Lobby

Reviews of Super 8 by Wyndham Belen NM

2 out of 5
Super 8 by Wyndham Belen NM
428 S Main, Belen, NM

Reviews

5.2
Rating 10 - Excellent. 46 out of 370 reviews" "
Rating 8 - Good. 58 out of 370 reviews" "
Rating 6 - Okay. 72 out of 370 reviews" "
Rating 4 - Poor. 82 out of 370 reviews" "
Rating 2 - Terrible. 112 out of 370 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stizzo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Doors had no secure locks, paint chipping, rooms dirty, had staff come in and change bedding due to sheets being dirty. Worker was very nice but looked over whelmed.
Stayed 1 night in Feb 2024

2/10 Terrible

Marita

Disliked: Cleanliness, staff & service, property conditions & facilities
I walked in the front door and had to call for assistance to check in. The clerk that came smelled like she hadn't showered in a week. We were told to go around the back to get into the room and the facility door didn't lock. The minute we walked in the room we could see dirty linens on mattresses that did not fit properly on extremely dirty and worn out box springs. The only chair in the room was broken. There was mold all around the ceiling in the bathroom and the tub was patched with duct tape in the bottom. The pictures for this location must be very outdated because it was nothing like what we had expected. Wish we had read previous reviews prior to booking.

2/10 Terrible

ROCIO

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, dirty! We walked out an hour after we checked in...beds
Stayed 1 night in Feb 2024

2/10 Terrible

Xiaolan

Stayed 1 night in Feb 2024

2/10 Terrible

Marry j

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2024

2/10 Terrible

Wilhemina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst motel stay I have had and I am very very disappointed. The room was very dirty, the beds were lumpy, no pillow cases on the pillows, pillows were old and very flimsy, the beds kept moving off the bed frames, there was no bed spread, it was very scary to crawl under the bed sheets, the towels were old and very thin, no hand towels or wash cloths, bath tub looked like it was plastered as the plaster was still visible, no stopper in the drain in the tub, there was a bug that crawled out of it, no screen in the main window and no lock to lock the window. It was very bad!!!!
Stayed 1 night in Jan 2024
Response from Super 8 on Jan 28, 2024
Thank you for your review! I hope you and your family enjoy the rest of your Travels!

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
Just passing through and it was Better than sleeping in my truck. No soap in the bathroom but I have my own. Had to park in the dollar store parking lot.
Stayed 1 night in Jan 2024
Response from Super 8 on Jan 28, 2024
Thank you for your review!

10/10 Excellent

Evangeline, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Super 8 on Jan 28, 2024
Thank you!

4/10 Poor

Susan

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's security doors that keep non customers our don't lock, giving anyone the opportunity to enter the building.The room I stayed in looks like it hadnt been mopped in weeks and barely swept, there were hairs everywhere. The shower curtin had someone else boogers on it but it was wadded up and thrown over the rod and the water temperature was awful. This place definitely needs to be updated.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Thank you for your review!

2/10 Terrible

Jace

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE..... It is filthy. no towels, no toilet paper. the heater smelled like it would catch on fire any minute. the sink was falling off the wall. and 1 bed was not made.....!!!!! walked in the room and walked back out... the desk clerk said we should not stay there especially with children..... THEY ARE REFUSING OUR REFUND.
Stayed 3 nights in Dec 2023
Response from Desk Clerk on Jan 19, 2024
I believe you are mistaking our hotel for another one. We have many families who stay here and never have any issues. I'm sorry your experience at this other property went so poorly though. Enjoy your travels and do feel free to come to our property which is family friendly.

4/10 Poor

Jonathan

Stayed 6 nights in Dec 2023
Response from General Manager on Jan 19, 2024
Thank you!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from General Manager on Jan 19, 2024
Thank you!

2/10 Terrible

Susan

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place at all costs.
We checked in - the receptionist was fine. However when we saw the dirt on the stairs as we walked up to the second floor we became concerned. When we entered the rooms we knew we couldn’t stay. Both rooms were dirty, (bed spreads had gross film on them, the bathrooms and floors were dirty, the hall leading to the rooms were disgusting.) We left the hotel and had to drive 45 miles to check into another motel.
Stayed 1 night in Nov 2023

4/10 Poor

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ramona

Liked: Staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

Roy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While room was dirty in areas, it paled in comparison to the bath tub, which was so beat up it was unusable. The over stuffed chair had a rip across the back of the seat cushion from which stuffing was falling out. Don't know why Wyndham would put its name on this property.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend
Isaac at the front desk was there when I checked in and out. Very friendly and efficient. Overall was an excellent trip
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

James

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty inside and out, TV didn't work and they couldn't do anything to fix it, wifi wasn't working on any device, ac and heater didn't work, toilet wouldnt flush, prostitution and drugs in hotel. The staff was the only thing that gave me the idea to go back a second time. Great friendly workers
Stayed 1 night in Oct 2023

2/10 Terrible

James

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guys outside drinking, clerk was rude, place and outside was dirty
Stayed 1 night in Oct 2023

2/10 Terrible

SILKE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. Not even suitable to be a Super 8! $195.00 for one queen size bed for one night. The place is run down, and with fixtures falling off the wall. Not even a trash can in the room! Doesn't have bar, restaurant or balconies as advertised. It does have a partially fenced parking lot, and the staff was friendly. But this place is a rip off.
Stayed 2 nights in Oct 2023

