Ratings based on 45 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Maxat

This traveler left a rating score only Posted May 12, 2017 on Hotels
4 out of 5
by Farzad kowkabzadeh

friendly staff...

Posted Mar 24, 2017 on Hotels
friendly staff, specialy animation team Mr "Ugur",we will miss him so much, also miss "Maria", and Mr "Yousef" from reception team, they were really kind and friendly, food quality was moderate, rooms where really bad sound proof, you can hear even a little noise from nearby rooms, no special entertainment programs, poor house keeping, very good Internet speed and quality,
Comment from Hotel Management
May 3, 2017
Dear Guests, First of all we would like to thank you for your comment. Thank you very much for those kind words about our hotel, service and staff. Your opinion plays an important role for us, we always welcome new proposals and wishes. We informed the related department managers about some negative points which you wrote in your comment. Your good mood is the best award and motivation for us. All our hotel staff is always happy to you and for our new guests. Looking forward to have a pleasure of seeing you again at IC HOTELS Santai Kind regards, İC HOTELS Santai
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Very nice vacation, especially for children. One omportant thing- the water in the swimming pools are freezing❄❄❄...it should be much warmer...
Comment from Hotel Management
Oct 28, 2016 by G/R, Hotel Management
Good day. Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels. Best regards, İC HOTELS Santai Guest Relations Department
5 out of 5
by A verified traveler from Saudi Arabia

Good value for money

Posted Sep 12, 2016 on Hotels
✔️Good staff &service.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
First of all we would like to thank for choosing IC Hotels Santai for your vacation. And also thank you for posting your review here . We were glad to hear that it was fabulous holiday. It would be a pleasure for us to welcome you and to serve you again. Kind regards, İC HOTELS Santai Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place Recommend it 200%

Posted Sep 4, 2016
I was very pleasantly surprised. We are a family of five and this was truly fantastic with lots to do for everybody including a superb kids club with excellent facilities I even took my three-year-old for tandem parasailing And five-year-old on the JetSki! The food was extremely very varies and very tasty indeed - we were spoilt for choice I highly recommend hiring a cabana both in the day and also for a night time individualised dinner - well worth the extra money
Comment from Hotel Management
Oct 28, 2016 by G/R, Hotel Management
Hello dear Anonymous First of all we would like to thank you for your comment. Our first aim, as IC Hotels Santai management, is to reach the maximum guest satisfaction. We are glad to read that we came one step closer to our aim by your accommodation. We will give our best that each of your stay will be better than the last one. Hope to see you again. Kind Regards. İC HOTELS Santai Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Fabulous Holiday

Posted Jul 3, 2016
Can't really fault this hotel. However, I must mention that it was so good I never left the place. What really made it for my family was the staff at the teen club(Youchen especially❤️). They managed to engage my 13year old son, which is a REAL SKILL.
Comment from Hotel Management
Oct 28, 2016 by G/R, Hotel Management
Hello. First of all we would like to thank you for your comment. Our first aim, as IC Hotels Santai management, is to reach the maximum guest satisfaction. We are glad to read that we came one step closer to our aim by your accommodation. We will give our best that each of your stay will be better than the last one. Hope to see you again. Kind Regards. İC HOTELS Santai Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

lovely it is one of the best hotels in the aera

Posted Feb 27, 2016
Pros: every thing
Cons: food
Location: no transport
food was good but more of the sweet did not change every day
Comment from Hotel Management
Oct 28, 2016 by G/R, Hotel Management
Hello. First of all we would like to thank you for your comment. Our first aim, as IC Hotels Santai management, is to reach the maximum guest satisfaction. We are glad to read that we came one step closer to our aim by your accommodation. We will give our best that each of your stay will be better than the last one. Hope to see you again. Kind Regards. İC HOTELS Santai Guest Relations Department
4 out of 5
by HALUK

Posted Nov 30, 2015 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels. Best regards, İC HOTELS Santai Guest Relations Department
4 out of 5
by HALUK

Posted Nov 30, 2015 on Hotels
I attended a convention outside the hotel so I did not have time to use all the hotel facilities. However, overall the hotel was good, but the main halls not clean enough.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels. Best regards, İC HOTELS Santai Guest Relations Department
4 out of 5
by Naciye

Posted Nov 10, 2015 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels. Best regards, İC HOTELS Santai Guest Relations Department