Ratings based on 268 Verified Reviews

4.6 out of 5
83% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from SEATTLE

Posted Nov 8, 2019
Good overall. But the staff can use more attention for the customers. Front desk staff never cracked a smile or ask to help when our eyes met.
Comment from Hotel Management
Nov 8, 2019 by Ana Portugal, Hotel Management
Dear Chris, Thank you for staying with us, and for your feedback. We really appreciate your time and your comments. We are happy that you enjoyed our hotel. We were saddened to hear about the less positive aspects of your experience, although they bring up some important issues that can help us improve. We apologize for all the inconveniences. We appreciate the time you took to share your concerns, and it is our hope to have the opportunity to better serve you in the future. Sincerely
4 out of 5
by A verified traveler

Posted Nov 5, 2019
good for belem visit, close to everything in belem
Comment from Hotel Management
Nov 6, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you for taking the time to write about your stay with us. We are happy to read that you enjoyed the your stay with us. Looking forward to welcome you back. Sincerely,
5 out of 5
by A verified traveler from philadelphia

Posted Sep 28, 2019
the architecture and location along with staff and pool area
Comment from Hotel Management
Oct 3, 2019 by Ana Portugal, Hotel Manager, Hotel Management
Dear guest, we deeply appreciate your comments, they are very importante to us. We are very pleased to know you have enjoyed your stay with us, that is our main goal. We hope to receiving you again in the near future. Kind regards,
5 out of 5
by A verified traveler

Posted Sep 21, 2019
there was absolutely nothing i didn't enjoy about our stay! the staff was extraordinarily fabulous , friendly, extremely helpful. i only wish i could've stayed longer, much much longer!! the rocking rio celebration was fantastic, the view from the bar was spectacular and our service from the bartenders never ended while we hung out there! the pools both indoor and out were a spectacular experience the way its set up, the water was always amazing no matter what time you got in! i would realistically give them a 200 outta 100 star rating!
Comment from Hotel Management
Sep 21, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you for staying with us, and for your feedback. We really appreciate your time and your comments. We are happy that you enjoyed our hotel. We appreciate the time you took to share your concerns, and it is our hope to have the opportunity to better serve you in the future. Sincerely
4 out of 5
by A verified traveler from Chicago

Posted Sep 18, 2019
Beautiful hotel/spa! We wish we had known about the construction on the street in front of the hotel and next door, as it disrupted our sleep early each morning around 8 am. The staff recommended great restaurants nearby and the breakfast service at the hotel was outstanding. The spa was such a treat!
Comment from Hotel Management
Sep 19, 2019 by Ana Portugal, Hotel Management
Dear Annette, Thank you for the positive rating. Sadly, the refurbishment works on the roads adjacent to our Hotel, are responsibility of the Lisbon City Council, with no chance to be avoided by our Management; nevertheless we are making our best efforts to ensure the maximum confort of our guests. Looking forward to welcome you once more in the future.
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Comment from Hotel Management
Sep 11, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you for the positive rating. We do hope that you choose to stay at Palácio do Governador again. Best regards,
4 out of 5
by A verified traveler

Posted Aug 29, 2019
Comment from Hotel Management
Aug 30, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you for the positive rating. We do hope that you choose to stay at Palácio do Governador again. Best regards,
5 out of 5
by A verified traveler

Lisbon bliss

Posted Aug 24, 2019 on Hotels
We stayed for 2 nights. Very helpful and friendly staff. Spacious room. Comfortable bed. Wonderful amenities
Comment from Hotel Management
Aug 26, 2019 by Ana Portugal, Hotel Management
Dear Juan, Thank you very much for your perfect rating and honest review recording Hotel Palácio do Governador. Your kind words give us the great filling of mission accomplished and we will share with all our team. Looking forward to welcoming you back to our hotel again. Best Regards,
5 out of 5
by A verified traveler

Posted Aug 21, 2019
Comment from Hotel Management
Aug 21, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you for the positive rating. We do hope that you choose to stay at Palácio do Governador again. Best regards,
5 out of 5
by A verified traveler

Posted Aug 20, 2019
Lovely historic property with really high standards and attentive staff
Comment from Hotel Management
Aug 21, 2019 by Ana Portugal, Hotel Management
Dear Guest, Thank you so much for taking your time to share this great review with us. It was a pleasure to welcome you at Hotel Palácio do Governador. We are very happy to hear that you enjoyed your stay with us. Your satisfaction and your rating are an encouragement to us in the pursuit of making each stay a memorable one. Hoping to be able to welcome you again in our city