4/10 Poor

Dana

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty with hair all around the bathroom, mold lines the bathtub, the sink is clogged and cigarette burns decorate the sink. The sheets/bed had hair on it as well so I alerted the staff, they had it all taken care of and stated that the "workers go on strike often". The bedside table is structurally ruined so nothing could be on it without the table collapsing. We felt so uncomfortable that we stayed away at long as possible and went back only to sleep and then left upon waking. Not worth the $$.
Stayed 1 night in Oct 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023

2/10 Terrible

Roxana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lock to access the building was cut open and it was not possible to close it overnight dismayed, and very unsafe. Also, this allowed for a lot of flies to enter the building and consequently the rooms, I had a lot of flies in my room. I had to wake up at 3 o’clock in the morning to go to the balloon festival and there was a neighbor that was continuously fighting with his partner, and running up and down the hallway, slamming the doors. I reported this to the front desk around 1130 at night, but the noise continued up till around 1 o’clock in the morning. There was no regard for customer comfort and safety. The place was dirty and it smelled bad. My room had recently been painted so this smell of paint persisted. I would not go back to this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great room and great deal for where we had to stay!
Stayed 2 nights in Oct 2023

8/10 Good

ANNEL SIGALA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible conditions Dirty
Stayed 1 night in Oct 2023

6/10 Okay

Beth

Stayed 1 night in Oct 2023

6/10 Okay

Natalie A

Stayed 1 night in Oct 2023

2/10 Terrible

Gerri

Disliked: Cleanliness, property conditions & facilities
There was no toilet paper in the bathroom and the room smelled awful! The door wouldn’t even lock. We checked out early only stayed one night paid for two.
Stayed 2 nights in Oct 2023

2/10 Terrible

Bere

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

William

Traveled with partner
Disliked: Amenities
Beds were comfortable enough and the price on Expedia was great. But we had to go get kleenx and then go back and gets cups. The back door did not open with our card when we got back from dinner. Just kind of rundown and not taken care of.
Stayed 1 night in Sep 2023

6/10 Okay

Pat

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Lynnetta

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff shared personal information with other guests and found them asking for money for drugs and staff was dressed unprofessional and staff stayed in rooms and partying with guests was not good while management was away hotel was unsafe at all times
Stayed 1 night in Sep 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great staffing
Stayed 4 nights in Sep 2023

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were wonderful
Stayed 3 nights in Sep 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. I had quite a few things in my hands and they helped carry some of the stuff so that I could get to my room.
Stayed 1 night in Sep 2023

2/10 Terrible

Austin

Disliked: Staff & service, amenities, property conditions & facilities
A/C controls not functional. No hot water in lavatory. Water control in tub wasa backwards. towel rack fell off. Pillows were really poor. Total discomfort made sleep impossible. Breakfast was a joke. Desk clerk was absent.
Stayed 1 night in Aug 2023

4/10 Poor

Jeff

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets and stairwell were very dirty. Lots of junk and some garbage amassed outside at back door guest entrance. My rooms bathroom was dirty wirh hair and grime on the base boards. TV in room would not turn on. Very thin ceiling could hear every little movemoents of guests upstairs all night. Whole building downstairs smelt musty.
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Stayed 1 night in Aug 2023

4/10 Poor

Mark

Stayed 1 night in Jun 2023
Response from Super 8 on Jul 19, 2023
Thank you!

4/10 Poor

Cornelia

Traveled with family
Disliked: Staff & service
Rude Staff ! Motel looks nothing like the Websites . Stained bed.
Stayed 1 night in Jun 2023
Response from Super 8 on Jul 19, 2023
Thank you!

2/10 Terrible

Jose

Stayed 1 night in Jun 2023
Response from Super 8 on Jul 19, 2023
Thank you!

6/10 Okay

Coach

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area wasn’t the best and I honestly didn’t feel comfortable or safe at all times
Stayed 1 night in May 2023
Response from Super 8 on Jul 19, 2023
Thank you!

6/10 Okay

Annette

Stayed 4 nights in May 2023
Response from Super 8 on Jul 19, 2023
Thank you!

2/10 Terrible

Tim

Stayed 1 night in May 2023

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What are you doing taking peoples money double the price The stay is worth only 25bucks did not sleep in the room use the bathroom and tv just to relax from my drive across country I sleep in my truck because I couldn’t sleep in a place that looked like this
Stayed 1 night in Apr 2023
Response from Super 8 on May 3, 2023
I'm sorry to hear about your experience, we have the back of the building reserved for people with trucks, trailers, etc, we advised you to use the hotel parking lot wich it was empty at the time of your arrival but you preferred to park at Dollar General. At least, like you said, you were able to enjoy and relax in your room.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place negative stars I would. My skin itches just from thinking about my stay. It’s a stinky, dirty terrible place. I can’t believe this is a Wyndham property! Stay at the baymont, the econolodge, your car parked at the loves gas station down the road. Hell, you could even stay at the trailer the front desk person lives at that’s parked in the parking lot. My bed was broken, there was dried blood underneath the mattress, there wasn’t even a sheet or mattress protector on the bed, just a fitted sheet. The sheets were stained and the bathroom filthy and holes in the wall. All for the low price of 86 dollars. Do yourself a favor and don’t stay here.
Stayed 1 night in Apr 2023
Response from Super 8 on May 3, 2023
Sorry to hear that you didn't have the best experience. Unfortunately everybody noticed that you were not happy since the moment you fell on the parking lot that night. About the trailer, a single mom lost her home and that was a donation so she could get on her feet. Instead of judging, sometimes we try to help without thinking of what people may think.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023