arjaan , Hotel Management
Dear Valued Guest, Thank you for rating our hotel 5 stars. I am pleased that the hotel's location was suitable for your stay and its proximity to main areas in Beirut and different restaurants. We look foward to welcome you back soon. Yours Sincerely, Hala C. Massaad Genearl Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to everything

Posted Sep 12, 2017 on Orbitz
I had a great stay at the Rotana Arjaan rawouche.The staff was terrific excellent customer service and the front desk was outstanding.The rooms were very clean and the balcony with Sea view was beautiful
Comment from Hotel Management
Sep 28, 2017 by raouche.arjaan , Hotel Management
Dear Valued Guest, Thank you for choosing our hotel for your stay in Beirut. We are happy to read your positive feedback regarding our customer service, staff hospitality, room's service and outsanding sea view. We hope to welcome you back. Best Regards, Hala C. Massaad General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NC, USA

Nice location

Posted Sep 3, 2017 on Orbitz
I enjoyed spending one week in this hotel. Everything is good, the location is fantastic and the hotel is very clean. The staff is nice but some of them are weird! Overall, it's a good hotel.
Comment from Hotel Management
Sep 7, 2017 by raouche.arjaan, Hotel Management
Dear Valued Guest, thank you for sharing your review. Pleased that you enjoyed your week with us and the location was fantastic and our services met your expectations. We look forward to welcome you back. Yours Sincerely, Hala C. Massaad General Manager
2 out of 5
by A verified traveler from Bahrain

BAD SMELL @ THE ROOM

Posted Aug 17, 2017
There is a certain smell from the Mediterranean Sea along the Corniche,Humidity smell at the rooms not only from the sea but from the hotel it self!! the keep the AC off as long as you are out of the room and they keep it off as long as the room empty to save electricity!!!!!! the smell it can kill you if you have asthma !!! its really unbelievable how the deal with this subject !!! i will never book at this hotel EVER again!!!
Comment from Hotel Management
Aug 29, 2017 by raouche.arjaan, Hotel Management
Dear Mrs. Fatme, Thank you for sharing your feedback. We apologize for the humidty smell in summer and this will be shared with the concerned to take corrective actions. Looking forward to welcome you back. Yours Sincerely, Hala C. Massaad General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice location and close to everything.

Posted Aug 12, 2017
Pros: Location and cleaness
Cons: I would appreciate if they gave me a water front since I really paid a lot for the room and stayed for 24 days.
Location: Great location.
Excellent service from room service and restaurant staff despite the menu was a little bit boring therefore I missed many breakfast days. I was disappointed when they refused to credit me for the 3 nights I wasn't in the room when I went to CPH and expedia wasn't able to help either. Expedia app doesn't have the ability to add the travel insurance and they weren't able to add it after purchase. I never got the paper every morning.
Comment from Hotel Management
Aug 26, 2017 by raouche.Arjaan, Hotel Management
Dear Mr. Issam, We thank you for sharing your review and your appreciation of our services. With regards to your booking and since it was nonrefundable then nothing can be changed even if you checked out earlier. We do apologize for this inconvenience. Yours Sincerely Hala C. Massaad General Manager
4 out of 5
by Maher

Posted Aug 9, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017 by Joanna Tabet, Hotel Management
Dear valued guest, we appreciate sharing your feedback with our travellers and we are pleased that you were satisfied by our services. Looking forward to welcome you back at our premises. Yours Sincerely, Hala C. Massaad General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view accross the street from the sea

Posted Aug 5, 2017
Pleasant overall, good location, nice and friendly staff. Would highly recommend it to a friend.
Comment from Hotel Management
Aug 11, 2017 by raouche.arjaan, Hotel Management
Dear valued guest, Thank you for recomending our hotel. We are pleased that you were impressed by our location, friendliness staff and overall services. Looking forward to welcome you again. Yours Sincerely, Hala C. Massaad General Manager