Ratings based on 30 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by Meriam M
Low standardPosted May 16, 2017 on Hotels
We had a bad stay from the rooms basin blocked , tabs leakin,no hot water we booked 3 rooms all this rooms we had to report a problem jobs TV remote and we requested the remote we were not offered until we check out . Breakfast fast was not bad but the problem is we had to ask lots of things someone needs to make sure that they refill and we had to to wait too long for that after reporting please train your staff and maintenance people to do their job it is embarrassing to find different things than what you saw on the Internet please
Comment from Hotel Management
Jul 10, 2017
We're sorry to hear about your experience and will investigate the service issues you've had during your stay.
Posted May 2, 2017 on Hotels
by A verified traveler
Maintenance neededPosted Jan 16, 2017 on Hotels
We had a reasonable priced room, however, the condition of the room was below average. We could see it used to be a great hotel when was maintained. The aircon was great and breakfast was not bad , beside that I cannot come up anything that was great in our staying. The good things were mainly the location, very close to the main attraction and The response from room service was quite quick. Hotel needs to be maintained.
Convenient and cleanPosted Jan 16, 2017 on Hotels
It was amazing the hotel staff are friendly
Posted Jan 5, 2017 on Hotels
The room was dirty. There were cockroaches. The bathroom extractor fan was not working. There was shortage of food served for breakfast. There was no manager to listen to our complaint. It was horrible!
by no more Elephant Springs from Bela Bela
Elephant Springs needs shaking upPosted Jan 3, 2017 on Hotels
disappointed with Elephant standard rooms
by A verified traveler
Posted Dec 17, 2016 on Hotels
by Christo from New Redruth
NOT A PLACE TO EVER GO TO!!Posted Aug 22, 2016 on Hotels
The room was noisy to such an extent that 3 of my guests left the Saturday morning. We paid for a room sleeping 5 and ended up having 2 people stay. It was really unbearable with a huge fan running the whole time. It was like staying in an industrial factory. Their was drunk people all over the place that was running around without any clothes. We laid several complaints but none did anything about it at all, it actually became worse the later it got. Not a place to take your kids or family to enjoy a comfortable stay. When this was reported to management, they lifted there shoulders and said this is what i paid for and the way things are.
by Shiraz from Harrismith
Posted Aug 10, 2016 on Hotels
Was not that great in terms of the hotel, many faults and service was poor. general condition of the room was poor, need of upgrade/revamp.
by Elias from Mamelodi
The Elephant Springs Hotel need a revampPosted Jun 21, 2016 on Hotels
The antique furnisher on the corridors of the hotel is not only an eyesore but poses a serious danger when people have to walk or run to safety during an emergency, especially at night when there is a power outage. The aircon in Room 49 was not working properly and the current TV set, which is too small and fuzzy, need to be replaced with a mounted flatscreen with access to basic DStv channels. However, the atmosphere at the hotel was nice and the breakfast enjoyable.