I booked this place because it was near the airport, and provided a 'shuttle service' to and from the airport. Elizabeth was, on the whole, a very nice host, who kindly agreed to pick me up and check me in earlier than the stated time. However, that night she advised me that she could not take me back to the airport because her daughter was ill and could not be left for any length of time. I was very annoyed by this, especially when I met her daughter shortly before leaving and, while she was in a dressing gown, she didn't appear to have any life-threatening condition. Elizabeth handed me a list of taxi firms for me to arrange myself, and at cost to myself. I ended up having to pay almost £16 for a ten minute journey because the taxi had to come 6 miles to pick me up. The problem was exacerbated by the fact that I had to cash on my at the time, which made a difficult situation more stressful, as I had no idea if the driver would accept card payment. Fortunately for me, he did, because if he hadn't I would have had to enter the airport terminal to access the only ATM in the area.
I don't think a host should offer a service and not deliver it. One of the main reasons I booked this establishment was this service. She did offer to take me at 9 am but this was one and a half hours before check out time and 5 and a half hours before my flight back home after a flight from the US.
Lovely room, nice breakfast, but an experience let down by the thoughtlessness of the host.