Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Reston Hotel

4 out of 5
Reston Hotel
Sea Road - Maameltein, Near Telepherique, Jounieh

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel at very good price
Stayed 4 nights in Jun 2023

10/10 Excellent

jwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Apr 2023

10/10 Excellent

Khattar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the facility, amenities and amazing staff. Highly recommend the place!
Stayed 3 nights in Sep 2022

10/10 Excellent

Simon

Stayed 5 nights in Jun 2021

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Joe on Nov 29, 2019
Dear Mr. Elias, Thank you for reviewing Reston Hotel. We are pleased to notice that you had a satisfying stay with us and our services were up to your expectations If we can do anything to make your next stay even more comfortable please do not hesitate to let us know Regards, Guest Relations Department

6/10 Okay

ramy

Liked: Property conditions & facilities, room comfort
Was not happy
Got very bad rooms no balcony or windows, pool is freezing cold in the summer, not being used by guests
Stayed 6 nights in Jul 2019
Response from Reston Hotel Management on Aug 5, 2019
Dear Iyad, Thank you for choosing to stay at Reston Hotel. We are sorry to hear that you faced these kind of problems while staying at our Hotel. Kindly rest assured that all your comments will be taken into consideration and worked on to be enhanced in the future. We hope to see you again very soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Chadyab on Jul 15, 2019
Thank you for your rating, we hope to see you soon and that you had a nice stay!

10/10 Excellent

Charbel_Ters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great location, central to many Uber drivers and taxis if u want to go exploring in Lebanon. Near, supermarket and other many diners, and the telefrique (which is great). Compared to other properties in Lebanon, this place is pretty good.
Stayed 12 nights in Apr 2019
Response from Reston Hotel Management on May 8, 2019
Dear Charbel, Thank you for your review, we are glad you enjoyed your stay with us and we will be waiting anxiously your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Reston Hotel Management on Apr 15, 2019
Thank you for your rating, we hope you had a nice stay!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located to walk around and explore Jounieh.
Stayed 4 nights in Dec 2018
Response from Stephanie Chebly Reservations Manager on Dec 31, 2018
Thank you for your review, we are glad you enjoyed your stay with us and we will be waiting anxiously your next visit!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
I wouldn’t recommend this hotel, staff are very nice, the hotel looks very nice from outside and lobby is nice but Rooms are very basic. This should be a 3 star rated hotel not 4 star. Good advice on excursions from front desk but when their own taxi took us on an excursion he was driving through areas and not stopping. Which was a shame as we missed a few photo opportunities - he was in a hurry to go home.
Stayed 7 nights in Oct 2018
Response from Stephanie Chebly Reservation Manager on Oct 30, 2018
Dear Sir, We are very sorry to hear about the inconvenience that happened with the taxi driver, we apologize for his behavior, we will for sure take appropriate measures on his behalf. We hope to see you again soon for a better experience in our premises.

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Stephanie Chebly Reservations Manager on Oct 3, 2018
Thank you Susan For your feedback, we strive to accomplish the best service. Waiting for your next stay!

2/10 Terrible

Mahmoud

Liked: Cleanliness
New experience , and will never return
This hotel in the middle of night life area , not good for families or someone with kids. The WIFI was not working at all , you are able to connect with no internet access , i call the front desk and they give an excuse that the internet company fault, they need to fix this. This hotel provide an escort services , no idea where is the police or enforces to take care of that , again this hotel not good for families or a person with kids.
Stayed 3 nights in Jun 2018
Response from Reston Hotel on Jul 17, 2018
Dear Mr. Mahmoud, First of all let me thank you for having the time to post a review. Regarding the location our hotel, we are located in the center of the city which allows you to reach any destination you please in a matter of minutes, noting that we have a children's playground right in front of our hotel. As for the WiFi, we are constantly working on improving this service since it's an issue here in Lebanon. We have been trying to contact you in order to understand what exactly happened with your stay, should you wish to discuss this further, please don't hesitate to contact us directly. Looking forward to seeing you again.

10/10 Excellent

Ashraf, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Friendly staff.
Stayed 1 night in Jun 2018

10/10 Excellent

Feras, Syria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel.
Me and my friend really enjoyed our stay at this hotel, they grant us direct free upgrade once we arrived, staff where very cooperative and friendly, services are proffisional, the location is very good and near to all activities you meed in Jonieh👌
Stayed 4 nights in Mar 2018
Response from Reston Hotel on May 11, 2018
Dear Feras, Thank you for choosing to stay at Reston Hotel. We are delighted to read that you enjoyed your stay with us and that the staff service & location was to your satisfaction. We hope to see you again very soon!

10/10 Excellent

tony, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Sydney Australia
The best stay for this country close to all ammenities would stay here again coming back in September
Stayed 1 night in Mar 2018

10/10 Excellent

deanna, ontario, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel . Pretty mountain view
Very clean Staff responsive to needs Water replaced daily Breakfast is good
Stayed 2 nights in Nov 2017
Response from Reston Hotel on Dec 8, 2017
Dear Deanna, Thank you for choosing to stay at Reston Hotel during your visit to Lebanon. We are truly pleased to read that everything was to your satisfaction! We hope to welcome you again sometime soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for up grading my room and for the late checkout
Stayed 10 nights in Oct 2017
Response from Reston Hotel on Oct 27, 2017
Dear Guest, You are so welcome! Thank you for choosing Reston Hotel & we are so glad that everything was to your satisfaction. We hope to see you again soon!

8/10 Good

simone, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to others
Great location, friendly staff, pool area nice, breakfast was ok but could be better. Wouls stay here again if travelling to jounieh
Stayed 1 night in Jul 2017
Response from Reston Hotel on Aug 23, 2017
Dear guest, Thank you for choosing Reston Hotel for your visit to Lebanon! We are pleased to read that you have enjoyed your stay with us & that the staff service, pool & hotel location were to your satisfaction. In regards to the breakfast, your feedback is extremely valuable to us & please rest assured that our F&B department is always trying to update & expand the menu to satisfy all tastes. We hope to see you again soon at Reston Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 18, 2016
Dear guest, thank you for rating Reston Hotel on Expedia. We hope you enjoyed your stay with us and look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Exactly what you expect from a 4 stars hotel
we got a free upgrade to the suite upon arrival...the 3 days stay was as good as a 5 stars experience.
Response from Jad J. on Oct 20, 2015
Dear guest, thank you for choosing Reston hotel during your stay in Jounieh. We are pleased to read that the upgrade was to your satisfaction and that your overall stay was delightful. We look forward to welcoming you again soon in our hotel.

10/10 Excellent

Hani

Väldigt bra service samt fräscht hotell.
Stayed 13 nights in Jul 2021

6/10 Okay

JEAN MARIE

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2018
Response from Stephanie Chebly Reservation Manager on Nov 30, 2018
Thank you for your rating, we hope you had a nice stay!

10/10 Excellent

Marcel, Zurich

Liked: Staff & service, property conditions & facilities, room comfort
Excellent stay at the Reston. Booked initially for two nights and extended for another five nights. That should tell you all. Very friendly and competent staff. Beautiful little garden with swimming pool. Definitely a place to return to.
Stayed 1 night in Sep 2018
Response from Stephanie Chebly Reservation Manager on Nov 21, 2018
Dear Mr. Marcel, We enjoyed having you in our hotel and waiting anxiously for your next stay. Thank you very much for the lovely words!

