Ratings based on 24 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Toby from New York

15th century castle!

Posted Oct 14, 2015 on Hotels
Wonderful 15th century castle. Room was charming. Staff warm and helpful.
Comment from Hotel Management
Oct 19, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Romantic and luxurious 15th century castle

Posted Oct 8, 2015
As a wedding anniversary treat to ourselves we spent two nights in this pouseda in a superior room. And it was too with 15 foot ceilings and an area equivalent to our living room at home. The bathroom was great and the bed was comfortable. The breakfast buffet was amazingly diverse and dinner was wonderful. The wi-fi is free and works in the room and beside the pool. The staff was uniformly helpful and kind. Manuel, the front desk captain even took us on a tour of the hidden parts of the castle and of the well-planted grounds. There is a small village surrounding the castle which is fun to explore. The square just outside the walls has a kiosk where you can buy beer or wine or cognac and sit on a bench with the locals. Just don't make a mistake and go to the nice seeming restaurant across the street. Service was surly, the waiter would not let us share a starter and an entree (essential in Portugal as the portions are way too large) and the food was merely ok.
Comment from Hotel Management
Oct 19, 2015 by Coelho, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Bracknell

Peaceful!

Posted Sep 20, 2015
Pros: Nothing was too much trouble for the staff who were attentive but inconspicuous, unless you needed something.
Cons: The bathroom was a little 'crowded' but still usable. Sound deadening between the rooms could have been better.
Location: A historic location with a dam close by and many small villages in the area.
A delightfully peaceful and elegant hotel close to the village centre. Very relaxing with good facilities. It would make a good touring base for a couple of nights.
Comment from Hotel Management
Sep 23, 2015 by Coelho, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
2 out of 5
by A verified traveler

Expected more

Posted Jun 9, 2015
Pros: The setting- a castle but... Something missing.
Cons: The general, overall ambience was lacking. We were disappointed. Paid much less for more appealing rooms in other places during our month in Portugal
Location: Not much to do. Small town- not many restaurants besides the hotel. We did have a very nice meal at a small place that served an authentic dinner.
Pool needed attention. Outdoor furniture not up to standard. Needed cleaning, repair,painting. Some things needing replacement- tear in umbrellas etc. Garden needed attention- borders needed trimming, weeding, replanting- work was being done however, probably not best to cut rock etc. with all the dust blowing onto the guests at the pool!! Noisy and dusty! Yuck. Not many restaurants outside of the hotel that were open. Very few people ate dinner there .
Comment from Hotel Management
Aug 27, 2015 by Coelho, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. We apologize to have not reached your expectations. In fact, the opinions and comments of our guests and customers it's the best way to help us to try to improve every day to meet the expectations of those who have the privilege of receiving the Pousada Castelo de Alvito | Historic Hotel. Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future. Kind regards, Fernando Coelho, Manager
5 out of 5
Recommended
for Everyone
by Julien from Montreal

Castle Hotel

Posted Jun 2, 2014
Pros: Food and ambiance was great. Staff was really focussed on customer service
Location: Not much to do in the surrounding village of Alvito (quiet town), but there are several Wineries to visit and Beja and Evora are nearby
Have only wonderful things to say about the hotel and its incredible staff. They went above board to create a wonderful ambiance and provide spectacular service. The food at the hotel was truly incredible (don't forget to try the olive oil with dinner). The rooms are nice with high ceilings, but don't really have an old castle feel to them. The rest of the pousada is very authentic. Garden is lovely and the pool was chilly and refreshing. Had a great stay overall.
Comment from Hotel Management
Sep 1, 2015 by Coelho, Hotel Management
Dear Julien, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
5 out of 5
by EL from Matawan NJ

Excellent hotel and Staff service

Posted Oct 27, 2013 on Hotels
It is very nice castle hotel including very good breakfast. All staff are very professional and helpful, especially Mr. Rui Corraleica and Ms. Carla Santos. No Internet service in the room and in the lobby and bar which have comfortable seat and environment. The town does not have any good café or restaurant but dinning in the hotel is very nice and not expensive.
Comment from Hotel Management
Sep 1, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
4 out of 5
by No sweets from USA

It is located in the middle of nowhere.

Posted Oct 19, 2013 on Hotels
The Pousada has a large courtyard in the middle that must be very nice in the Summer. It has a swiming pool, and a large garden with fruit trees.The parking was on the street. The parking was on the street in front of the hotel.The man at the reception was very friendly and super helpful.The hotel inside was tight but beautiful and very clean. They asked us if we wanted to make reservations for dinner and that evenig we were the only two people at the restaurant. The food was not very good, and the portions small for the price. Breakfast was ok, but there were no eggs.They bring everything to your table, coffe and milk, orange juice, bread/butter, yogurt, cakes and pastries, two and a half thin slices of cheese, ham and salami per person. We do not eat sweets and and would prefer to make our own choices of items and quantities at a serving table. The hotel was nice and very clean, The service was great. Not happy with the location, the parking.or the food. This Pousada was about 40 km from Evora.
Comment from Hotel Management
Sep 1, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
4 out of 5
by Fj from Hong Kong

A genuine Castle!

Posted Mar 31, 2013 on Hotels
A slightly frumpy castle hotel, but as usual at Pousadas', the most fantastic service! In a genuine castle in the middle of a very picturesque town, one does have the feeing of being somewhere special. Trying to be 'regional' as well as 'clubish and comfortable' is not easy, but the rooms are well done although ageing... Overall very worthwhile to stay here and amble around the winding streets if the town.
Comment from Hotel Management
Sep 1, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
5 out of 5
Recommended
for Everyone
by Nicho from Burntwood, Staffordshire, UK

Fit for Kings and Queens.

Posted Jun 17, 2012
Pros: Staff and service superb.
Cons: Nothing.
Location: Beautiful village and friendly people.
One word describes our experience FANTASTIC. Cannot wait to go again, 5star service in every respect. Staff cannot do enough to help. Surrounding area beautiful lakes and forests magical.
Comment from Hotel Management
Sep 1, 2015 by Coelho, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager
4 out of 5
by Peter Dowd

Posted Jun 17, 2012 on Hotels
We have stayed at Paradors on Spain and would suggest that the Pousada falls short of that standard. Staff very friendly and helpful. Room very pleasant but aircon ineffective. However when we mentioned it they provided a portable unit which did the job. They advertise free wiFi but you only get 30 minutes at a time and only in the public areas. Not a great deal to do in the area but OK a an overnight stop.
Comment from Hotel Management
Sep 1, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager