Ratings based on 778 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location for me

Posted Dec 3, 2017
Pros: The staff is very professional, friendly and efficient. The rooms are great.
I always enjoy staying here . Luxe is very convenient to where I want to be.. not far from family, the Getty Museum and access to the highway and beach. It also has a very nice pool area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Half Moon Bay CA

Posted Nov 27, 2017
Friendly staff. Great location. Would stay again. Only issue was the noisy people upstairs from us.
3 out of 5
by A verified traveler

Poor value for breakfast

Posted Nov 14, 2017
Pros: The room was kept very clean by the staff who were very pleasant.
Cons: The breakfast buffet is terrible value. Overpriced and completely tasteless.
Location: They could be clearer about the fact that the pool and gym are not in the main building and you have to walk up a hill to get there
Short stay for a business trip, generally it was okay
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin NJ

Nice

Posted Nov 13, 2017
It was really nice. I can’t say enough about the niceness.
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lompoc, CA

Quiet and Comfy

Posted Nov 12, 2017
Pros: Location, great staff, quiet, clean.
Cons: Not crazy about the food from the restrauant.
Great front desk staff. Got a complimentary upgrade to a Jr Suite. It was a huge room. A tablet in the room controls all of the amenities from room service to in room bar prices. The bed was very comfortable with great linens. Towel were extra thick. The hallways could use a little sprucing up. The room service was prompt and the food was very hot. The omelet and hash brown potatoes were odd. The omelet had huge pieces of tomatoes and so much spinach that I had a hard time finding the egg. The hash browns were overwhelmed but the addition of rosemary to the point that is all you smelled. So I would be more clear about what I ordered from room service. Overall a very nice hotel.
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected!

Posted Nov 11, 2017
I’ve only come to this hotel for lunch and never stayed overnight. I got a good price on Expedia and was not sure how nice the accommodations would be. It turned out to be quite good. Big room with a spacious bathroom and a small patio area. Many places to sit in the lobby and bar area also outside areas... good flow and atmosphere - nice pool too. Only inconvenience is the location - if you want to walk to a restaurant or shopping...you can’t. You have to have a car or Uber it! Also very dangerous busy street Sunset Blvd. probably not the best place for kids!
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Posted Nov 10, 2017
Great location and the hotel is very nice but very disappointed with the staff and service which started at check in with the staff member having attitude and not very helpful .
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, bad layout

Posted Nov 6, 2017
Pros: Rooms
Cons: Commute between buildings.
This hotel has everything one would want in an LA hotel at a reasonable price, except the layout, with one building up a steep hill. Although golf-cart shuttle service is available, we found it inconvenient.
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from Los Angeles

Probably good for romance but not for kids

Posted Nov 4, 2017
We had one problem after another during our stay - from our baby finding a used condom box, to a crib being delivered hours late (which unfortunately disrupted our child's sleep schedule to the point of keeping her up all night), and the bathtub wouldn't hold water. The staff themselves were slow to respond to anything in general, but the management was very embarrassed by our difficulties and really went above and beyond to try to make up for it. I think had we not been there with our baby, perhaps it would have been a better choice...but be warned, the room service is and parking is extremely expensive. They also make you pay for children's television programming.
Comment from Hotel Management
Nov 15, 2017 by J, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great Stay

Posted Oct 30, 2017
Perhaps not the most updated room, but large, comfortable, and quiet. Great location and reasonable rates for the area. We would stay there again.