8/10 Good

Marcel

Liked: Cleanliness, property conditions & facilities, room comfort
Kurzurlaub
Gutes Hotel, grosse, bequeme Zimmer. Anfängliche Buchungsdifferenzen zwischen Hotel u Hotels.com konnten mow bereinigt werden, allerdings nach einigem nachhaken. Da viele Flüge früh morgens ankommen bzw abfliegen müsste früh check in bzw späht check out angeboten werden. Hier wurden uns gerade mal 2 std gewährt, was wir als sehr negativ bewerten. Ansonsten Service ok. Umgebung ruhig, daher ok.
Stayed 1 night in Oct 2018
Response from Stephanie Chebly Reservation Manager on Nov 8, 2018
Dear Mr. Marcel, We were pleased to have you in our hotel. Concerning the late check out, we always do our best to grant our guests the maximum time they need, sometimes due to high occupancy we cannot do that, specially that our check in time is at 14:00. Thank you for your feedback & We hope to see you again soon. Warm regards,

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
The hotel was very very nice and very clean and the hotel had the best location. Simply the perfect hotel ⭐️⭐️⭐️⭐️
Stayed 6 nights in Sep 2018
Response from Reston Hotel Management on Oct 17, 2018
Dear Carmen, Thank you so much for your review. We are glad to hear such amazing feedback from you! We hope to see you again soon.

2/10 Terrible

Serina, Leipzig

Disliked: Staff & service, property conditions & facilities, room comfort
Schlecht
Man hatte kein Ausblick auf das Meer, wie man es eigentlich gebucht hatte. Es wirbt mit ganz dingen die das Hotel überhaupt nicht bietet. Es hat kein Whirpool wie sie es eigentlich werben das jedes Zimmer eins hätte. Es gibt keine Fenster im Zimmer. Die Toiletten sind sehr oft verstopft. Dan sollten wir extra Frühstück dazu zahlen obwohl es dazugebucht war. Für ein Bett mussten wir extra bezahlen obwohl es dazu gebucht war. Sehr schlecht. Würde es nie wieder besuchen.
Stayed 6 nights in Aug 2018

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Langsom indcheckning. Ellers var resten fint
Stayed 2 nights in Aug 2018
Response from Stephanie Chebly Reservation Manager on Aug 30, 2018
Dear Mr. Omar, It was a great pleasure for our hotel to have such valuable and loyal customers like you. We would like to take this opportunity to apologize for the long check in time Thank you very much for your stay in our hotel during your visit to Jounyeh-Lebanon. We will be waiting for your next visit soon! Regards,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Response from Jad on Oct 13, 2017
Dear guest, Thank you for choosing Reston Hotel. We are glad your stay was satisfactory and hope to see again soon!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Jad on Oct 13, 2017
Dear guest, Thank you for choosing Reston Hotel for your stay while visiting Lebanon! We are glad to know that everything was to your liking & hope to see again soon!

10/10 Excellent

Izla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in Jounieh
perfect location in the middle of Jounieh. The hotel is one of the best we stayed in Lebanon, they has very good service, thanks to all the staff especially Christine who helped us with everything we needed. Great fresh roof room with the best view and good breakfast buffet. We will easily get there again!
Stayed 4 nights in Sep 2017
Response from Jad on Oct 7, 2017
Dear Izla, Thank you for choosing to stay at Reston Hotel for your visit to Lebanon! We are delighted to read such great feedback from you regarding our staff service, your room & the complimentary breakfast. We are so happy that everything was to your satisfaction & hope to see you again very soon! Thank you for your review!

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel e localização
O hotel é ótimo, café da manhã muito bom, atendimento excelente, não me incomodei com nada, a não ser o desaparecimento de uma bijouteria que não posso atribuir ao hotel sem ter certeza. pois posso de alguma forma ter perdido.
Stayed 9 nights in Jul 2017
Response from Jad on Aug 23, 2017
Dear guest, Thank you for choosing to stay at Reston Hotel during your visit to Lebanon. We are truly pleased to read that everything was to your satisfaction! We hope to welcome you again sometime soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jad on Mar 13, 2017
Dear guest, thank you for choosing to stay at Reston Hotel during your visit to Lebanon and for the good rating on Expedia. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 19, 2017
Dear guest, thank you for choosing to stay at Reston Hotel during your trip to Lebanon and for the excellent rating you gave us.

10/10 Excellent

karrar, العراق

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع
فندق رائع ومميز من جميع الامور نظافة الغرف والفندق وكذالك الفندق جميل جدا والفطور مميز والموقع اكثر من رائع انصح به بشدة
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